Click4Assistance Opiniones 

176
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Everyone we've ever dealt with at Click4Assistance has been polite, hard working and diligent. No request is ever too much and they are always happy to support whenever needed. Particular credit to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've found the team at C4A to be really helpful, and very responsive. We've required a lot of investigative help to tweak the bots and tailor them to our requirements, and Luke and Fraser have been ve... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Click4assistance provide excellent customer service; they have been responsive and helpful with our queries. Their pricing structure could have been clearer and there are some limitations to the funct... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have been using the C4A live chat on our website for a few months now as a new way for our members to contact us. It's a good application and provides value for money. Additionally, the C4A busines... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de software
  2. Servicio de business-to-business

Escrito por la empresa

For over 20 years, we have specialised in customer experience technologies, including Live Chat, Chatbots, and Omnichannel Messaging. Committed to global security standards and ISO 27001 certification, 100% of our technologies are designed, developed, stored, and supported in the UK. From the NHS, global insurers, and central and local governments to doctors' surgeries, online retailers, and B2B service providers, we support businesses of all sizes and stages in their mission to connect with their audience. Our service and support make getting started simple, building the perfect solution seamless, and connecting with your customers possible within hours. Discover how our innovative technology can transform your customer experience. Contact us today to get started.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

176 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(176)

18 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Q-Park improves digital customer communications with C4A!

We previously had a managed service but decided to take that big step to move the service in-house. Our aim was to give our web visitors a better experience through our own dedicated customer support team.

Our experience with C4A has been terrific from the very moment we made the decision to switch. The platform is extremely reliable and user friendly and if we have any issues or questions the account manager is always very responsive.

9 de abril de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Would recommend to all

From our first tentative enquiries, Click4Assistance (Conor in particular) have been superb. Through our own process of consideration, agreement, development and deployment we have been well supported every step of the way.

14 de marzo de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really impressed

Really impressed with the product and its simplicity to use. The support has been fantastic and when I have needed assistance or queries answering, I have benefitted from people who take ownership of issues and follow up personally. I look forward to a longstanding business partnership.

14 de marzo de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and value for money

Great service and value for money

I have been using this for the last 8 weeks and integration was very simple. since we have had this we have had some very good engagement from customers and seen a conversion in business generating some great revenue.

Full credit to Conor who has been on hand every step of the way and more than happy to answer all of questions, no matter how trivial!

15 de febrero de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent product and customer service

Excellent product and customer service. Very intuitive, cost-effective and gives our customers another contact channel so we can be even more responsive to their needs. Interface is a little dated stylewise but that's just being picky!

2 de febrero de 2018
Opinión espontánea
Logotipo de Click4Assistance

Respuesta de Click4Assistance

Thank you for your review Stuart, I will pass your comments onto your account manager who will be in contact, as we have released a new enhanced version that has a much more modern style.

Valorada con 5 estrellas sobre 5

Great product

Great product, supportive team. We have found the Click4Assistance solution to be much better than our previous supplier and has given us increased control and flexibility. It offers exceptional value for money.

27 de enero de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

We have been using Click4Assistance for …

We have been using Click4Assistance for the last 4 years. It has improved the customer journey, our overall communication with our customer base and increased sales. The software is really easy to use and the report / tracking features are excellent. They phone us quarterly to ask us how we are getting on, they don't try to push add-ons or extra licences etc. they just offer really helpful and practical advise on improving performance and making the most of the software. Their accounts team are really supportive and friendly, special mention for Conor who is always very helpful and knowledgeable. Overall a fantastic service, great value and I dare say we would pay a bit more for it if we had to - its that good. Recommended ++

25 de enero de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

This is a simple to use solution

This is a simple to use solution, easy to implement and manage even for the smallest of teams. Whilst it would be nice to see a few more 'basic' features included in the licence price we can live without these as our clients appreciate the additional support channel. Where we can't resolve their queries by chat, it's easy to escalate the content to our case management system.

24 de enero de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Conor and the team have been very …

Conor and the team have been very helpful in setting up our new account and running through the packages available and different options within.

Is a fairly priced and useful tool - so would recommend others to give it a try.

Boleyn Construction

5 de enero de 2018
Opinión espontánea

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