Ordered a bed and some bedside tables, and was impressed by the quality and the service. Shop staff were friendly, the quality of the items is good and where assembly was needed it was straightforward... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Good quality furniture and sofas. Delivery men arrived in time slot advised and have been very helpful in moving furniture to put in the items purchased and taking away any packaging with them.
After visiting the store a couple of weeks ago we decided to return an order instore rather on the online because the staff was so helpful. They were really knowledgeable and talked us through the wh... Ver más
La empresa ha respondido
The products and delivery were very good. Unfortunately we discovered two chairs with serious cracks on the inside of the feet (not immediately apparent). On the plus side they were replaced fairly... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Escrito por la empresa
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Información de contacto
Sheep Street, GL54 1HQ, Stow-on-the-Wold, England, Reino Unido
- 01451 828 185
4,8
Excelente
312 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
My furniture was delivered today by…
My furniture was delivered today by Bobby and Mavino — they did an excellent job! Both were professional, polite, and efficient with the delivery and assembly. Everything was handled with care and set up perfectly. Great service!
15 de octubre de 2025
Opinión espontánea
Respuesta de The Cotswold Company - Stow-on-the-Wold
Good morning Vincent,
We're happy to hear the delivery and assembly were excellent! It's great that the team was professional, polite, and efficient, handling everything with care. Thank you for your positive feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great experience with amazing team and items.
Such a pleasant, friendly, helpful experience, so much patience with our different ideas and choices.
17 de diciembre de 2025
Opinión espontánea
We had our settee delivered today by…
We had our settee delivered today by Earl & Matt D
They were very polite and helpful
Smashing guys, hope they come back for our wardrobe delivery in January
16 de diciembre de 2025
Opinión espontánea
Respuesta de The Cotswold Company - Stow-on-the-Wold
Good afternoon Peter Fiore,
We're happy to hear that the delivery team was helpful and polite! We appreciate your positive feedback and hope you have a great experience with your new settee.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great service friendly staff
We ordered a corner TV stand at the stow store from the moment we met Majbritt we felt comfortable the service we were getting was genuine. She took time to steer us through product and options before we made our choice. Delivery was confirmed on the day and as promised an email confirming the the dates received. Today we took delivery of the product delivered by two very helpful and pleasant gentleman Abel and Fred. The delivery time was as promised according to an email 30 minutes prior. Great customer service from a friendly a genuine company.
16 de diciembre de 2025
Opinión espontánea
Respuesta de The Cotswold Company - Stow-on-the-Wold
Good afternoon D Davies,
We're happy to hear that you felt comfortable with the service you received while choosing your corner TV stand. It's great to know that the delivery was smooth and the team was helpful. We appreciate your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Bedroom furniture and cushions
The lovely lady in the shop who took our order for bedroom furniture and purchase of cushions. Went the extra mile to ensure we paid the same price for all the cushions.
We were kept informed for delivery date of furniture and were contacted an hour prior to delivery by Ian and Gary. These guys delivered the furniture, carried it with great care to the room and unpacked and cleared away wrappings. Excellent service. Thank you.
11 de diciembre de 2025
Opinión espontánea
Respuesta de The Cotswold Company - Stow-on-the-Wold
Good afternoon P P,
We're happy to hear about the excellent service you received in our store and during your furniture delivery. It's wonderful that our team went the extra mile for you. We appreciate your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Earle and Mavino delivered our order…
Earle and Mavino delivered our order. They were very helpful and assembly was very smooth. Delighted with my new bookcase.
12 de diciembre de 2025
Opinión espontánea
Respuesta de The Cotswold Company - Stow-on-the-Wold
Good afternoon Julian L,
We're happy to hear that the delivery and assembly went smoothly! It's great to know you're delighted with your new bookcase. Thank you for your positive feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Poor delivery service
Poor delivery service.
Despite paying an extra £5.00 for delivery on Tuesday, 9.12.25, the chair - order no 6431648 - it has still not arrived despite promises for delivery today, Friday 12.12.25.
12 de diciembre de 2025
Opinión espontánea
Respuesta de The Cotswold Company - Stow-on-the-Wold
Updated 5/1/26
Good afternoon Jane Brandist,
We always aim for a smooth experience, and we’re sorry that wasn’t the case at first. We're grateful for the chance to make things right.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
*********************************
Good afternoon Jane Brandist,
Thank you for your feedback. I am very sorry to hear about the delay with your chair. I shall be looking into this further and will provide you with an update on how we can best support you.
Thank you for your patience while we resolve this.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great customer service
After a long wait my new larder cupboard eventually arrived. But it was damaged. I was allowed to keep it until a replacement was delivered in perfect condition the following week thank you
4 de diciembre de 2025
Earle/Mavino
Excellent delivery service and always with a smile. Both so helpful on a very rainy day. Thank you.
9 de diciembre de 2025
Opinión espontánea
Delivery of sofa
Delivery by Earle and Mavino was helpful, efficient and punctual. They were very friendly.
8 de diciembre de 2025
Opinión espontánea
Respuesta de The Cotswold Company - Stow-on-the-Wold
Good morning Shane Chichester,
We're happy to hear that our delivery team provided helpful, efficient, and friendly service and that you appreciated their punctuality. Thank you for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great furniture sold by really helpful…
Great furniture sold by really helpful knowledgeable staff
6 de diciembre de 2025
Opinión espontánea
Chester Charcoal
Nice items all arrived on time, very well packed and in expected condition when unboxed. Gary + Jake were friendly, helpful and considerate during the delivery. Good items, good service - what’s not to like!
5 de diciembre de 2025
Opinión espontánea
Respuesta de The Cotswold Company - Stow-on-the-Wold
Good morning Keith Driver,
We're happy the items arrived on time, well-packed, and in good condition. We appreciate you mentioning the team's friendly, helpful, and considerate service during delivery. Thanks for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Tale of the corner cupboard
The item we wanted was not available to view and the team telephone/technical support was very good to ensure the product would be suitable.
Notice regarding the delivery was excellent and the delivery drivers, Earle and John from CHD, took considerable care with carrying the product indoors, unwrapping it and getting it properly placed. They were good ambassadors for the company.
5 de diciembre de 2025
Opinión espontánea
There was a warm welcome and the staff…
There was a warm welcome and the staff were very helpful answering questions.
1 de diciembre de 2025
Opinión espontánea
Customer Service
The service throughout from initial help with our order provided by Jan at the Stow branch to delivery and installation of our bedroom furniture by Gary and Jake has been excellent.
2 de diciembre de 2025
Opinión espontánea
Respuesta de The Cotswold Company - Stow-on-the-Wold
Good morning J Berry,
We're happy to hear that you received excellent service, from help with your order to the delivery and installation of your bedroom furniture. We appreciate your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great Service
Our sofa was delivered yesterday and really pleased with the service from Gary and Ian plus love the sofa !
1 de diciembre de 2025
Opinión espontánea
Respuesta de The Cotswold Company - Stow-on-the-Wold
Good morning Alistair Adams,
We're happy you are pleased with your new sofa! It's great to hear that you received wonderful service from our delivery team. Thank you for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent delivery service
Excellent delivery service from Ian and Matt on Friday 30th September. We were kept fully informed of the expected delivery time and they arrived within 5 minutes of the estimated time. Both Ian and Matt were very respectful of the fact that we had just had a new carpet fitted and delivered the furniture to the room required, furniture was unpacked, placed where required and all packaging taken away. Very pleased with the service and highly recommend. Order Number 638991.
28 de noviembre de 2025
Opinión espontánea
Respuesta de The Cotswold Company - Stow-on-the-Wold
Good morning Rebecca Florey,
We're happy to hear that you were pleased with the delivery service for order 638991. It's great to know that the team kept you informed and was respectful of your new carpet. We appreciate your recommendation and are glad the furniture placement and packaging removal met your expectations.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The collection company were amateurs
21 de noviembre de 2025
Respuesta de The Cotswold Company - Stow-on-the-Wold
Good morning Nigel,
Thank you for sharing your feedback.
I can see that our Logistics Team have already been in touch regarding this matter.
I’m sorry to hear the collection experience did not meet expectations, and we appreciate you bringing this to our attention.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great products.
Great products.
Informed pleasant staff at Stow on the Wold store. Pleasure to deal with.
Drivers, Morgan & Tyrell. Excellent, on time, polite, helpful and took care unpacking thr furniture and ensuring I was happy .
21 de noviembre de 2025
Opinión espontánea
Respuesta de The Cotswold Company - Stow-on-the-Wold
Good morning Arlene,
We're happy to hear that you had a positive experience with our products and staff at the Stow on the Wold store. It's great to know our delivery team was helpful and ensured your satisfaction. Thank you for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.