Choice Hotels Opiniones 

when they screw up your points, you never get them back. Avoid if staying solely cause of points/rewards. They used to have great customer service for these issues, now they dont care.

My experience with Choice Hotels was extremely disappointing.

During a stay at a Sleep Inn in Nashville (Percy Priest Lake area), I encountered a roach in my room, was placed in multiple unusable rooms (uncleaned room, broken AC, and another with water damage), and was also charged twice.

Despite these serious issues, Choice Hotels refused to issue a refund and instead offered points, then stated they could not intervene because the hotel is independently owned.

This raises serious concerns about accountability and brand standards. If properties operate under the Choice Hotels name, customers should not be left without meaningful resolution when things go wrong.

I would not rely on this brand to stand behind the quality or safety of their properties.

For starters, I appreciate them selling my phone number to spammers! Two to three calls a day of people trying to sell me vacation crap! The hotel I stayed at in Memphis, the pictures were way deceiving, it was a literal dive when I got there but the pictures online make it look brand new and refreshing! Then when I checked in they charged my card twice and just struck your shoulders like it might get fixed it might not. Like really, that's how you do customer service. The bed sheets were dirty, they were not cleaned by any means, there where literally stains on the sheets drink s or food or something. I just need to cancel my choice rewards and find a better place to stay

this was the WORST experience i’ve ever had. we had to drive almost 13 hours jus to be met with complete false information. i genuinely don’t care if they see this review because i want you all to see it. NEVER BOOK WITH THEM. they will feed you false information and when you try to confront them they will hang up on you. do you know what this means? not taking responsibility. please never ever book with this and even if you have to pay a little extra please do because at least you will have a place to sleep for the night

I only put 1 star so I can write the review. Horrible Horrible Horrible customer service. I called the number they had on there website. I spoke with a woman name marylin . 1. Can you please let me know for 6 adults we need 2 bedrooms each bedroom has a king bed which is perfect and please make sure we get a balcony. We need it for July 1 to July 10 .
She immediately said to me ohh I dont know if they have 2 bedrooms, I dont know if they have a balcony. I told her they have it available I see it on your website as we speak. Then she said again I dont know, maybe they have maybe they don't. Now listen to this i said to her can u contact the hotel directly and she said yes. Then she came back and said that she tried to call the hotel directly but because its international there not allowed to call. Lol lol lol . The woman is soo stupid soo unprofessional , no knowledge what soo ever. Then she said can I help you with anything else lol lol lol. Help me with something else lol lol lol , you never helped me from the beginning m little did she know while I was speaking with her I was booking on expedia from July 1 to July 10 lol for 6 adults lol. Also the hotel I booked from expedia was total 8 thousand dollars lol on there website was 17 thousand dollars lol lol lol. I told her thank you for nothing and I asked her do you know why you work for choice hotels ? Lol she said I dont know lol lol. OMG I said you are soo stupid. Go back to school or get another job lol .

Svarar inte på ansökan, trots kvalificerad sökande.

I had the absolute worst experience I've ever had a hotel /motel here. I found bed bugs in the bed full of blood. I called the front desk and reported it. The worker Kendall at the front desk was very unconcerned and nonchalant. She stated the manager wouldn't be in until 8am.She moved us to another room, we checked this room for bed bugs and other problems, room didn't have a remote. After letting her know she changed our room yet again. The third and final room's WIFI didn't work. We spent all night moving from room to room. I called Choice Hotels customer service line where I made the reservation- they spoke with empathy but basically said there was nothing they could do-talk to the manager. I called at 8am, was told the manager wasn't in and wouldn't be in. I told the front desk clerk Dorris that our room had bed bugs and she emphatically stated "Oh no we don't have bed bugs, love bugs maybe but not bed bugs!" She proceeded to yell and be extremely rude on the phone. I couldn't believe it, I felt that surely someone was about to jump out the closet and say -You've officially been punked! I requested to speak to the manager who never spoke to me but informed Dorris that I could be refunded 15% of my total reservation. I checked out of the hotel and went to the Hampton up the hill. I will never stay at any Sleep Inn or any other Choice Hotel.

They do not even deserve 1 star. I stayed at one of their hotels in Sydney for 10 days. I have the tax receipt to confirm my stay and that they should be transferring my points to my QF account. It's been over 4 months now and they have not transferred my points. I have been chasing Choice Hotels up on a weekly basis. They have completely ignored my emails. When I call their helpline, they hang up on me. Their failure to transfer my points to my QF account has resulted in me losing nearly 500K QF points. I have contacted and filed complaints with ACCC and NSW Fair Trade. Do not use Choice Hotels. They have no respect for customers and they totally betray the essence of what hospitality and customer service should be all about. Shame on Choice Hotels.

Booked a night at the Abitta Boutique hotel, Ascend Collection on choice hotels website February 17,2025 for stay on January 16, 2026. When we got there to find out it was not a Choice hotel property. We were put in the hotel next door, not what was pictured on the Choice Hotel website. The room was disgusting, dark and dingy with a broken window shade, safe, dresser draw and not even enough light to read . When I contacted Choice Hotels I was told they dropped the property July 1, 2025 and Basicly did not care about this bait and switch. And refuse to take responsibility for this situation. Do not trust Choice Hotels Reservations

Country Inn Suites Hotels - Portland
We stayed at the hotel while travelling over the holidays. My wife left her glasses in the room. She did not realize this until we had reached our next destination. She called the hotel and they confirmed they had the glasses.
She asked if she could arrange for, and pay for, a courier to have them sent to her. They said no. She asked if she could speak to a manager. The clerk took her number and promised a call back. It never happened.
When we got home we called the international customer service. They took down all the information and told us to follow up in a couple of weeks. We did. The follow up was greeted with "we haven't received a response from the hotel call back later."
Up the food chain to a supervisor. The supervisor explained that their hands were tied. It was entirely up to the individual hotels to look after customers.
I told her I was hearing "suck it up and forget the glasses." She told me these were not the words she would use, but there was nothing she could do about it. 
I've never experienced such poor customer service, at the local level, especially not at the corporate level.
Stay clear, and definitely don't expect to speak to someone trained in customer service.

We have been flooded out of our apartment since December 28,2025. We have been staying at a local hotel (Rodeway Hotel) Stratford. We have now been told that they can no longer allow us to stay as we have exceeded the days allowed. WHAT???? We have an a new apartment that we can move into February 13,2026. You can’t accommodate us for 14 more days, not like the place is booked up. Isn’t money, money? Trust me, we don’t want to be living in a hotel for this long either. What happened to good people. What has this world come to. No one cares. It’s a sad world we live in. Do better. If you would like to talk about this or rectify it I look forward to hearing from you.

Custom service was great. Didn't have any problems checking in or out. The facility was clean. I was looking for quite and I got that. Food was good, I had choices.

terrible experience reserved a room with tub handicap room and there was no tub stopper. told me they did not have any and did not have any maintenance that evening. next day they moved me across the hall to a room with a tub stopper. I was worried about the refrigerator and in the daytime they said there was no maintenance and i asked the manager to call me but she was too busy and left the motel and never called me back I was checking the frig and found several spots of black mold. Called choice but the gm never called me back either.

I've been in a choice member for over 7 years now. I can honestly say I've never been so disappointed in a rewards program. I used to receive a $5 gift card every time I would stay at one of their hotels. Since their update to the program, I received one $5 gift card over 20 nights, where before I would have received four! How extremely disappointing! If I were you I would find another rewards program to join with a different hotel chain because this one is definitely not worth it.

Me and my son was staying the weekend but it ended in 1 day because me & my son was getting bit by bedbugs while we was sleep and when we woke up it was bites all over him and my back. Had to go to hospital to get checked out. This was the worst experience i ever had at a hotel. I lost expensive clothing due to this issue. Me & my son been having sleeping problems just feel like the bugs still on me.

Tub plug does not work, sink backs up and is filthy, altogether this is a dump of a hotel

Seltzer group partners Insurance : where keystone agency partners, and now bain capital credit and warburg pincus they are NOT what you might think , they are a large Insurance group which is owned by the private equity companies above.They were owned by independent owners but are now a group that has lost the personal service , they don't even do the insurance estimates at there local offices ,don't even take your insurance payments it's beneath them now no personal service just send your money directly to the insurance company .They seam to just sell policies . Did you know that insurance agencies get commission,and if you stay with the same insurance company the next year they get even more money if they keep your policy with that insurance company . For them to look at other companies for you they wouldn't get the retention bonus. So you should ALWAYS look at insurance rates each and EVERY YEAR you just might find lower rates with another . Insurance company . Insurance companies ONLY care about profits and not your pocketbook.

I was ripped off... I paid online for one night, when I got to the hotel I was charged again, at this point I was too tired to realize what had happened. Later I sent proof of the double payment and I was given some pathetic excuse.

Terrible rewards program do not sign up I redeemed a month worth of stays for gifts cards they emailed me saying I'd get virtual cards and my home was demolished they state I'm basicly beat that I should have chose virtual how does it make sense that you can claim you will send me the virtual copy and not and I tell them the property doesn't exist there's no mailbox and and they still just steal your points I'll never stay in a choice hotel again and I'ma diamond elite member I've spent 1000s at there property just to be robbed of 100 in gift cards company will find a way to scam you I was messed around for a month with false hopes n promises and they won't even give my points back

Zero stars if I could. Choice Hotels were my choice back when I was traveling a lot for work. But now post pandemic and several hurricanes later these places are cesspools of corporate greed. What used to be an excellent chain has become poorly staffed, with reduced amenities, unpublished "fees", and sketchy clientele. One location in NC actually had a sign at the front desk reading "no refunds after 10 minutes from check in". The room looked clean, but had an offensive smell of mold and mildew. The exterior trashcans were overflowing with fast food trash, empty beer cans, and dirty diapers. There were security cameras everywhere, and the front desk dude watched everything he could on them. He would literally come running out the office and confront you if you went for a walk around the building. "What are you doing? Why are you out here? What? What? What?" Raccoons also scatter the overflowing trash cans, making the trash problems worse. My advise? Avoid. Book elsewhere.