Citygate Opiniones 2995

We are very pleased with our new vehicle and the service we received from Fergus.

The drop off for a simple MOT took 25 minutes to hand over a key. Collection was also a huge delay. I would have expected a cheery "sorry for keeping you waiting" but no, just took the keys and asked if I was waiting for the car. Also had to pay by bank transfer which precluded being able to use a credit card.

Car was taken in for MOT. Everything was handled efficiently and on time.

Umer was attentive and listened carefully to what we wanted. Umer was informative, conscientious, and always kept us informed of the options available to us.
We never felt pressured.
We came in to ‘look’ at the VW range and…happily decided to buy a new Polo on that first visit.
We highly recommend Umer for excellent service.

Another great experience at the St Albans branch when I took my car in for a service. A few small things that were annoying me also mentioned and fixed no questions asked. Car is still under warranty. Josh always fantastic from day one, makes everything so easy and means I’ll continue to use this branch so thank you.

Excellent sales team, that was fully supported by an excellent manager who not only made the team more confident, but also made me feel confident in the choice I made.

We have been customers of Citygate Ruislip for many years, and the service department has always been consistently helpful and professional.

A special mention to Claire Hurst, along with Amin and Ulmit, who always go above and beyond. Their professionalism and friendliness really stand out.

During my recent MOT and service, everything was handled seamlessly. Claire was there promptly at 7:30am to receive us, and the entire process was smooth from start to finish. I especially appreciated the video update they provide during the service and MOT—it’s a great touch that adds transparency.

Claire is absolutely lovely, and the thoughtful gesture of a bottle of wine was a wonderful surprise.

Thank you, Citygate Ruislip—highly recommended!

A seamless experience. Niik took time to let me properly test drive, provided all the information needed, and kept me fully informed as the order progressed through to delivery.

A big contrast compared to visits to other dealerships.

Had the pleasure of dealing with Amy at CUPRA Slough who from our very first interaction went above and beyond to make sure I got what was right for me. Couldn’t recommend enough! Will definitely be going back when I look to change Vehicle.

A much better experience than last time when I found the staff arrogant and disinterested and they didn't call me to say the car was ready when I was waiting at home.
This time all the staff were personable and helpful the minute I arrived. Someone helped me find some coffee cups and milk and the toilets. I was directed to the business area which was spotless and a lovely environment to work in while I waited. I was kept informed on the work by Raj and payment was seamless.

We initially took our vehicle in for a service but there was also a recall which required extra work. However the part needed was on a back order and so would take longer than first expected to fix. Neli was excellent with explaining the process to us and also sharing regular updates on the progress of the work. Her customer service has been outstanding throughout. I cannot fault the service we have received. Excellent.

Wszystko dobrze objaśnia

Communicated all the time. Serve with smile. I like city gate

Great service kept me updated on the progress

Umer Jamil in Sales was great throughout - thorough, professional, knowledgeable and receptive to all my questions and requests.

Sham, senior sales executive went the extra mile during the purchase process of my new car. I had tech issues with online bank transfer of balance payment. Shame took me to my bank where it was sorted.
The vehicle i wanted was the exact spec that Sham found for me.

Excellent service from Charlotte. Very helpful and efficient throughout. In fact my daughter also mentioned her with her dealings when her car was services.
Great to get a helpful video (although too much music blaring out to hear the guy properly😬😬) and nice to have car cleaned. Overall very satisfied on this occasion. HK25FGV

Was having my Kia serviced whilst waiting. Was contacted by phone previous day to confirm timings and price , on arrival was kept well informed by the team of what was happening to the car and the time schedule, very nice area to wait , nice and bright with tea/coffee and water available, and lovely clean rest rooms , very impressed 👍

The customer service leading up to the purchase of our VW Golf was exemplary. However, a couple of issues in the subsequent 2 years have shown the aftercare service to be indifferent at best. We have purchased 5 VW cars over the years, but because of ongoing issues and non-existent aftercare service, it will be our last. Very disappointing.