Co-op Funeralcare Opiniones 

I chose Coop Funeral care because of their reputation. They are a well established funeral care provider with national coverage. Their website is easy to navigate, with all relevant information that you need. Completing purchase of my silver cremation plan online took about fifteen minutes. Payment of deposit was secure and setting dates for direct debits was easy. Their service includes ongoing advice if required.
I am pleased with my purchase. Excellent service received with ongoing support. Thank you

Prudhoe branch customer service was brilliant. They were so helpful. Lady who came and met me was really nice. My only gripe was the prices had gone up day before I went to meet her. I went to the branch as I felt everything is done online these days and I wanted to talk to a real person. I do feel though that when someone contacted me to arrange the appointment I should have been told about the price increase in which case I would have given in and gone online. It was a £200 increase so pretty hefty. Apart from that everything went smoothly and happy with the plan

Co-op Livingston

1)started by being greeted with "Hi guys" not at all professional, though according to the person I complained to, it wasn't meant to be disrespectful, If that is so, someone needs more training in how to greet and deal with grieving families.

2)then when trying to set up the photo slide show it wouldn't work. phoned helpline several times with them all saying it had to be a certain way to no avail until we got the one and only person who knew what they were doing and gave the right information. It turned out it wasn't even Co-op personnel but a firm who had been suncontracted. Talk about stress levels at the top of the thermometer

3)Were told there was a charge of £20 per day if you overran 21 days which we had to because of holidays and people trying to get here. we thought this was a legal matter but upon checking with UK funeral director website there is no time limit on when you can have a funeral. No-one explained what the £20 charge was for though we asked.

4)when we got the bill it stated there was a coffin and gown included. we had given clothes and mementoes and wanted to check why it didn't say that. Incorrect details that upset us greatly as we thought he had not had the things prepared by his grandchildren in with him

5)The bill was actually prepared on the very day of the funeral, extremely tactless . It could have been done actually while the funeral was taking place and most certainly before my husbands ashes had got cold. I thought it was grasping and crass to date it the day of the funeral but when I queried why so quick to issue the bill when there were three weeks allowed to pay, that wasn't even answered

I complained to the Co-op but they decided there was no sign of anything being wrong. Of course they wouldn't ever agree their staff were unprofessional or tactless. If they think their staff behaved appropriately and with respect someone definitely needs more training on how to deal with grieving families.

It made an already very difficult and distressing time even worse

The staff at the Billingham branch (Judith & Anna) recently helped me & my sister to arrange our mam's funeral, as they had done when dad died in 2023. In both instances they have been brilliant, making the process as stress-free as possible under the circumstances, and dealing sensitively with all interactions with the bereaved. The office staff, funeral director and team were professional at all times, but with a human warmth that really does help.
I would have no hesitation in recommending Co-op Funeralcare based on my experience with the Billingham branch.

Very professional service. Everything clearly explained, and the plan set within our own wishes.

Definitely a great service at such a sensitive time, June was wonderful and definitely took us through and guided us on things with sensitivity and care. Even when things got a little tense and there were hiccups June handled very well and was able to find ways of making it work very well. Funeral Directors were very professional and very helpful on the day too. Would highly recommend

Excellent, friendly and very knowledgeable staff member.
We were dealt with in a polite, understanding and highly professional manner.
Nothing was too much trouble and the whole process was explained very clearly with all options detailed so that we vould make the right choice for our needs.
100% top marks!
Sarah Lewis, the Co Op staff member was, absolutely fantastic! She showed care and compassion throughout our meeting-thankyou!

I purchased a pre paid coop funeral plan. The website was easy to use, explained things very thoroughly.
There was a good emphasis on making sure that you were choosing the right plan.
Very straightforward....

Zoe, who dealt with us, actually listened to us and then responded, something that people do not do anymore.
She did everything (excuse the pun) dead right.

Very helpful, explained the different funeral plans efficiently, no pressure or sales tactics, just clear details of each plan so I could choose the right one for me. Very professional, and I felt comfortable discussing my needs/ wishes. My questions were answered in a clear manner. Staff were excellent.
I would recommend the Coop Funeral Plan to others.

Everything smooth, simple and well-priced. A little slowish in sending out the documents.

Colleague was very informative and explained everything. Relaxing and comforting welcome. There was no rushing through the details. Staff where constantly asking if we understood and had any questions.

Easy to complete, chance to spread coast over 12 months at no additional cost. Choice of plans to fit my circumstances.

Online funeral plan bought. Very easy to negotiate site and options very clearly shown. Would recommend.

Decided to take out funeral plan and co-op came highly recommended. Their representative Hannah was very informative about all the plans and I felt no pressure at all in choosing or buying a plan.

We sit here today 15mths following my mothers laws burial and still we do not have a date for the stone to be returned. We have this morning been told that the stone would be ready for the 22nd December. Following that permit request and the works to install programmed in. We could be looking at 21mths from the burial.

excellent- very professional and down to earth. made the difficult conversations more comfortable

The people at John Johnson Tunstall were amazing , especially Philip who gave us so much help and support. Our family has dealt with Co Op funeralcare for decades and have always been very satisfied. Many thanks to everyone involved.

We attempted to book my dad's funeral but had to be rebooked due to staffing levels. This took us to one week after long standing offers had finished. We were not advised about this by staff otherwise I would have bought the funeral online myself. We found the f2f consultation impersonal and overall a poor experience. The team member didn't have the best interpersonal skills. The equipment wasn't working (printer not printing and issues with the card machine). Overall not a good experience and only reason we proceeded with purchasing the funeral is due to pressing circumstances- otherwise we would have gone elsewhere.

I chose Co-op Funeralcare because I felt it was a trusted and established brand. I assumed that a company of this size would have good resources, strong customer service and well-coordinated support at what is an incredibly difficult time. When I originally purchased the funeral package over the phone, the gentleman I spoke to was knowledgeable, kind and empathetic to our situation, which gave me confidence that I had made the right choice.

Unfortunately, the experience following my mum's death has not been a positive one.

There have been some elements that were handled well, but there have also been many things that were dealt with poorly, and overall the experience was much more stressful than it needed to be. One of the main reasons I chose to purchase a funeral package in advance was so that, when my mum died, I would not have to deal with so many difficult conversations and decisions immediately afterwards. Sadly, that is not how it felt in practice.

Communication between the different Co-op funeral homes and teams involved was poor. I found myself having to repeat information and chase things that I had already discussed. I raised my concerns on multiple occasions with different people, both at the funeral homes and with head office, and was very clear that I was unhappy with the way things were being handled. Unfortunately, I did not feel that raising those concerns resulted in anything changing.

I also didn't feel that the funeral service was particularly personalised, despite the fact that I pushed on every element to make sure that it reflected my mum rather than feeling generic. At a time when you are grieving, you shouldn't have to work quite so hard to make sure the service feels personal and meaningful.

What is particularly disappointing is that, despite the difficulties I experienced, I have not received a single phone call or email after the funeral simply asking how everything went or whether I was happy with the service. It would have been genuinely helpful to have had the opportunity to talk through what happened and to explain how the experience could be improved for other families.

It is also difficult to reconcile this experience with the fact that I am now being contacted by another Co-op team, the probate team, asking me to choose Co-op to deal with my mum's estate. I understand that this is a completely separate service and that they are trying to win my business rather than chasing me for payment, but after my experience with Co-op Funeralcare, I simply don't have the trust in the brand to want to use another Co-op service.

I am very sad that arranging my mum's funeral has left me feeling this way. At such a difficult and emotional time, I expected Co-op Funeralcare to make things easier, not add to the stress.

Ultimately, I would not choose Co-op Funeralcare again, and I would find it difficult to recommend them based on my experience. I had hoped that choosing a large, established and trusted organisation would give me reassurance at one of the most difficult times of my life. Sadly, it did not.