Clearwater Plumbing & Heating Opiniones 

618
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic company to deal with from start to finish and even after water softener installation service was exceptional. Had a problem with water softener (not fault of company, the plumber cut off t... Ver más

Valorada con 5 estrellas sobre 5

If only I could give 10 stars!! Where do I start? CLEARWATER PLUMBING ARE ABSOLUTELY AMAZING & SO RELIABLE! What a lovely duo led by Alan! They are so professional, efficient, fantastic work ethic,... Ver más

Valorada con 5 estrellas sobre 5

Brilliant service from Paul, attended within a week of my call (surprising this time of year!). On time, very friendly guy and checked our system thoroughly. We moved in early December and any amount... Ver más

Valorada con 5 estrellas sobre 5

We wanted to change out several old radiators and upgrade our radiator valves. No issues from quote to completion. Paul called in within a few days of the initial call, gave helpful advice and provide... Ver más

Información sobre la empresa

  1. Fontanero
  2. Proveedor de calderas
  3. Ingeniero de gas
  4. Contratista de calefacción
  5. Empresa de petróleo y gas natural

Escrito por la empresa

Thank you for choosing Clearwater Plumbing and Heating, we are family run business that was established in 2004. All our Engineers have a minimum of 20 years experience and are Experts in there field, there is nothing that we haven't done or unable to resolve. We specialise in all types of Plumbing, Heating and Underfloor Heating. We are Worcester Bosch Accredited Installers so are able to give unto 10 years warranty on our boiler installations. Worcester Bosch Boiler Installations with 10 Years Guarantee, visit our Boiler Cost Calculator today to see the cost of a Brand new Worcester Boiler. Clearwater Plumbing & Heating Engineers in Suffolk. We have a team of experienced engineers that install and repair all types of heating systems. We are based in the town of Woodbridge in Suffolk and we coverall suffolk areas. Our pricing is very competitive on all our services. We have installed systems in all sizes of properties in the Suffolk areas, no matter how large or small the job is or what your installation requirements are, we can help. We’ll take care of your home. That’s our promise. No matter how big or small the problem, you can trust us to get your home back to the way it should be and put your peace of mind at the heart of everything we do. Whether it’s fitting a new boiler, finding an electrical fault or fixing a leaky tap, we will get the job done right and done right first time. It’s as simple as that.. With a 24/7 call centre for emergencies and online booking for next day jobs, we’re always on here to help. We are a transparent company with our charges. Our charges are clearly shown here on our website, our friendly and helpful staff will make customers fully aware of our rates at the time they enquire or book a job. We do not charge for: call-out, travelling, parking, Congestion, or have any other hidden charges


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

618 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(618)

2 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Poor Aftersales Service and Ignored Snaggings

Completed my elderly parent’s bathroom recently. Poor itinial communication between head office and the on-site team led to the job starting two days late and now that snaggings have been highlighted, repeated emails and phone calls have been ignored. That’s just poor aftersales service for fixes that would probably take minimal effort. I’ve heard this is a reputable, family-owned business so I’m sure someone will want to chat further about this and get it resolved.

9 de junio de 2023
Opinión espontánea
Logotipo de Clearwater Plumbing & Heating

Respuesta de Clearwater Plumbing & Heating

Good morning, thank you for your review AG, could you provide some more information as we are a family run business and don’t have a head office and on-site team and I’m not sure what job this relates to.
If you could provide your address, then I can look into the situation for you
You can message info@Clearwater plumbers.co.uk
Kind regards,
Paul
Clearwater Plumbing & Heating
With regards to the above, I haven’t heard anything from you, I’ve spoke to our engineers and my business partner and we haven’t any emails or complaints regarding bathrooms.
I’m not sure you have the correct company if it helps we are based in Suffolk and cover both Suffolk and Essex only.
I would appreciate a reply or the review removed as I don’t think this relates to our company.
Kind regards
Paul

Valorada con 5 estrellas sobre 5

Excellent in every way

Excellent in every way, problem
Solving around space and giving great advice and understanding of the problem. Work carried out to an extremely high standard and left clean and tidy ! What’s not to love about this experienced plumber Paul

11 de mayo de 2023
Valorada con 5 estrellas sobre 5

Deserves the Excellent Rating

We wanted to change out several old radiators and upgrade our radiator valves. No issues from quote to completion. Paul called in within a few days of the initial call, gave helpful advice and provided a detailed quote. We were given a range of start dates and despite us chopping and changing, Paul was flexible and accommodating. Job took 2.5 days, the house was left clean and tidy each day. Very happy to recommend and we will have no problem using again.

29 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very rude customer service

Very rude customer service!
Tried calling to book in a service, a man called back to say he has had missed calls, and asked if I was a sales call. I said no and we currently have some work that needs doing at one of our homes. He then accused me of being a sales call and didn't want nothing to do with me and hung up. Very rude way of dealing with a customer and wouldn't recommend if you want a pleasant experience.

16 de marzo de 2023
Opinión espontánea
Logotipo de Clearwater Plumbing & Heating

Respuesta de Clearwater Plumbing & Heating

Good afternoon, I think I May of spoke to you earlier today around lunch time.
There seems to be a misunderstanding when talking to you, you seemed to be transferring me to another person or department so I asked whether it was a sales call or booking an appointment.
Sorry for the miscommunication
Kind regards
Paul
Clearwater Plumbers

Valorada con 5 estrellas sobre 5

Honest, reliable and thoroughly professional

Paul is honest and very experienced. He has excellent customer skills and is totally reliable and trustworthy. He does not cut corners and does a thorough job. He explains exactly what needs doing and how much it's going to cost. He is very busy but worth waiting for.

27 de febrero de 2023
Valorada con 5 estrellas sobre 5

Brilliant service from Paul

Brilliant service from Paul, attended within a week of my call (surprising this time of year!). On time, very friendly guy and checked our system thoroughly. We moved in early December and any amount of juggling our underfloor wasn’t working. Replaced 17yr old boiler at a very reasonable cost, replaced flow
meters which had all failed and now have an excellent system running a lot more economically. Good communications throughout, very tidy and professional install, couldn’t fault this company!

17 de enero de 2023
Opinión espontánea

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