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Información sobre la empresa

  1. Agencia de alquiler de casas para vacaciones
  2. también en la categoría
  3. Cabaña
  4. Casa de vacaciones

Escrito por la empresa

Founded in 1978, Cornish Holiday Cottages is a small, independent holiday home agency with a big heart, offering a portfolio of high-end holiday homes in the Falmouth and Helford River areas. Read more independent feedback at https://www.feefo.com/en-GB/reviews/cornish-holiday-cottages As a B Corp certified company, open six days a week and always a phone call away for your convenience, we take care of our people, our community and of course, our silent stakeholder, the planet.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

4 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(4)

1 opinión en los últimos 12 meses

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Comprobamos las opiniones

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Valorada con 5 estrellas sobre 5

"Trevilges Cottage is such a truly beautiful cottage"

From the moment we arrived, we felt completely at home. It’s so peaceful and relaxing, surrounded by stunning views and everything was spotless. The hamper gifts were such a thoughtful surprise and meant so much after our 9‑hour journey. Each morning we loved waking up to those incredible views and our quiet moments on the loungers were just perfect. The location couldn’t be better — we had wonderful days exploring Falmouth, the Lizard, Land’s End, Mousehole and Glendurgan Garden. We’ve loved every minute of our stay.

26 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

VERY UNPROFFESSIONABLE

This is a very negative view of this company
we never made it to Creek House Feock because of it
We have 3 emails from them that conflict themselves
in their detail re discounts and length of stay
We asaked for a discount for a single occupancy which was forthcoming but having said twice a week was the minimum stay they offered 5 days gave us a price and then we rang up to pay they asked twice whether we were only a twosome ---on the booking form we said we had two dogs and when the question was asked again is it just for two people we said yes and our two dogs. They said are we gave you the rate price which didnt include the dogs but when i said it was on the booking form they said we quoted you the rate price--it was something like dealing with the HMRC
How is it possible for an apparently successful company to have such disregard for emails sent and changed ---In life I have discovered where there is zero flexibility from someone not admitting their error its time to move on

1 de septiembre de 2025
Opinión espontánea
Logotipo de Cornish Holiday Cottages

Respuesta de Cornish Holiday Cottages

Thank you for your feedback, Frank. We’re sorry your enquiry with us did not meet your expectations.

You contacted us regarding a week-long stay in September/October and requested an under-occupancy discount, which we explained is not offered at this property. You then referred to a 25% last-minute discount that applied to specific summer dates, which we confirmed was still available, however, this offer did not apply to the future dates you were enquiring about.

As a gesture of goodwill, we also offered an alternative five-night stay later in September with a £200 discount, based on the standard tariff. When you advised that you would be bringing two dogs, we explained the additional charge of £30 per dog, as outlined in our terms and conditions on our website.

Throughout our correspondence, we aimed to be transparent, helpful, and consistent with our policies. While we’re sorry we couldn’t offer the discount you were hoping for on your preferred dates, we did our best to provide suitable options.

We’re sorry you chose not to stay with us on this occasion and wish you well with your future holiday plans.

Valorada con 5 estrellas sobre 5

Been using this company for about 3…

Been using this company for about 3 years now a couple of times a year. Lovely properties , well maintained and good customer service.

23 de junio de 2022
Opinión espontánea
Logotipo de Cornish Holiday Cottages

Respuesta de Cornish Holiday Cottages

Thank you so much for your continued support over the past few years. It really means a lot to know you return to us time and again. We’re so pleased you’ve enjoyed the properties and found them well cared for, and that our team has been helpful along the way. We look forward to welcoming you back to Falmouth again soon.

Valorada con 5 estrellas sobre 5

so helpful

This firm has been wonderful - They postponed my holiday for a year due to the first lockdown and then changed the dates again due to my vaccination dates this year. A member of staff rang me last year and was lovely . I cant recommend them highly enough.

27 de febrero de 2021
Opinión espontánea

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