collekt.co.uk 

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Having enquired about their business and items they had for sale on an open forum, one of their well known employees who ran the group began to delete comments and ban people who had the slightest neg... Ver más

Valorada con 5 estrellas sobre 5

One of the best pop sites I have ever used. Great for getting hold of exclusives and hard to find pops. I love the HP boxes and Jess who puts them together is awesome checking your house and other det... Ver más

Valorada con 1 estrellas sobre 5

This is the second time that this seller has set up a company, got into trouble keeping up with orders and then done a last minute cash grab. Watch out for another company under a new name run by the... Ver más

Valorada con 5 estrellas sobre 5

Can not fault Collekt at all, first order with them I had a problem with a damaged Pop. They quickly sorted it out for me and received L with Cake again in perfect condition. Since my first orde... Ver más

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(213)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I am all over very happy!

You have a lot of different products which I am grateful for! You have a lot of Pop figures that I can’t find anywhere else! I like that your shipping isn’t too expensive and I am all over very happy with everything!

27 de enero de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Collekt is brilliant

Collekt is brilliant. Kept up to date with all new releases. Any questions regarding orders they have always been able to answer, they have always put my mind at rest when I have asked about orders. Before Christmas I won a toy, unfortunately it did not Work but the company was more than happy to send it back though 14 days had passed. To me that shows that there customers are very important to them.
Keep up the good work.

26 de enero de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bought a pop off collekt

Bought a pop off collekt, delivered in 2 days as promised, packaged really well. Collekt have a good site which is easy to navigate, really good competitive prices, really happy, would highly recommend 👍

24 de enero de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good purchase experience

Placed an order on 26/05/17 for Maleficent and 03/06/17 for the new lion king pops and they took 7 months to arrive.

Contacted the company page numerous times asking for an update. Received responses each time stating stock was expected soon and my orders would be sent as soon as the stock was received and the delay was caused by Funko sending the products to Collekt.

I messaged the company page again on 23/11/17 requesting an update. Response received 24/11/17 advising Maleficent was in stock and would ship the following Monday and Simba and Rafiki would be in stock within 7-10 days.

Email received 01/12/17 states no orders would be shipped until warehouse move was completed. Contacted the company again to query this and received a response advising Maleficent was in stock and would ship as soon as the warehouse move was completed.

The products were shipped on 08/12/2017 and received the next day. I was disappointed with how long it took to receive these two orders but I will still make future purchases for the Disney treasures box and hard to get pops

24 de enero de 2018
Opinión espontánea
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Respuesta de collekt.co.uk

Hi Jessica, thanks for your review. Its sometimes frustrating how stock works with Funko. Maleficent was heavily delayed and there was little information available from Funko. I'm glad your sticking with us, we hope we can better your experience with every order.

Valorada con 1 estrellas sobre 5

This is not a great company

This is not a great company. Apparently they used to be good but not anymore. I've had issues with them on my first order. Cancelled an item and was told I'd get a refund. 8 weeks later no refund. Then the item was dispatched in error. They accepted it was their error but was told I'd have to pay to return it before I'd get a refund. Asked them to cover the postage to be told no and never got my refund. I wouldn't use this company again nor would I recommend them to anyone. First and last order with them. Now out of money. Beware before you order anything.
IF YOU LEAVE A NEGATIVE COMMENT THE COMPANY WILL REPORT YOU AS NOT BEING A GENUINE CUSTOMER. THIS COMPANY IS VERY DODGY AND YOU CAN'T TRUST THAT THEIR RATING ON HERE IS GENUINE.

23 de enero de 2018
Valorada con 1 estrellas sobre 5

Do not use this company

Do not use this company. Don't give refunds. Require you to pay return shipping for their errors. Send items out in error instead of giving refunds. Take money for preorders they don't have they charge you to cancel. Scam.

23 de enero de 2018
Valorada con 5 estrellas sobre 5

To Portugal with tons of love

I am from Portugal and I Ordered Rick and Morty Mystery Box plus a POP from Harry Potter. They arrived in perfect conditions, super fast and they even had a shield pop protector.
Super awesome people on facebook always available to help and give details on anything needed.
100% the place I go to when I need a rare pop!

Highly recommend

23 de enero de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

One of the best pop sites

One of the best pop sites I have ever used. Great for getting hold of exclusives and hard to find pops. I love the HP boxes and Jess who puts them together is awesome checking your house and other details to make sure you receive the perfect box. Every item I’ve received has been brilliantly packaged in extra thick boxes, air cushioning, bubble wrap and foam to make sure your pops arrive in mint condition. Delivery is usually speedy but should there be a delay communication has always been brilliant. I can’t recommend them highly enough.

22 de enero de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

Trust in customers

I have made several orders from collekt.uk and I am very pleased.I live outside UK so there is always a bit of delay but they always come through.In every case, there is a great customer service through the social media of the company, mostly.Packaging is always perfect.

22 de enero de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

Had massive issues receiving an item

Had massive issues receiving an item, they sent me the wrong item out and would not pay for it to be sent back to them. Still have not had postage refunded although had email from customer service representative saying they would, been ignoring my emails.

I've shopped with these people for a long time, so it's very sad that it's had to come to this.

21 de enero de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best service

Best service
Knowledgeable
Always a pleasure on twitter

Have ordered before and will again! Absolutely the best pop specialists in the uk

20 de enero de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

First time customer

First time customer with Collekt and I've got to say I was really impressed. Items ordered were at a great price, better than I'd seen anywhere else. They were processed quickly and arrived as described and well packed.
I would have no hesitation to recommend Collekt and look forward to buying from them again.

19 de enero de 2018
Opinión espontánea
Valorada con 2 estrellas sobre 5

Let down

Only 2 starts as I did used to love this company a lot the past 2 years, started off really good would recommended them for packaging and exclusives now lately it’s gone down hill I personally think, delivery takes a lot longer (idm with stock issues and customs) but when being told different excuses to why it’s not being delivered when item is now in stock on site is a bit of a joke! Customer service has gone a bit dissapointing, takes time for a reply don’t really help or answer any questions! Waiting for orders placed last year for pops that can be aqquired from other places! They used to use Royal Mail and update you with a tracking number now I’ve received deliveries for yodel which have arrived damaged! Not sure if I would recommend them now due to personal experiences! Just disappointed! Collekt then reported my review to say I was not a genuine buyer but proof was supplied to trust pilot! Shows the lengths this company goes to to stop bad reviews

18 de enero de 2018
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Respuesta de collekt.co.uk

Hi Tom,

thanks for your review, im sorry you’ve not had a positive experience, could you provide us with your order number so we can look into this for you?

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