Contact Coffee Co Opiniones 

172
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Poor customer service, shame as the coffee is good. Unlikely I'll order again Thanks for responding, Yes you did deliver but you never told me about being out of stock until I asked where my o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

All good. Longstanding customer but never ordered directly before, usually paid extortionate NAAFI fees for the pleasure. Bought 3 boxes of RED ON and they're the top job as always. Courier deliv... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great company with great products. I took a box of Contact Coffee battle bags to a fitness competition a few weeks ago and ended up with my team mates queuing at my door every morning for another! Def... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Well look this is a mega product in practical terms, also though we looked at the people behind the brews and bags. There is a sincere will to deliver the coffee people love in a way you can acc... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Establecimiento de café
  2. Tienda de artículos de campamento
  3. Tienda de café
  4. Puesto de venta de café
  5. Mayorista de café
  6. Tienda de ropa y equipos para actividades al aire libre

Escrito por la empresa

The story begins with two serving Royal Marines frustrations of drinking poor freeze dried substandard instant coffee during operations and exercises around the world. Our mantra of “Quick Coffee” drives us to seek ways of brewing the best fresh coffee with minimal equipment and in the shortest amount of time in any environment.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

172 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(172)

23 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Just received my order of 4 different…

Just received my order of 4 different blend packets packed inside an original surplus ammo tin. For 40 odd quid, exclusive of delivery, the value is absolutely phenomenal.

I just brewed my first mug of Battle Prep using a 12g ratio, and the flavour is sensational. This blend has a brilliant, heavy body that feels premium. It perfectly balances a strong, smoky kick with sweet, complex undertones of liquorice and dark chocolate. It is incredibly robust but drinks incredibly smooth.

Beyond the top-tier coffee, I love knowing my purchase supports our brave Royal Marine Commando veterans on civvie street. Incredible business helping heroes manage PTSD and mental health. Thank you for your service guys.

I will definitely be a returning customer!

6 de agosto de 2026
Opinión espontánea
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Respuesta de Contact Coffee Co

Thanks for your kind words and support.

Valorada con 2 estrellas sobre 5

Basics not done well

Poor customer service, shame as the coffee is good. Unlikely I'll order again

Thanks for responding, Yes you did deliver but you never told me about being out of stock until I asked where my order was.

That's why I titled my review as I did

my message was in relation to an email from Luke asking why I had't ordered any more. I said I was still drinking my previous order and as you were poor on the comms regarding no stock, I won't be ordering again

20 de julio de 2026
Opinión espontánea
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Respuesta de Contact Coffee Co

Michael, Thank you for confirming that the coffee is good. To clarify the full context of this single order for anyone reading: there was an initial communication gap regarding an out-of-stock item, which was resolved, and your package was successfully delivered. We apologised. When you then later messaged us to complain about that initial delay, we directly asked how we could help you? You just said read the email - then left this 2nd 2 star review.

Valorada con 1 estrellas sobre 5

Stop using Yodel and get yourselves a…

Stop using Yodel and get yourselves a decent courier. Ref your revert, be careful you don't get hundreds of thousands of times too big for your customers. Most customer focused retailers assess customer satisfaction on CPMUs and the best strive for single figures per SKU.

25 de mayo de 2026
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Respuesta de Contact Coffee Co

We note your feedback, but we are also mindful that they have delivered hundred and thousand of parcels for us - with no problem. Unfortunately we cannot control any particular courier at regional/ground level. Even premium couriers have their moments too, I'm afraid.

Valorada con 5 estrellas sobre 5

Great coffee (Hoofin)

Great coffee (Hoofin), and superb service. Love Shots Fired to give me the boost in the morning or afternoon when needed! 👌🏼 I’ll definitely be ordering more ☕️ and supporting veterans with their great businesses!

11 de marzo de 2026
Opinión espontánea
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Respuesta de Contact Coffee Co

Many thanks Paul. Enjoy!

Valorada con 5 estrellas sobre 5

Great coffee

Been in the coffee club since it was formed. Great company excellent communication, customer service and customer care.
If you like good coffee that supports real people making a living

22 de febrero de 2025
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Respuesta de Contact Coffee Co

Thanks Mark. We really appreciate your ongoing support. Enjoy!

Valorada con 1 estrellas sobre 5

Terrible customer service

DO NOT BELIEVE THEIR RESPONSE BELOW!
UPDATE: they eventually responded via email and not on any of the chats or socials I posted on. They didnt, offer to send another whilst they dealt with the lost parcel they just left me waiting and basically blamed Yodel. Yodel are terrible - everyone knows this just look at their reviews - but in my experience of customer service which is vast they should have sorted the problem quickly and efficiently whilst dealing with Yodel separately.
I ordered coffee elsewhere and got it next day no problem. Better taste and brand too. I won't name it as that's not fair but it's very nice and very strong... Not hard to find. Check their other reviews & don't deal with this company.

Original review:
Terrible customer service. The coffee I received firsr time was good so I set up a subscription. That never arrived and Yodel lost it (I know they have a terrible track record too so not completely surprised). However all Contact Coffee did was acknowledge it was missing with Yodel. Days go by and no replacement sent and no response to further emails and online chats at all. Shame but I'd avoid this company. Definitely don't order coffee you need within a week and definitely don't subscribe as you'll be destined for disappointment!

7 de febrero de 2026
Opinión espontánea
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Respuesta de Contact Coffee Co

There are two sides to every story. This review was left in frustration, before any resolution. We informed the customer that we have no control over their local Yodel and that our fulfillment center would look into, as quick as possible (whilst still within economy delivery expectations) Customer bombarded us with further messages, which we chose not to reply with "no change", or "still waiting" so's not to aggravate further. They just assumed it was definitely lost and wanted a replacement sent 2- 3 days after despatch - end of! A further polite email exchange took place 2 days after this review was left, with a full refund being processed. The parcel returned back to depot. We lost a customer and have an unwanted 1 star review as a resulting blemish. Impatience, coupled with a poor local carrier performance was not a good combination for this transaction.

Valorada con 5 estrellas sobre 5

Great coffee

Great coffee. My son loved it

26 de enero de 2026
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Respuesta de Contact Coffee Co

Great to hear. Enjoy!

Valorada con 5 estrellas sobre 5

Red On!, bang on!

When you need to hit the ground running Red On! from Contact Coffee Co. really hits the spot. Forget your energy drinks these coffee bags pack a real punch.

21 de enero de 2026
Opinión espontánea
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Respuesta de Contact Coffee Co

We appreciate your kind words and ongoing support.

Valorada con 5 estrellas sobre 5

Just replenished my supply of Contact…

Just replenished my supply of Contact Coffee bags and grabbed a French Press to bring back to East Africa for work. My spirits are definitely lifted!As usual, the service was excellent.

17 de diciembre de 2025
Opinión espontánea
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Respuesta de Contact Coffee Co

Thank you for your kind words. We really appreciate your on going support. Enjoy!

Valorada con 5 estrellas sobre 5

Great veteran company

Great veteran company, and customer service. Highly recommend

25 de octubre de 2025
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Respuesta de Contact Coffee Co

Thank you for the 5 star review Gavin. We appreciate the feedback.

Valorada con 5 estrellas sobre 5

Great products

Love the products, looking forward to December so I have the excuse to open the advent calendar!

25 de septiembre de 2025
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Respuesta de Contact Coffee Co

Thank you for the 5 star review Rich! Try and resist till 1st December. We still have plenty left if you can't resist haha!

Valorada con 5 estrellas sobre 5

Recently stocked up on Contact Coffee…

Recently stocked up on Contact Coffee bags and a French Press to take back to work in East Africa.... That's my morale enhanced!!

Great service as always.

25 de septiembre de 2025
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Respuesta de Contact Coffee Co

Thank you for the 5 star review Shaun. Great to hear our coffee is keeping you going in East Africa.

Valorada con 5 estrellas sobre 5

Absolutely beautiful coffee

Absolutely beautiful coffee.

Red On hits like a truck, tastes good and gets you flying.

Thanks Contact for sorting me out, delivery was excellent.

10/10, just earned a new customer 🔥

30 de septiembre de 2025
Opinión espontánea
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Respuesta de Contact Coffee Co

Great to hear you are enjoying our Red On blend Max. Thank you for your custom and support.

Valorada con 5 estrellas sobre 5

Perfect as always.

Perfect as always.

25 de septiembre de 2025
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Respuesta de Contact Coffee Co

Thank you for the 5 star review Sam. 'Perfect'...we will take that! Thank you.

Valorada con 5 estrellas sobre 5

Coffee is second to none

Coffee is second to none, customer service is spot on. Yodel are shite!
Your coffee is the only coffee I drink now, battle prep all the way!!

24 de septiembre de 2025
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Respuesta de Contact Coffee Co

Thank you for the 5 star review Tim. Great to hear you rate our coffee and customer service. Couriers are always a battle! Battle Prep is a firm favourite in the office too!

Valorada con 5 estrellas sobre 5

Started off with the coffee bags and…

Started off with the coffee bags and they did not disappoint… quick easy strong and tasty when you want a coffee quick but not a from rubbish instant pot. Will be buying again and checking out more stuff. Not a bad price either.

15 de septiembre de 2025
Opinión espontánea
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Respuesta de Contact Coffee Co

Thank you so much for the review about our coffee bags! We appreciate the feedback and glad to hear you enjoyed them!

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