Choice Hotels Opiniones 

Booked one of their hotels, and they refused to help with a horrible situation. They kept saying I needed to work with the outside booking party and they couldn't be of help. The hotel refused to check us out when we asked, we were lied to repeatedly and had a horrible experience. When we asked Choice Hotels where to file the complaint on their hotel and the management they refused to help. They did not care we asked to check out 3 times and we were still not checked out. They kept saying talk to the booking engine or the hotel, who is who we were trying to file a complaint against. They were unhelpful and unsupportive. I will NEVER book another one of their hotels.

I encountered lying, was cheated out of my money and experienced a total lack of integrity from the staff and mostly from the so-called manager, Nataly Benegas. The supposed to be provided Wi-Fi was spotty at best and nonexistent much too often. I needed it and the lack of it ruined my stay. I checked out a day early for that reason and expected a refund because the advertised services were not provided. The manager could not be reached on the weekend and either she was lied to about the Wi-Fi availability, or she lied to the people I spoke to and used it as a reason to deny my refund (cheated me). The person I spoke to said Ms. Benegas was in a meeting (I have my doubts) and would get back to me if I left a message. She never returned my call, showing a total lack of integrity for someone in the customer service industry. Be warned - stay at this disreputable place at your own peril. I also sent an email to the Comfort Inn corporate headquarters about this incident, and they did not have the common courtesy to respond either. STAY AWAY! Use their competitors.

Scam advertising I cashed in all my points for two $50 gift cards supposed to get them in 2 to 4 weeks. It’s been eight weeks. I called customer service. They said they were delivered. No, they were never delivered. I never got these gift cards and they will not Issue a refund. I literally use their apps for the promotion. I will never use their apps again besides the hotels for Garbage

EXPIRING POINTS - Choice sent me a message saying you will be cancelling my points. In Canada, that is illegal, and since you have hotels in both countries, points should not be cancelled. This cancellation deeply affects my loyalty and trust in your brand. If Choice proceeds with this, I will no longer stay at any of your brand hotels in the future. There is no way on the Choice site to communicate Points Issues with them without referencing a specific stay. Not a company that wants to serve its customers? If they take away our points, we will also inform my friends and family about Choice's poor business decision.

Room good; breakfast not so much…
Room clean and bed comfortable. Breakfast was pitiful-waited 20 mins to get coffee then another 20 minutes to get bacon at 9a on a Sunday morning. Bins for warm biscuits and the sausage gravy were empty and not refilled during this time period.

The booking agency comes across as though they represent quality accommodation providers. Nothing could be further from the truth.
The fleabag motel i booked through them was call roadway inn on Sweetwater Rd in Phoenix.
Despite having booked two nights, i left the room after 3 hours.
No hot water, the toilet overflowed on the first use. The only light fixture was a lamp with no shade and the bare bulb had to be balanced in the socket to work. The bed spreads were soiled and disgusting. There were two worn out towels provided.
I called the desk the next morning to advise that i expected a refund.
The clerk said the manager would resolve it by days end. I called chioce customer service demanding a refund.
They asked that i wait 1 day to allow the motel to process the refund, or they would resolve it. Their idea of resolution was to contact the motel manager to see if he would resolve it.
What a joke and a waste of fair business dealing. I shouldn’t have been as polite as is was.
Fortunately i used a visa card for payment and a charge back is just a call away.
My recommendation is to avoid any of the properties listed by choice, as they are likely all the same caliber.

Worst ever company so rude and unhelpful I booked room at viking hotel sea view looked low rise hotel on getting there was up 4 flights stairs which I pull not get up due to tumour in femur and pensioner only ground floor they hD was back room which didn't want for anni essary I have been pushed from pillar to post trying get refund I rang reservations carol who is over them and she was so rude and un sympathetic hope she never gets old or has can er terrible attitude

The hotel called and canceled our reservation as I was getting ready to leave for the airport. Refuse to offer any assistance getting another booking at another choice hotel. Stated they weren’t required to do so.

We rented two rooms in Vernon.
The rooms were clean. The hot tub and pool were clean. The continental breakfast was also fine.
The showers were terrible.
The Temp goes form scalding hot to freezing cold in an instant.
When I asked the front end lady about this she hadn't heard of this before from anyone else!
I told her that our friends across the hall in 203 had the same issue.
This happened again the next day in both rooms.
I also heard other customers stopping by the front desk to complain about the same issue.
To have the front desk person state to you that you are the only person seeing this issue is a an insult .
At least they could tell the truth and state that we are have water pressure issues.
Lying to your customers is not much of a way to promote return business!

Don't go with CHOICE. Do not to use CHOICE as CHOICE doesn't credit points despite booking through their system and providing proof of stay in booked hotel. To add insult to injury CHOICE then asks clients to pay to reinstate forfeited points which CHOICE chose NOT to credit as they erroneously claim client never stayed there - despite a receipt showing otherwise.

Quality In - Orléans, Ontario - Room 320 Sept 8th- 10th 2025.
Awful down hotel - especially the down marke room…bathroom sink won’t drain, toilet not functioning, broken hair dryer, filthy bathtub-black mouldy grout and clearly never attended to - for years… 2 nights $
450 ( including a pretty downmarket breakfast too… eggs and garlic kilbasa? ) certainly not cheap and especially expensive for the awful offering!

firstly got the price wrong, then cancelled our booking without notice saying fully booked. shocking

We joined the Choice Privilege Program hoping to accumulate points for a free room. We did not vacation for several years as we were building a business. We traveled across Quebec and the East Coast of Canada for several weeks. The room in Quebec and in Prince Edward Island were dirty, musty and had not been updated in several years. A tour bus of travelers were put in the new rooms while we were put in the old section of the hotel. When we checked the status of our account we were told that the our points had expired ? I was further told that they were sorry but there's nothing that can be done. We will never use this program again and I would suggest utilizing that you look elsewhere for accommodations.

STOLEN LUGGAGE AND HORRIBLE SERVICE at ECONOLODGE located at 460 East ST GEORGE BLVD in UTAH.

My suitcase was stolen on August 5, 2024, the same day I arrived at the HELL EconoLoge motel located at 460 East ST GEORGE BLVD in St George in UTAH. There was terrible lack of safety. When I checked in, Nick, the mean manager instructed me to put my luggage by the back office of the motel. My assigned room was on the second floor and there was no assistance. Nick never offered to keep the luggage inside the office nor in a storage around the motel. The burgundy suitcase disappeared without a trace. The only people who were around the back area were the Indian 's four family members. When I reported to Nick about the looted suitcase, he did not care. Instead, he ordered me to leave the motel despite the fact that it was extremely hot on August 6 in St George(108 degree heat). The Check in with the rude Indian manager was horrible. Nick, was unprofessional, unwelcoming, disdainful, and dishonest. He discriminated against me and treated the other guests with respect. in addition, Nick's wife, his 4 family members and his housekeeper working with him had NO customer service either. They were all extremely unfriendly, discourteous as well. Before my trip, I had called the motel twice to make sure I could stay there for a week and the Indian agreed and told me that it will cost $403 for the week. However, as soon as I walked in the motel, Nick was extremely disdainful, condescending and disrespectful. The next day, Nick wanted to recheck my ID again and demanded I gave him my bank card so he could write the card number down even though he made me scan it 3 times for the same transaction.
I asked him if I could pay with cash or use another prepaid visa gift card, he refused. This was a terrifying experience I had at Econolodge. I am requesting the refund of $54 and the stolen suitcase.

KN

On the hotel website, it shows a room from a different hotel. The room we were assigned didn't have a functioning toilet. Contents wouldn't go down after 7 flushes. We had to request/demand a different room with a working toilet. It wasn't offered to us. The room itself was in dis-repair. I have photos to show this. The pool hours were restrictive to paying customers enjoyment. The worst part of the stay was the toilet!!

We stayed at the Comfort Inn in Cedar City last week. We were never sent a survey to give feedback on our stay and feel that feedback is required.

Our room keys did not work because the battery in the locking mechanism failed. It took the night clerk an hour to get us back into our room because he was the only one on duty. He was a champ, but had to provide a cot to someone, had to check in a group, and he had no backup.

The day person replaced the battery because the maintenance man was off and the maintenance cupboard was locked. The first battery she tried lasted for an hour then stopped so she had to replace it again. She was a champ.

Maintenance should be replacing batteries on a schedule so they never fail. They should never be replaced only as needed. Rooms should be checked by maintenance regularly. Our sink did not drain. The faucet in the bathtub was not attached to the wall. The A/C was very noisy. There was no one to tell.

Housekeeping needs to be more thorough. The same white crud was on the carpet in the hall in front of our room for all three days of our stay.

The night clerk should have someone else with him at least until about 11 pm. When he is away from the desk he should have a sign to put on the counter so we know what to expect. He should also have a uniform of some sort.

The beds were comfortable, the pillows were beautifully soft but did not smell fresh.

On July 22 at 3:07 PM, I called +1 (800) 300-8800 and was assured that I would receive a full refund. I was promised that a manager would call the next day to confirm this. This issue arose because a Choice agent mistakenly made my reservation for July 18-21 instead of August.

On the afternoon of July 23, I called back since I had not heard from the manager yet. A very helpful representative sent emails up the chain detailing my situation. They indicated that if the recordings of my calls were reviewed, it would confirm that I was promised a full refund. However, the email I received from Choice blamed me, saying that I was a no-show, and stated they would not issue a refund. They also ignored my request to review the call recordings.

Although I had rebooked my reservation for August, the lack of professionalism displayed by the supervisor has led me to decide to stay at Hilton instead and cancel my Choice Gold Membership. Additionally, many of Choice’s properties are becoming outdated, and poor customer service like this only makes it harder for them to remain competitive in an ever-changing market.

I booked through the app and was double charged twice on two separate nights at two different locations!!! This is a common complaint and is not an accident. The app says "server error. Please resubmit." When you resubmit your credit card is charged again. If you call the front desk number displayed by the app, you are routed to a Phillipine call center and have to ask for the actual US front desk.

This review has to do with the Corporate office for Choice Hotels Canada!
I have been a member of Choice Rewards for over 20 years and they are getting so greedy and chincy at the expense of the Customer.
Just to name a couple of examples: 1) they are running a contest right now where if you stay 2 nights they will supposedly give you 8000 Choice rewards points so you can purchase a gift certificate valued at $50.00.
So I sign into the Choice hotels website and it doesn't show this offer at all which is very misleading to say the least!
What they do show is that you can purchase
a $25.00 gift certificate for 8,000 points; so what happened to the $50.00 gift certificate offer? So I call Choice Rewards about this and the guy tells me: I can give you that offer over the phone! They only say this so they can't be charged with misleading advertising!
2) so I stay 2 qualifying nights and they only award me 7,599 Choice points instead of the 8,000 Choice points! So I call them on this and I get some BS story that they will give you between X # of points and 8,000 points! So I tell the customer service guy that I was shortchanged by 401 Choice points and he refuses to give me these missing points! TALK ABOUT NICKEL & DIMING THE LOYAL CUSTOMERS!
CHOICE REWARDS IS NOTHING BUT A BIG SCAM! Years ago you could get one free night if you stayed 10 nights. Those days are long gone!
I think that a lot of Choice Rewards customers are realizing that Choice Rewards IS NOTHING BUT A HUGE SCAM!

My advise to you is to take your hotel business elsewhere and BOYCOTT CHOICE HOTELS!

Although No one is the owner of this choice hotel Trust pilot account, I just made this to make everyone aware.
I made booking online through booking.com and stayed in the comfort inn hotel Marina (14-19 April 2025) book ref 4821220210, while check out, I asked about the payment and Paid in the facility and they informed me that the booking fee will disappear after sometimes. Surprisingly, the creditcard statement Charged me twice, before check in and after checked out. Several email and phone call reveal no one responsible Neither Booking, Comfort inn Nor Choice, however creditcard company confirm that the fund is requested from Comfort inn for Both occasion. And I requested investigation through creditcard company for unresolved situations.