Comfy Sleeps Home Opiniones 

242
TrustScore: 2.5 sobre 5

2,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Shocking company. Rude staff. Not helpful in the slightest. Huge bed delivered by only 1 person and then said he couldn't get it off without help from someone else (you knew the size, you should'v... Ver más

Valorada con 1 estrellas sobre 5

Atrocious. Incorrect mattress arrived late and was never collected. Correct mattress never showed up. Had to claim money back from the bank. Owner of the company phoned me to complain that I was com... Ver más

Valorada con 5 estrellas sobre 5

Visited the store, one of many over the last few days in the hope of finding a new bed. Customer service here was discreet and professional Dale was helpful and informative letting us try and take... Ver más

Valorada con 5 estrellas sobre 5

Amazing from start to finish. Ignore the negative reviews they look suspicious to me. We are very happy customers having bought two beautiful beds from Adam who couldn't be more helpful. Too good to... Ver más

Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de muebles para dormitorio
  3. Fábrica de muebles
  4. Tienda de muebles
  5. Tienda de sofás
  6. Proveedor de marcos de madera

Escrito por la empresa

At Comfy Sleeps Home we specialise in bespoke personalised luxury home furniture. All of our items are handcrafted from scratch in the UK using the finest materials and fabrics. Once the manufacturing process has completed, the products are sealed with great care and delivered to your doorstep. We offer fast and efficient delivery so when you buy from us you won't be waiting long for your luxury item to arrive. Our price match promise guarantees our customers are given the best possible price to suits their needs


Información de contacto

2,6

Malo

TrustScore: 2.5 sobre 5

242 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,6

Todas las opiniones

(242)

8 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Horrible company to deal with

Horrible company to deal with, bad product, no quality control. If you like to waste your time and lose money then go ahead and give it to them see other bad reviews if you must. The manager is rude didn’t care about the companies reputation, worst customer service ever. AVOID.AVOID.AVOID

Keeping my comments unbelievable reply how can someone be Violent over a phone call, absolutely nonsense. I don’t have Facebook either this company is full of lies and is a Fraud. I know my consumer and statutory right. Return was requested because the product is not fit for use is poorly made and had no fire and safety label either who tested it? This is against the law against any furniture sold in UK. This company should not be trading simples, there is a real company with namesake Comfysleep AVOID the Home attached.

2 de abril de 2021
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Respuesta de Comfy Sleeps Home

Hello, thank you for your feedback.

You ordered the largest headboard we do, when you initially spoke to us you mentioned that it won't fit up your stairs (Dimensions are mentioned on the website). When we advised we don't take returns on a non standard item (172cm headboard is non standard), you became very abusive and violent. You asked for Sophies personal address and contact number, you said you would search it up on Facebook if she didn't give it.
Complaints procedure is a very important part of a business, but threatening and abusing a member of staff who is there to try and help you is unacceptable in any walk of life.

Nevertheless, we're sorry you're not happy.

Thank you
Sales Team
Comfy Sleeps Home

Valorada con 5 estrellas sobre 5

Great bed, great service

We recently bought the Nina Wingback bed and we LOVE IT! It looks amazing - we had the extra height headboard which finished off the room so well. We also ordered the mattress as we are unable to currently go to any shops to try them! And it is the best thing I’ve ever slept on - so comfortable, we’re even looking to upgrade the spare bedroom one to the same (3000pocket sprung). The footstool has finished off the whole look perfectly - and the dog loves it as an extra step up to the bed!! Would definitely recommend, can’t fault the service, delivery was in the given timeframe and communication great. Would 100% recommend!

20 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Delivered on time with good…

Delivered on time with good communication of delivery.
Packaged well to enable the Nina headboard to be perfect when unwrapped. Very pretty and unique. Quite heavy as a substantial piece of furniture.
I am confident to use this company again as they are uber helpful.

7 de marzo de 2021
Valorada con 5 estrellas sobre 5

Efficient and excellent service…

Efficient and excellent service throughout. I ordered the Nina Wingback bed and I am over the moon with it.
Beautiful, quality material, well structured and even prettier in the flesh.

26 de febrero de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

My bed

Good customer service. Came before estimated time. Very comfy. Well made. Over all very satisfied.

24 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Better than I could ever imagine 😍😍!

Hello! 👋 Just wanted to let you know, the bed came today, in advance, and the quality is stunning! The bed is beautiful and the mattress is very well made and soft, it hasn't been assembled yet. But I am so looking forward to sleeping in it soon. Thank you so much!! I can't believe it is already here, it came before I even knew it and it is everything I asked for. It is super worth the money!!! better than I could imagine 👍🏼👍🏼 will definitely look for more things to order from you guys (eyeing up the matching ottoman stool) thanks again! I'm in love 😍😍

23 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

I purchased the Nina wing back and…

I purchased the Nina wing back and although it didn’t look exactly like the picture (the metal studded detail on the wings weren’t there) so I think the picture is a mere guide. This being said it’s still a beautiful bed and worth the purchase. The material is soft and looks beautiful. The bed was ready quick, the delivery was speedy and the delivery men very helpful. I would recommend

20 de febrero de 2021
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Respuesta de Comfy Sleeps Home

Hello Stephanie, thank you for your feedback.

We're very glad to hear you like your bed, as we offer a bespoke service.. we offer our customers the option of designing their own bed. This includes the option of having the studded detailing or not.

Thank you again for your kind words.

Sales Team
Comfy Sleeps Home

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Beautiful quality bed. Good value for money compared to other companies for the same bed. Fast delivery. Great communication through the ordering process. Thankyou!

13 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely in love with my Nina…

Absolutely in love with my Nina Wingback Bed, the touch of the fabric is so nice the headboard fits nice, very comfy to sleep in Delivery was about an hour late but that's just me being picky part from that I recommend this company

8 de febrero de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

If you don't want to lose you money, then read this!

I don't usually leave reviews, but i had to with this company so that i can warn all the consumers out there of this dreadful and deceitful company. I should have read all the reviews before placing an order too, only then would i have realised how bad this company is, I have noticed like all the other reviewers that the company makes up their own 4/5 star reviews.

I placed an order with a lady (let's just call her Miss Khan) I ordered a King size with a king size mattress (2000 pocket sprung, as advised by Miss Khan) they wanted me to leave a £99 deposit and the rest would be paid on upon delivery, which I did. On the day of delivery the company delivery driver dropped off a bed without the mattress. I asked him where is the mattress, he had a look in the van and came back confused and his reply was that i hadn't ordered the mattress, at this point he was becoming aggressive and told me "well if you don't want it then ill take it back!" I had no other choice but to get it taken away. A few minutes after the driver left i phoned him back and asked him to refund my deposit because the error was on your part, his response was "no" and he hung up the phone on me. I called him back and he kept rejecting my calls. The next morning I phoned up the company to speak to Miss Khan but couldn't get through as their phone lines are now not taking any calls, two week on and i still haven't had a ingle response from this company to sort out this mess they created.

I cant tell you what to do, but I'm sure you can make up your own minds by reading my review and all the other "real people" reviews (1-2 star reviews). They also operate as under company names. Be careful and good luck fellow consumers!

8 de febrero de 2021
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Respuesta de Comfy Sleeps Home

Hi,

I'm sorry but your review is a little confusing and we have no recollection of anything like this occurring, thankfully Trust pilot have a review authentication process so we would look forward to receiving any details from you about your order. Perhaps the details of the account the deposit was paid into, a delivery postcode?

We have since asked Trustpilot numerous times to provide info about your order but you have refused to do so. Surely if your experience was genuine you would want to get the issue resolved?

We look forward to hearing from you.

Valorada con 5 estrellas sobre 5

Highly recommended

Highly recommended, good quality, good communication though out order to it been delivered. Delivery men very professionally

7 de febrero de 2021
Opinión espontánea

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