ColourFence Garden Fencing Opiniones 

793
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Colour fence company ltd, you committed CRIMINAL DAMAGE & aggrevated tresspass to my house by DRILLING into MY HOUSE and fitting your fence to my property for a neighbour and neither you... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had back gate and three panel fence fitted by Al, who covers the Birmingham area. Everything went perfectly from installation to the collection of waste. The quality of the fence is excellent and Al w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Dominic, the salesman in our Devon area was very helpful. We had Harry from the main Newport depot down to fit the fence, due to a few tricky areas we had. He was fabulous, friendly, easy to get on w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Materials used were as promised and are excellent quality. The fitters, Gareth and Jarrod were amazing. Professional, knowledgeable, polite and cleaned up after each day. They were faultless. I high... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros para vallas
  2. Proveedor de toldos y carpas
  3. Proveedor de cabañas y edificaciones de jardín

Escrito por la empresa

Garden Fencing to be proud of. Stylish, durable, strong, versatile and good value for money. We believe we have the best fencing product on the market today.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

793 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 83% de las opiniones negativas

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4,1

Todas las opiniones

(793)

55 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

From start to finish a great job

From start to finish a great professional job , old fence picked up the day after completion . the installers Gareth & Jarrad done a fantastic job and so easy to have around.

18 de agosto de 2025
Opinión espontánea
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Respuesta de ColourFence Garden Fencing

Dear Mr. Powell, we are thrilled to read your review of your recent ColourFence installation with Easy Garden Living. We hope you enjoy your fence for many years to come!

Valorada con 5 estrellas sobre 5

Excellent product.

Excellent product. The fitters were quick, efficient and thorough in removing all the rubbish and old fencing.

1 de julio de 2025
Opinión espontánea
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Respuesta de ColourFence Garden Fencing

Dear Mrs Douglas, we are thrilled to hear about your positive experience with us.

We hope you enjoy your new ColourFence for many years to come!

Valorada con 5 estrellas sobre 5

Really good job

Really good from estimate to finish. Salesman was honest and on time, fitters were here at 815 am, reliable, tidy and did a really good job. I was apprehensive as big investment and company not known locally but I can highly recommend. First class service

30 de julio de 2025
Opinión espontánea
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Respuesta de ColourFence Garden Fencing

Dear Sue, we are thrilled to hear about your positive experience with us.

We hope you enjoy your new ColourFence for many years to come!

Valorada con 5 estrellas sobre 5

Excellent product and service and…

Excellent product and service and workmanship. Can't say enough about this company.

24 de julio de 2025
Opinión espontánea
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Respuesta de ColourFence Garden Fencing

Dear Tecwyn, we are thrilled to hear about your positive experience with us.

We hope you enjoy your new ColourFence for many years to come!

Valorada con 5 estrellas sobre 5

Great service, great product

Great service, great products. My fence looks amazing makes such a difference to the garden. All staff are amazing from Mark who measured up and talked us though the process to Gareth and Jarrad who worked hard over two days to complete the fence. 100% satisfied

30 de julio de 2025
Opinión espontánea
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Respuesta de ColourFence Garden Fencing

Dear Mr. Bloom, we are thrilled to hear about your positive experience with us.

We hope you enjoy your new ColourFence for many years to come!

Valorada con 3 estrellas sobre 5

Decided not to go ahead

Very disappointed was ready to sign and go ahead and then seen some very worrying reviews on here. We really wish we had checked them out first and would never have contacted the company. Richard the surveyor was so nice and really took his time when visiting my property, came across well and no pressure, he loves the product as much as we do. However the bad reviews are just as important as the good, but when the good reviews are more down to the fitters than anything else and you get only a 12 month fitters Warranty on a product with a 25 year guarantee and they also require a 50% deposit with no clear fitting date then that doesn't feel right to us, we gave them the opportunity to do pay on completion but no they just said ok and that speaks volumes to us. I feel my review is important as it gives people information about our experience and points out issues that are relevant if others are considering the company. I would have paid cash on completion but that is not offered so I will not be reconsidering your quote. I do not use companies that have negative reviews around customer service and planning also since reading about a gate blowing of with only a 12 month warranty on fitting and you give a 25 year warranty on the product it makes me worry as fitting is essential to that warranty? Thank you for your reply.

29 de julio de 2025
Opinión espontánea
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Respuesta de ColourFence Garden Fencing

Dear Sharon, thank you for your kind comments about Richard, but we are sorry to hear that some reviews have swayed your decision to not proceed with us. We actively use our reviews to analyse where we can implement improvements and changes across the company.

We hope you will reconsider your decision and experience the quality and excellence we are known for.

Valorada con 5 estrellas sobre 5

A hot day

A hot day, those guys worked amazingly, the finish result, was fantastic, the transformation made such a difference. I’m am very happy with the work carried out. The choice & colour were just meant to be. Thank you to the guys for their work & service given 100%

10 de julio de 2025
Opinión espontánea
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Respuesta de ColourFence Garden Fencing

Dear Mr. Rodman, we are pleased to hear that your Installation Team provided amazing work during the recent heatwave. We hope you enjoy your ColourFence for many years to come.

If you ever need any of our other product offerings, we will be here to help!

Valorada con 4 estrellas sobre 5

Fantastic installation vs poor office comms

Getting a ColourFence really is an experience of two halves.

The fitters are fantastic. Polite, communicative, receptive to questions, exceptionally hard workers. The final product is fantastic, we are really pleased. We had Al and Leon from Midland Fencing and we could not fault their professionalism, nor the end result to achieved.

However, the site surveyor essentially made many false promises. Looking back, we feel that if we’d asked him if the fence could fly he would have said yes to get a sale. And, when issues occur, it’s like he disappears off the face of the planet. Maybe magic is involved after all.

Head office communication is woefully poor, bordering on rude. Head office staff should definitely take a lesson from the installers in customer service. The time scales are sketchy, the delivery schedules for goods poor, and I’m not sure whether we’d have got the waste taken away (as paid for) without constant badgering.

It’s such a shame, because the guys doing the installations are brilliant. The finished product is brilliant. But, would I want to deal with them again: absolutely not. Life is too precious to spend your time arguing with rude people about fences.

7 de julio de 2025
Opinión espontánea
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Respuesta de ColourFence Garden Fencing

Dear Michelle, thank you for your review and we are pleased to hear about your fantastic installation from our Midlands Team. We are sorry to hear about the lack of communication you have received from Head Office. Your feedback will be invaluable as we have been looking at ways to improve communication.

We hope you do enjoy your ColourFence for many years to come and consider using us again if you require anything within our product offerings.

Valorada con 3 estrellas sobre 5

Bad start but good in the end

The experience leading up to getting the fence installed was not great - slow or no responses to emails or calls, the wrong materials being sent so when the first installers arrived they couldn't complete the job which meant going to the back of the queue and waiting another 3 weeks for installation and the materials sat on my driveway for 6 weeks in total - however Jon Wells was helpful in resolving the problems and Alpar was a fantastic installer - very conscientious, hard working, polite, an attention to detail and pride in his work. The product itself seems great and hopefully will last for many years to come.

19 de junio de 2025
Opinión espontánea
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Respuesta de ColourFence Garden Fencing

Dear Matt,

We are sorry to hear about your experience with us but are glad Jon and Alpar were helpful in resolving this for you.

We hope you enjoy your ColourFence for years to come also.

Valorada con 1 estrellas sobre 5

Salesman quoted £4300 for new fence and…

Salesman quoted £4300 for new fence and gate and supplied written quote guaranteed for 30 days. After a few days I contacted salesman to accept quote and pay deposit,but was informed this would now be £4800 ?? . I requested a manger’s contact details to complain. The manager agreed this was poor service and agreed to honour original price quote. I then paid £2100 / 50% deposit.After a week or so and awaiting fitting date I was contacted by salesman who informed me cost would now be nearer £5000 and did I want to continue. I therefore declined and requested a refund. This was terrible and deceptive practice and feels like a company trying to take advantage of an elderly person. - BEWARE

15 de julio de 2025
Opinión espontánea
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Respuesta de ColourFence Garden Fencing

Dear Mr. Farrell,

We are disappointed to hear this. We would like the opportunity to investigate this for you.

Please can you send us your name and postcode to info@colourfence.co.uk, or can you give us a call on 0800 644 4113 for us to look into.

Valorada con 4 estrellas sobre 5

The surveyor was not the sharpest

The surveyor was not the sharpest, possably due to lack of training,this made the fitters job harder. Jason the chief fitter was brilliant, he did a fantastic job and we are delighted with the result

10 de junio de 2025
Opinión espontánea
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Respuesta de ColourFence Garden Fencing

Hi Vivien,

Thank you for your 4* Review! We are happy to hear that Jason was brilliant. We have requested further information from you regarding your experience with the surveyor for investigation. We hope you enjoy your ColourFence for many years to come!

Valorada con 5 estrellas sobre 5

New Fence Looks Great!

Really happy with the service provided by Mark and his team. Highly recommend them if you're looking for a no-maintenance, secure & professional fencing contractor.

12 de junio de 2025
Opinión espontánea
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Respuesta de ColourFence Garden Fencing

Hi Anthony,

We are so pleased to hear about your excellent feedback for Mark and his team. We hope you enjoy your new ColourFence product for years to come.

Valorada con 5 estrellas sobre 5

Excellent company and service

Totally fantastic experience with ColourFence. From entering my details on Google for a call back, to the job complete. Salesman Denis was a really nice guy and when he came to see us he was here for over an hour explaining all the details of the product, showing us samples and measuring thoroughly. He explained that it can take 6 to 8 weeks for installation and we placed our order. I got confirmation of the order 2 weeks later and a provisional installation date as approx end of June and they would contact us the week before but no one contacted to confirm or advise of any delays so I rang Dennis who said he would Email his boss and send it to head office and gave me their number so that I could also contact myself. I was only concerned as I am having a pergola fitted 7th July and was hoping the fence would be fitted first. The staff I spoke to on the phone were very pleasant and helpful and said they would sort it out and get back to me and the next day she did and said they would come 3rd July. Dave and Phil arrived at 8.15am and were very polite and courteous and respectful of my property, they got to work straightaway and they had ordered a skip to take away our old fence and posts and that arrived at 10am. Dave and Phil and another guy who helped out until 12, they never stopped working, they told us exactly what would be happening and checking in with us if it was okay to do what they suggested. They finished at approximately 4.30pm only stopping once for lunch for about 30 minutes then Dave and Phil worked their socks off on an extremely hot day but never complained once. They tidied up after them too and I am absolutely thrilled with the results. It is well worth the wait and the cost, it looks fantastic and a brilliant service. The skip hasn't been collected yet but I have been advised that it will be no later than tomorrow, obviously not the company's fault about the skip company but as soon as it has been collected I will promptly pay the remaining balance. I would definitely recommend the company and their staff including Dennis the salesman and Dave and Phil who worked above and beyond and the lady I spoke to on the phone to re arrange the installation date, unfortunately I can't remember her name but she was extremely nice as well. The steel fence is very sturdy and really good quality and am so happy with my new fence, thank you all so much 😊

3 de julio de 2025
Opinión espontánea
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Respuesta de ColourFence Garden Fencing

Hi Jan,

Thank you so much for your excellent feedback for Denis, Dave and Phil and your Customer Account Manager. We hope you enjoy your new ColourFence for years to come!

Valorada con 5 estrellas sobre 5

Great service

Great service, great products my fence looks amazing. Salesman matt is very nice talked us through everything from products to colour measurement & price. The lads came & did a brilliant job over 2 days they we're very pleasant friendly young men who respected our property & my dogs mischievous behaviour

16 de junio de 2025
Opinión espontánea
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Respuesta de ColourFence Garden Fencing

Hi Dawn,

Thank you so much for your excellent review of Matt and his installation team! We hope you enjoy your new ColourFence product for years to come.

Valorada con 1 estrellas sobre 5

Delays and more delays in…

Delays and more delays in delivery/installation.
Had to cancl the order after 3 weeks into promised delivery date.

17 de junio de 2025
Opinión espontánea
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Respuesta de ColourFence Garden Fencing

Dear Anil Anandan,

We are sorry to hear about your experience with us. We have requested for you to send us further information to help us identify where we improve our services.

Valorada con 5 estrellas sobre 5

Great experience from start to finish

Great experience from start to finish. Patrick of Bedford colour fence was lovely, so polite and friendly, and worked hard and efficiently. I love my colour fence, it’s beautiful. No more painting fences for me! It seems sturdy and I’m hopeful it was last a very very long time. Wish I’d done it years ago.

10 de junio de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good product and perfect fitters

The product which was railings was very well made and the results were good. After a few issues that were solved the actual installation by Will and Alfie could not have been better. They were polite, completely professional and accommodating. Having good fitters is was makes the work involved a success.

9 de junio de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

16m ColourFence garden fence installation, South Wales.

All representatives from start to finish were top notch, polite, professional and knowledgeable about this top class product. However Harley (Bristol Branch) topped them all. Extremely polite and courteous, prompt and a skilled fast worker. No issue was insurmountable. Harley was a credit to ColourFence.

6 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A very happy customer

I am very delighted with both the fence and the fitting. Ours was a fairly large installation and the fitters were brilliant. The finished project has totally transformed our garden.

2 de junio de 2025
Opinión espontánea

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