Coffee Beanery Opiniones 

one of the best collections of Coffee beans and machine collections, I rely on them of my coffee needs. The sales people were very helpful choosing the right coffee grinder for my home.

I wish you could give less then 1 star.
3months and no coffee machine.
Do not buy from coffee beanery it's a scam

The coffee beans are very good quality, delivery is fast as reasonable cost as well.

I had a problem with a coffee machine purchased from them ,they attended to the problem professionaly and promptly! There customers service is excellent!

I have recently purchased coffee machine from them and it was fantastic and delivered on time.

SCAM!!!

We never received our $1700 coffee machine. Asked for a refund and was told to wait 10 days. After 10 days and no refund I called and some half asleep Guy tells me that accounts will call me back. They of course never do. Week later I call about 15 times no answer until I switched my caller ID off. He then answered only to tell me to wait another 10 days. I refused and aid I want my money NOW, he then hung up on me.
I am now taking this up with ASIC and Consumer and business affairs. You are scammers and I will have my money back and your balls!!!

If only I could give 0 stars I would. Shop at your own risk. Direct deposit taken for a Niche Zero grinder on the provision that stock would be due late October, then November, then December and Jan.
A refund was requested as I was notified months after the order was placed and paid for that they were not receiving any stock.
A refund was therefore requested and now 14 days past that request I am still waiting.
Poor communication, poor customer service, zero customer support. DO NOT BUY FRON THIS BUSINESS

I placed an order in early December for a goose neck kettle and the Chemex expecting this order to arrive before Christmas, however I knew that there’d be delays due to the holiday season. The kettle arrived on time however the team and coffee beanery notified me that they’re were awaiting stock for the Chemex and expected to come in 2-3 weeks (early January). Once January rolled around, they emailed saying it would take another 2 weeks (mid January). At this point, I still opted to wait however, did not hear anything back from them until I emailed in early February requesting a refund. They got back to me promptly, however notified me that they’d receive stock mid March and I replied back requesting a refund, yet again, with no reply since last week. I’ve been pretty patient up to this point but once I took a look at their website, they’re still selling the Chemex, advertising it as on sale, but with no mention of it being on back order until March. They should at least let customers know the wait time of products in order for us to make informed decision on whether or not we should wait or shop elsewhere.

Great service and fast delivery of my new coffee machine.

Worst experience ever. We ordered in November 4x Brewers and we never received them. We tried to cancel the order and ask for a refund but no one is answering the phone or the several emails. We tried to contact this number 1300 941 445. Has anyone have another contact detail or an address? DO NOT DEAL WITH COFFEE BEANERY, unless you want them to take your money and disappear.

Fantastic Service. It was quick response from their team and their coffee is really delicious.

To Mark or whom it may concern,

I called earlier today to discuss why we have not yet received our refund. The order was made on the 17th of September 2020, order no 35913, delonghi dynamica $810.00 inc gst and freight. We would call to see how far away, as was often as I was purchasing coffee pods weekly and usually I purchase in bulk with specials to save money. This was so very frustrating for us on our family budget for the year.

As you said email correspondence was the only way to resolve this matter, you would not help with this matter and said I was rude. I am very offended as I did not use any offensive language, just asking why your business will not return our money? As you said you work with a very large company that has many branches across Australia and that you work with an accounts team that deal with these matters. When I asked to speak to the Owner of the business as you said you were not, the time I called was too busy and you had many people on hold. I was requested that I needed to email our conversation so the business could have a record for the accounts team to process the refund.

As discussed in our phone conversation today my husband has been trying to contact anybody that works at the Coffee Beanery and they do not answer his calls anymore. My husband James Wisely has emailed a request to resolve the matter of refund as product was not available for us to receive due to covid.
As I am aware James my husband has tried calling many times but you were having trouble with your supplier so you couldn’t supply the correct machine to give to us. As you know we have not received our machine and now have a beautiful new coffee machine that we have purchased elsewhere as I said on the phone.

You asked me to kindly email you, and I hope this email is kind enough as you said many times for it to be a “Kind” message to please refund the money back into my husbands account.

As this matter has not been resolved, as Mother of my little family I will now further take care of this matter. We have suffered this year, it has been tough. But this has made our life really stressful. We will be seeking action through NSW Civil and Administrative Tribunal. You should be ashamed of yourself for not refunding our money after months on end of phone messages and emails. This has caused our family a great deal of stress.
I have toddlers to take care of and I don’t feel like dealing with this… please refund our money

Please don’t hesitate to call me on #### hope that you have it in your heart to please give us our refund before Christmas so we can enjoy our holidays.

Attached is my husbands previous emails to you and includes his bank details and receipt.

Kind Regards,

Michelle & James

When James called the bank, you wouldn't belief this but the guy on the phone never received a coffee machine from this business either...valued over $1000 WoW cant belief there are people that can do this for a living and put their head on their pillow at night and sleep!!!!

Below is a copy of an email I sent 27/01/2021 and still no reply, still no refund, still no contact

I have emailed you on countless times
I have called you countless times
I have left countless reviews on your facebook page
And still you wont return my calls because you owe me over $4000 for a machine you never delivered
How unprofessional are you ?

Had a great experience dealing with Mark. Offered a solution on a Yama cold dripper although he's not obligated. Quick delivery. Would buy from again.

coffee was great, fast delivery, great customer service.

Awful after sales service. Coffee grinder faulty after 2 years. Responded back stating it's only 1 year warranty.

Trying to save a few dollars is just not worth it!!
They will take your order and money without knowing 100% if they will have the stock available. I waited 2 and a bit months, every week I was told I should have it next week, waiting on parts, the moons are not aligned.
Questioned his customer service and reviews he got his back up and refused to answer anymore calls or emails
I got my full refund back, but had to make a case with PayPal to get it.
I know that CO-VID made business hard for most retailers, but this was just plan unprofessional.
I ended up buying the same machine directly from DeLonghi, but brand new for $180 more, and received it in 3 day. Don't put yourself through it!

Summary:
- Communicated promptly and appropriately
- Delivered on the commitments that they made verbally
- Provided an exceptional quality of service, from start to finish
- They may be a little "under the pump" with COVID-19, but they are transparent about timelines when asked.
- Delivered the product requested, working as new, in the time frame indicated.

The Background:

It is safe to say that I was very concerned upon coming across such negative reviews of thecoffeebeanery.com.au on Trustpilot.

I had after all just spent $2700+ on a La Pavoni lever espresso machine through coffeebeanery.com.au, after a false start with another business.

Moments after I clicked "purchase" and processed the order on a Saturday morning, I happened upon the Trustpilot link on Google. I was unable to contact The Coffee Beanery on the weekend (understandably), so I waited until Monday morning and put through a call.

Pre-delivery Customer Service:

James answered the phone, confirmed receipt of my order, and confirmed the model of machine (the particular machine that I bought was a little ambiguously named on the website). He indicated that they had been overwhelmed with orders since COVID-19 had started, that they were understaffed, but were getting to orders as quickly as they could.

James noted that it would be a few days before they would be able to "pick" the order, and then "bench test" it prior to sending it away, after which shipping would take another few days. James suggested the order would be "at least 10 to 14 days away."

Follow-up call:

I called James a full week later, and James said that he expected the machine to be tested within the 10 working days suggested, and then it would be posted. I suggested to James that I was concerned as a result of so many negative reviews online.

James, whilst understandably deflated upon hearing this, was very professional in how he handled my query. He indicated that unfortunately, people often only take to review sites when they have have something extremely negative to say (regardless of the truth of their experiences), but not many who receive an excellent service do so, so it never really evens it out.

Knowing full-well the statistics behind promoters and detractors of business, I chose not to push the conversation further at this time.

I emailed James later that day confirming our phone conversation. I also indicated that I did not require the item to be "bench tested" and wanted to take receipt of the goods in original packaging, in order to expedite the process.

Delivery:

James used TNT to ship the item on working day 9 since my order, and it arrived 2 working days later.

Receipt:

I received the product in full working order, in the original packaging, untouched as requested. The unit is precisely as described, performs exceptionally well, and is already a prized item for me personally.

I have not yet had the need for after sales service. I did however, leave James a message of thanks via the phone.

Recommendations:

1. Call the team at The Coffee Beanery prior to purchasing to ensure that they have stock. I am certain that they will be happy to assist you.

2. IF you are concerned, pay using PayPal. My experience suggested that these concerns may be misplaced.

Unfortunately they don't have zero stars. Incorrect item supplied twice, I paid 3 freight charges and when I sent a measurement of the item required, "....." said we are too busy to check, in a rude manner. Customer service" sorry I don't understand the question". Keep away from these cowboys.

Steer clear of this company. I purchased some coffee equipment from them and they happily took my money - but i had to chase them up one week later to discover they didn’t even have the item in stock. The owner then got mad at me for questioning this, which was extremely inappropriate and I professional. I cancelled my order that day and was asked to email my request, because they don’t offer over the phone refunds, and my request didn’t get attended to until I called them two days later to ask. I was then told it takes 10 days to issue a refund. I am still waiting to get my money back for an item they haven’t ordered and don’t have in stock.