Coffee Beanery Opiniones 

After ordering an item in January that was never supplied we attempted to get a refund. This was just the beginning of a 5 month nightmare with Coffee Beanery. Numerous phone calls and emails that their staff said would be forwarded to their accounts department and we still haven't received our refund.
I have now reported them to our bank as a fraudulent transaction and also reported them to Consumer Protection in both WA and NSW.
How this business is still operating is beyond me.
Please be aware of all of the negative reviews stating the same problems before ordering with them.

Update 24/06/24 We have now received our refund through our bank after I raised a dispute against the transaction. Still no word from anyone at The Coffee Beanery. I hope consumers read all of the complaints against this company before purchasing from them and don't get caught like many others have.

In response to your comment The Coffee Beanery, you should know who I am as I have been emailing you regarding our refund since January!
I'd like to know who you are? Obviously not one of the two men I have been dealing with!

Ordered a coffee grinder on the 13/02/24 and they never delivered it. I asked for a refund and they never gave me back the money. I have since advised Fair Trading, ACCC and taken Coffee Beanery Group Australia Pty Ltd (ABN: 54658462438) to NCAT where I was awarded orders for the company to pay me back the money. I will be enforcing this order through the courts. I suggest everyone who has ordered from here to do the same. If you haven't ordered yet, do yourself a favour and look elsewhere to buy from.

I would rate them zero stars if possible., Agree with other reviewers that this merchant must be prosecuted. I placed an order with them on 26th December, giving them ample opportunities to fulfil it. There was always an excuse for non-fulfilling. Getting tired of their excuses, finally asked them for a refund on 16th March 2024. I am now in the unfortunate situation of being made to run around to get a refund, shying away from their obligations. Looks like they don't want to fulfil their obligations as a merchant, but are happy to get and keep your money. The icing on the cake is they don't even answer the phone calls. I am not sure why there is a customer service number. They never answer. Their chat always asks to contact them through email. With emails, it is the same story. No responses!!!. In my humble opinion, they don't have any ounce of professionalism and I believe all their excuses are lies. They are not interested in their obligation as a merchant but I think it is a front to scam coffee lovers of their hard-earned money. Don't waste time with this merchant, as your time and money are better spent elsewhere.

Ordered a machine from them in July 2023. Now May 2024 and no machine. Many promises on the way but nothing shipped. When I asked for a refund they referred it to their “accounts department” who would contact me. No contact. Have referred them to the NSW office of fair trading but not holding out any hope. Avoid this company.

Endorse comments below of other scammed customers.
Took $500+ from us and failed to deliver goods or refund money, despite MULTIPLE emails, texts and calls.
Reported them to NSW Office of Fair Trading who knows about the company, but are unable to contact them.
Beware!!

I went ahead and purchased a bar fridge with this company without looking into their reputation. I didn't until I started to get worried on why my delivery hasn't arrived yet.

This has taught me a lesson. Always do a google search on a company before you buy from them...except if they are well known huge organisations like Harvey Norman etc.

Anyway, so from a similar experience that the other 1 star reviews express on here, it was pretty easy to get a refund. NOT FROM THE COFFEE BEANERY of course. I had to do it through paypal.

When I did set up a dispute with paypal, I was asked to try and resolve things with the seller before escalating it into a claim. So I did exactly that. The funny thing is that the Coffee Beanery were telling me that I had to close the paypal dispute in order for them to personally refund me. That is a load of crap! If you close a paypal dispute, you can't reopen it and the Coffee Beanery know this. That's why they tried to pull this trick.

This is a common trick used by sellers to keep your money and not give it back. Moderators in paypal communities will tell you this. There is no excuse why a seller can't refund you when a dispute is open.

If you are a victim of this person and used a gateway to pay such as paypal, afterpay, zippay etc...get your money back through them. It will be the easiest option.

If that fails for some reason, as for you got tricked into closing the dispute, go through your bank. However, that will require more work and will be a longer process.

NEVER rely on The Coffee Beanery in giving you a refund without it being FORCED as it will NEVER happen.

Well what do you know! Another complaint by a disgruntled customer, stop with the Bull S..t and lies and take the site down, you are causing pain to people.

DO NOT USE THIS COMPANY.
ORDERED A COFFEE MACHINE ON 1.1.24 STILL NOT DELIVERED, FIRST THERE WAS SEA CONTAINER SHIPPING DELAYS, THEN THE BORDER CONTROL NOT REALISING THE CONTAINER. THEN PHONE AND EMAIL SILENCE. REQUESTED A REFUND - NOT HEARD FROM TO DATE!
ACCC, POLICE AND CREDIT CARD COMPANY HAVE BEEN INFORMED.

Paid for an Ascaso Steel DUO PID Coffee machine in August 2022. They told me via the phone it would be delived in early september. Delay after delay after delay with no communications. It is now march 2024, and the machine is available in Australia in other retailers. But still no word on when they would be able to deliver it to me.

I contacted another retailed called Jet Black Espresso, who said they are the only authorised importer of Ascaso coffee machines in Australia, I then asked them if they sold any machines to Coffee Beanery, to which they said no. They are not an authorised seller of Ascaso branded coffee machines.

This is a true scam site. They took my money without any intention or permission to deliver me the product. Then they dont say anything when they have my money. Every time I call them, they hang up once they realise that they already got my money.

At this point in time (updated - this has been fixed), you can STILL order the ascaso steel duo PID coffee machine from the website, even though they are not permitted to sell it, nor do they have any intention to.

Scam website!
Avoid at all costs

Order 83912
Name S.Q

*Update Reply to response*

Thank you for your reply. This is by far the most coherent response I have received from your "company" in the past 6 months. It is a shame that you only provide this customer support on your worst reviews.

A chargeback via my bank which takes 90 days to sort out, is not a refund. You have my money, and you are making me jump through hoops to get it back (if i get it back at all)

Ordered a freezer from them 2 months ago, have recieved no notice about delays, have tried to call the office about asking for a refund, just get sent straight to voicemail every time, no response from the multiple emails sent to them, do not buy from them

SCAM

Purchased 5th December. Today is the 15th February.

Multiple delays, 'staff sickness' to say why no coffee machine had been sent yet. I had to chase up each and every time to find out the status of my order.

Reported to ACCC and thankfully paid via Zippay - who are currently seeking a refund on my behalf thank god.

*** Update 4th March
In response to the comment below from the company - I can confirm that NIL refund has been received and that all correspondance from Zippay chasing the refund has not been responded to by the company.

I purchased the goods ( 3 door fridge $2300l in November, I spoke with the salesman's first and locked in a price and confirmed how long it would take to be delivered. Two weeks later nothing had come, I reaches out and he told me it was delayed and was coming the following week. It's now three months from purchase, they said they would refund me but no refund has been processed and now the guy isn't answering my calls.

Absolute scum bag and taking advantage of people in a big way....

#85076 30 Oct 2023 - 10kg El Salvador (7kg delivered)
#88511 20 Dec 2023 - 5kg El Salvador

They promised me to deliver number of times on the phone but I haven't received anything yet and they keep ignoring my email. It is February 2024.

[Update 8/02/2024]
After number of reminders and PayPal dispute, they finally shipped purchased items but partially wrong item arrived. It was 1 star but at least I received something so I will change to 2 stars.

Read the negative reviews and thought I’d try them anyway, as couldn’t find the product anywhere else…
Worst decision. Extremely unprofessional (either they are a full scam site or they are just purely incompetent).
Product not delivered. Many phone calls later of empty promises of delivery ‘in a few weeks’. After final demand, they confirmed “oh, looks like this order was missed”. Then saying they cannot process any refund, so now the onus is on me to get chargeback through bank (won’t see this money for another 6mths!).
I now believe ALL these negatives reviews are true.

Ordered in November a delonghi refurb.
Waited patiently
No coffee machine.
Requested refund early December,
No refund.
I've raised a dispute with Afterpay and also with Consumer Affairs.
Next step will be to go to court to get back my money.

Edit to reply to coffee beanery

Refund given by Afterpay after raising a dispute and they said the merchant didn’t reply.

Order number 82449
Bought a machine from them and it failed within 6 months, not their fault I give them that.
But they refuse to replace or refund when it's under warranty and want me to pay outrageous labour charges to have the item looked at. after reading reviews I would just like to have it refunded as I have lost trust in this business that does not abide by ACCC laws even after being notified about them. I have now had to involve the ACCC as he has become unresponsive and evasive on calls and will have to follow this all the way to the NCAT tribunal to get my refund. what a waste of time and definitely a place to avoid. IF YOU ARE READING THIS BEFORE A PURCHASE DO NOT BUY FROM THEM.
incredibly disappointing when I gave you every option to help resolve this.
Will see you in court.

I placed an order through their website and process payment via their card gateway payment then received a call from the company said that I have to head to the bank and cancel the payment has been made, then transfer direct to their bank account.

So I head to the bank and they refused to cancel or refund my pay as it has been approved. So when I texted the Coffee Beanary they asked me to email them as they will not respond to text. After email them, I got no reply. I called them again and they said apology for this matter but they can not refund or send me the product that I paid. I have to sort it out by myself. Thats so hilarious and masterpiece of service that I have ever experience in my life. Wish you go further and grow bigger with such a scam activity business. Cheers!

Ordered a coffee machine and not delivered!

Apparently they don’t give refunds!

DO NOT ORDER FROM THIS COMPANY

Bought 3 grinders and a pug press on 24 July tried to contact them on phone and email no reply blocked my number. Today I give a call with my sons phone asking for my order they ended the call and blocked the number. Don’t waste your money and time with these stupid donuts. Hahah love how fast they replied to this comment but not to our emails and calls very pathetic and if anyone doesn’t believe this I’m happy to show receipts and emails.

Placed an order in September and up till November nothing no communication or anything very hard to contact and kept saying next week next week and still nothing after 2 months they said apply for a refund via email did that then they replied as we no longer use square card gateway I had to contact my bank , what an absolute joke you took the money you pay it back bloody no good scammers, they kept blaming de longhi , please whatever you do do not do business with this company you will be disappointed