All went well, the “up to 40%” discount equated to £200 over an extending dining table, a grande dresser and 4 upholstered dining chairs so somewhat disappointing. Then we agreed a delivery date of... Ver más
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Localización
Cambiar localizaciónParade 35-37, CV32 4BL Royal Leamington Spa, England, GB
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Consulta las opiniones de los clientes
I was given a delivery date and a three hour slot during which the item would arrive. On the day itself a specific time was given and the van arrived on time. Ryan and Chris were polite, friendly and... Ver más
La empresa ha respondido
We were welcomed to the store, given time to look around and when we indicated that we had some questions Paul(Foxall) was really helpful. He had plenty of time for me, answered questions, made sugge... Ver más
La empresa ha respondido
We sales guy (Paul) recognised us from previous purchases and visits over recent years. Very helpful and informative. Good advice on (not) paying extras to have the unit built up for us as it wa... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Escrito por la empresa
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Información de contacto
Parade 35-37, CV32 4BL, Royal Leamington Spa, England, Reino Unido
- 01926 956540
4,7
Excelente
110 opiniones
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Absolutely amazing !!
Absolutely amazing !!! Spoke to a lovely man via mic cam .. made me feel so reassured as I am rubbish at ordering on the internet being oap !!! lol .. sorted it all out with lovely kindness x
14 de octubre de 2025
Opinión espontánea
Good Quality Product & Excellent Service
The service in the Leamington store was very friendly and helpful. We ordered two oak style bedside cabinets, which were very reasonably priced. Advised that the lead time was up to 5 weeks, but goods were delivered in just 2 weeks.
Very happy with the quality and condition of the units, and the delivery (via APC, again the driver was very polite and helpful), was prompt within the allotted timeframe, with excellent communication throughout.
Would definitely recommend.
3 de octubre de 2025
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Chester Classic cream dining table
We are extremely disappointed with Cotswold Company. We bought a dinner table expecting quality and durability, but instead we got a product that has not held up to normal household use. When we reported the damage, they sent out a restoration team, only to come back with a report blaming us for “moisture damage” and “improper care.”
This is completely unacceptable. We take very good care of our furniture — and for a company that claims to sell “quality” products, hiding behind excuses and refusing to take responsibility shows exactly the opposite. Instead of standing by their product, they brushed us off and told us to read their “care guides.”
A company that sells expensive furniture should have much higher standards for both their products and their customer service. Unfortunately, Cotswold Company has failed on both counts. Poor quality, poor service, and zero accountability. I would strongly advise others to think twice before buying from them.
1 de octubre de 2024
Opinión espontánea
Respuesta de The Cotswold Company - Leamington Spa
Good morning Sevtap Dallaway,
Thank you for taking the time to share your feedback. I am very sorry to hear of your disappointment and the frustration this situation has caused. I truly appreciate how inconvenient this must have been for you.
Following your report of the issue with your Dining Table, we arranged for an independent third-party restoration company to carry out a full inspection. Their findings confirmed that the concerns raised were the result of wear and tear, rather than a manufacturing defect. Unfortunately, this type of damage does not fall within the scope of our 15-year guarantee, which is why we are unable to offer further support on this occasion.
I completely understand that this is not the outcome you were hoping for, and I am sorry we could not provide a resolution that met your expectations. Please be assured that we value your feedback, and it has been noted and shared with our wider team.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
I called in to buy a rug
I called in to buy a rug, the lady who served me said she would get the samples.. she checked the stock and ordered it for me.
She said she would waiver the delivery charge as I couldn’t collect it from the store so we was very happy with the service received.
28 de septiembre de 2025
Opinión espontánea
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