Poor customer service, shame as the coffee is good. Unlikely I'll order again Thanks for responding, Yes you did deliver but you never told me about being out of stock until I asked where my o... Ver más
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Poor customer service, shame as the coffee is good. Unlikely I'll order again Thanks for responding, Yes you did deliver but you never told me about being out of stock until I asked where my o... Ver más
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All good. Longstanding customer but never ordered directly before, usually paid extortionate NAAFI fees for the pleasure. Bought 3 boxes of RED ON and they're the top job as always. Courier deliv... Ver más
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Great company with great products. I took a box of Contact Coffee battle bags to a fitness competition a few weeks ago and ended up with my team mates queuing at my door every morning for another! Def... Ver más
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Well look this is a mega product in practical terms, also though we looked at the people behind the brews and bags. There is a sincere will to deliver the coffee people love in a way you can acc... Ver más
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The story begins with two serving Royal Marines frustrations of drinking poor freeze dried substandard instant coffee during operations and exercises around the world. Our mantra of “Quick Coffee” drives us to seek ways of brewing the best fresh coffee with minimal equipment and in the shortest amount of time in any environment.
Floor 3 Falcon Point, WS12 2DE, Staffordshire, Reino Unido
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Just received my order of 4 different blend packets packed inside an original surplus ammo tin. For 40 odd quid, exclusive of delivery, the value is absolutely phenomenal.
I just brewed my first mug of Battle Prep using a 12g ratio, and the flavour is sensational. This blend has a brilliant, heavy body that feels premium. It perfectly balances a strong, smoky kick with sweet, complex undertones of liquorice and dark chocolate. It is incredibly robust but drinks incredibly smooth.
Beyond the top-tier coffee, I love knowing my purchase supports our brave Royal Marine Commando veterans on civvie street. Incredible business helping heroes manage PTSD and mental health. Thank you for your service guys.
I will definitely be a returning customer!

Respuesta de Contact Coffee Co
Poor customer service, shame as the coffee is good. Unlikely I'll order again
Thanks for responding, Yes you did deliver but you never told me about being out of stock until I asked where my order was.
That's why I titled my review as I did
my message was in relation to an email from Luke asking why I had't ordered any more. I said I was still drinking my previous order and as you were poor on the comms regarding no stock, I won't be ordering again

Respuesta de Contact Coffee Co
Just what i would expect from a Marine. In his own words, it was "Hoofing"
Cheers guys.
The coffee is spot on too.

Respuesta de Contact Coffee Co
Stop using Yodel and get yourselves a decent courier. Ref your revert, be careful you don't get hundreds of thousands of times too big for your customers. Most customer focused retailers assess customer satisfaction on CPMUs and the best strive for single figures per SKU.

Respuesta de Contact Coffee Co
I don’t think there is anything that needs to change, these 2 got it right keep up the good work

Respuesta de Contact Coffee Co
Great tasting strong coffee what's not to like?!

Respuesta de Contact Coffee Co
Great coffee (Hoofin), and superb service. Love Shots Fired to give me the boost in the morning or afternoon when needed! 👌🏼 I’ll definitely be ordering more ☕️ and supporting veterans with their great businesses!

Respuesta de Contact Coffee Co
Been in the coffee club since it was formed. Great company excellent communication, customer service and customer care.
If you like good coffee that supports real people making a living

Respuesta de Contact Coffee Co
DO NOT BELIEVE THEIR RESPONSE BELOW!
UPDATE: they eventually responded via email and not on any of the chats or socials I posted on. They didnt, offer to send another whilst they dealt with the lost parcel they just left me waiting and basically blamed Yodel. Yodel are terrible - everyone knows this just look at their reviews - but in my experience of customer service which is vast they should have sorted the problem quickly and efficiently whilst dealing with Yodel separately.
I ordered coffee elsewhere and got it next day no problem. Better taste and brand too. I won't name it as that's not fair but it's very nice and very strong... Not hard to find. Check their other reviews & don't deal with this company.
Original review:
Terrible customer service. The coffee I received firsr time was good so I set up a subscription. That never arrived and Yodel lost it (I know they have a terrible track record too so not completely surprised). However all Contact Coffee did was acknowledge it was missing with Yodel. Days go by and no replacement sent and no response to further emails and online chats at all. Shame but I'd avoid this company. Definitely don't order coffee you need within a week and definitely don't subscribe as you'll be destined for disappointment!

Respuesta de Contact Coffee Co
When you need to hit the ground running Red On! from Contact Coffee Co. really hits the spot. Forget your energy drinks these coffee bags pack a real punch.

Respuesta de Contact Coffee Co
Great tasting strong coffee brought the aero press which is class aswell

Respuesta de Contact Coffee Co
Just replenished my supply of Contact Coffee bags and grabbed a French Press to bring back to East Africa for work. My spirits are definitely lifted!As usual, the service was excellent.

Respuesta de Contact Coffee Co
Great veteran company, and customer service. Highly recommend

Respuesta de Contact Coffee Co
Love the products, looking forward to December so I have the excuse to open the advent calendar!

Respuesta de Contact Coffee Co
Recently stocked up on Contact Coffee bags and a French Press to take back to work in East Africa.... That's my morale enhanced!!
Great service as always.

Respuesta de Contact Coffee Co
Absolutely beautiful coffee.
Red On hits like a truck, tastes good and gets you flying.
Thanks Contact for sorting me out, delivery was excellent.
10/10, just earned a new customer 🔥

Respuesta de Contact Coffee Co
Coffee is second to none, customer service is spot on. Yodel are shite!
Your coffee is the only coffee I drink now, battle prep all the way!!

Respuesta de Contact Coffee Co
Started off with the coffee bags and they did not disappoint… quick easy strong and tasty when you want a coffee quick but not a from rubbish instant pot. Will be buying again and checking out more stuff. Not a bad price either.

Respuesta de Contact Coffee Co
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