The Cotswold Company - Bath Opiniones 168

TrustScore: 5 sobre 5

4,8

Northgate Street 12, BA1 5AS Bath, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I went into Store, and although the item I had seen online was not available instore as it was being dis countinued, the staff were able to show me a similar range which I was happy with. Yes I apprec... Ver más

Valorada con 5 estrellas sobre 5

The assistant (I think her name was Jules in the Bath store) helped us greatly. She was no pressure, but provided lots of information on the different styles of furniture. We placed an order

La empresa ha respondido

Valorada con 5 estrellas sobre 5

What a wonderful experience we had with Siu-Pai and Simon K. delivering our lovely tables from Cotswold Company. Exceptionally friendly, polite, and good-humoured. Unboxed outside our home to reduce t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Mike and Dan, who delivered all our furniture today were professional and extremely advisable. They took care they didn’t scratch any of our walls and insured we were happy with everything. We had a s... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles para dormitorio
  2. Tienda de muebles
  3. Tienda de mobiliario para salones

Escrito por la empresa

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Escrito por la empresa

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Información de contacto

  • Northgate Street 12, BA1 5AS, Bath, England, Reino Unido

  • 01225 965805

4,8

Excelente

TrustScore: 5 sobre 5

168 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Great delivery

Great delivery, had a text the day before to confirm the 3 hour delivery slot, then on the day had another text to confirm they were on their way. Gary and Jake were very polite and efficient putting our table together, definitely worth the £15. Our new Chester extendable table looks fab!

6 de enero de 2026
Opinión espontánea
Logotipo de The Cotswold Company - Bath

Respuesta de The Cotswold Company - Bath

Good morning Julie,

We're happy to hear that you had a great delivery experience! It's wonderful that you received timely updates and that the assembly was efficient and polite. We appreciate you letting us know you're enjoying your new table!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Unbelievably I ordered and had…

Unbelievably I ordered and had delivered within 10 days over the holiday period. I had Ian and Gary deliver my new sofa. They were so helpful and made the process easy.

30 de diciembre de 2025
Opinión espontánea
Logotipo de The Cotswold Company - Bath

Respuesta de The Cotswold Company - Bath

Good morning Nikki Jones,

We're happy to hear that your order was delivered quickly, even over the holidays. We're so glad our delivery team made the process easy for you. Thanks for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Very pleased with our Chester Dove Grey…

Very pleased with our Chester Dove Grey Open Shoe Storage Bench which was delivered yesterday by the very friendly duo of Earle and Matt D. They arrived exactly on schedule and very efficiently unpacked and positioned the Storage Bench for us. It is a lovely piece of quality furniture and looks great in our hallway.

5 de enero de 2026
Opinión espontánea
Logotipo de The Cotswold Company - Bath

Respuesta de The Cotswold Company - Bath

Good morning David,

We're happy to hear that you are pleased with the Chester Dove Grey Open Shoe Storage Bench. We're so glad the delivery went smoothly and that you found it a lovely piece of quality furniture. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Fabulous sofa

We had our sofa delivered today from the Cotswold Company. The sofa is gorgeous and looks so nice in my sitting room. The shop staff were very helpful when I was choosing the sofa in the shop. The delivery was on time, smooth and efficient.
Thank you to the delivery guys Earle and Matt.D - they even gave us a gift of fudge!

5 de enero de 2026
Opinión espontánea
Logotipo de The Cotswold Company - Bath

Respuesta de The Cotswold Company - Bath

Good morning Claire Norris,

We're happy to hear that you love your new sofa and that it looks lovely in your home! It's great to know that our shop staff were helpful and the delivery was smooth. We appreciate your kind words regarding the delivery team.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Sideboard Delivery

Earle + Matt D delivered our lovely new sideboard today. Very professional and welcoming over the phone before the delivery, they brought it into our kitchen quickly and positioned it to our liking. Great experience

5 de enero de 2026
Opinión espontánea
Logotipo de The Cotswold Company - Bath

Respuesta de The Cotswold Company - Bath

Good morning Josh B,

We're happy to hear about the professional delivery of your new sideboard! It's great that the team was welcoming and positioned it to your liking. We appreciate your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

My new-build house looks amazing…

My new-build house looks amazing thanks to Cotswold.
The looks are important but so is the quality; I would not liked to have bought flimsy furniture that needs replacing before the two-year house warranty had expired.
My aged mother has not had an easy life. For the few short years she has remaining she will be enjoying some very comfortable surroundings.
Many thanks.

26 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Delivery men were excellent on both…

Delivery men were excellent on both occasions.
(Rob & Charlie, Ian & Gary) can’t remember first job number but second was 6346533.
Would highly recommend this company.
Quality of furniture is superb, purchasing process easy, communication throughout very good and as previously mentioned delivery excellent.

16 de diciembre de 2025
Opinión espontánea
Logotipo de The Cotswold Company - Bath

Respuesta de The Cotswold Company - Bath

Good afternoon John Evans,

We're happy to hear the delivery service was excellent. It's great to know that the furniture quality, purchasing process, and communication met your expectations. We appreciate your recommendation and are glad you had a positive experience.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Ian and Gary were the perfect delivery…

Ian and Gary were the perfect delivery duo. Polite, friendly and efficient. Thanks!

12 de diciembre de 2025
Opinión espontánea
Logotipo de The Cotswold Company - Bath

Respuesta de The Cotswold Company - Bath

Good afternoon DE,

We're happy to hear that your delivery experience was so positive! We appreciate you taking the time to leave us this kind feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Very pleased with our dressing table purchase

Arrived as promised with good communications. Gary and IanP removed and disposed of all packaging and carried the dressing table to upstairs.

10 de diciembre de 2025
Opinión espontánea
Logotipo de The Cotswold Company - Bath

Respuesta de The Cotswold Company - Bath

Good afternoon Paul Hutton,

We're happy to hear that the delivery and setup met your expectations. It's great that our team ensured a smooth experience by removing all packaging and placing the dressing table upstairs. Thanks for your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Lovely shop and lovely staff

Lovely shop and lovely staff. I bought some candle holders and a boucle cushion, and was very happy to receive a surprise gift for spending over £50! 😀

6 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 stars for customer service

Lovely clean displays & room sets to wander around but the main reason for 5 stars is the customer service I received. So helpful & accommodating. Through this great service I shall definitely return in the new year to buy the other items I had my eye on.

4 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional Customer Service

Cannot fault the two delivery drivers, friendly, efficient and respectful.
Unfortunately the goods were damaged in transit, which they pointed out. They carefully explained my options and told me I’d receive a call from the company in due course.
Having myself worked in customer service I recognised that they turned a negative scenario into a positive one which only impressed me even more with the company.
Gary and Jake are a credit to the Cotswold Company, as was the lovely young lady who served me in their Bath store on Monday morning 24Nov2025.

3 de diciembre de 2025
Opinión espontánea
Logotipo de The Cotswold Company - Bath

Respuesta de The Cotswold Company - Bath

Good morning Keith Nield,

We appreciate your positive feedback regarding the delivery team's professionalism and efficiency. We're glad they handled the situation well, despite the damage to your goods. We also appreciate your kind words about the service you received in our store. Thank you for sharing your experience.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Beautiful sofa

Beautiful sofa. The delivery team, Gary and Jake, were incredibly professional, efficient, and respectful. You pay a premium and get a premium service.

3 de diciembre de 2025
Opinión espontánea
Logotipo de The Cotswold Company - Bath

Respuesta de The Cotswold Company - Bath

Good morning Sam,

We're happy to hear that you find the sofa beautiful. We appreciate your positive feedback regarding the professionalism, efficiency, and respectfulness of our delivery team.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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