Cottman of Columbia Opiniones 

195
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Cottman vehicle service center were very detailed in checking my Jeep for preventive issues. I was well pleased with the service and discounts applied to my vehicle. I will use them again without he... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I took my truck in for a diagnostic test because the transmission was Slipping in 2nd and 3rd gear. I paid 100 bucks and got it back to find out what’s wrong with it and they told me the transmission... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I purchased a groupon for a transmission flush. When I arrived for my 10a appointment, I was informed that they were running behind. Luckily, I scheduled the service right before a trip out of town... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've been coming to Cottman for about a year now, whether it's an oil change, full vehicle inspection (free!), or some difficult mechanical work. They may seem to be a bit more expensive than your cha... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de reparación de automóviles
  2. Tienda de accesorios para automóviles

Información proporcionada por diversas fuentes externas

Visit your local Cottman Transmission and Total Auto Care Center in Columbia SC for all your Transmission Repair and Auto Repair needs. For quality service and a great experience, the Cottman Man is still the Man for everything Auto Repair related. Call today to learn more about our TransCheck 21 Plus Inspection, and please check out our Auto Repair and Transmission Repair coupons to use with your next service. Ask your neighborhood Cottman Man any questions regarding your vehicle and schedule your next appointment today.


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4,7

Excelente

TrustScore: 4.5 sobre 5

195 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(195)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very professional- excellent…

Very professional- excellent communication and follow up. Very thorough and timely communication. Fair and honest pricing. Great follow up to make sure all went well.

29 de mayo de 2019
Opinión espontánea
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Respuesta de Cottman of Columbia

Erin, thank you so much for the great review. We appreciate you and your business.

Warm regards,
Liz Foy

Valorada con 5 estrellas sobre 5

Best place in town!

These guys are amazing! They have done amazing work on my 2013 avenger and my 1998 firebird! I fully trust these guys and their pricing is really fair! I look forward to future repairs on both my cars with them! I highly recommend these guys to any and everyone!

21 de abril de 2019
Opinión espontánea
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Respuesta de Cottman of Columbia

Matthew, thank you sooo much. You are AMAZING also. We really appreciate your business and support.

Warm regards,
Liz Foy

Valorada con 1 estrellas sobre 5

I have never had such a bad experience…

I have never had such a bad experience in my life!!! Some of the rudist people i have encountered in a while. I wouldn't refer anyone here off of poor customer service alone.
Not only was i being over charged for lack of work there of and i was willing to pay something just not a full fee for practically nothing, i was put out of your establishment and had to wait outside very unprofessional you all got very personal. I was still going to use your service for other repairs but that will never happen. I hope that you provide your employees with the customer service training that they strongly need! BOTTOM LINE the lady was very rude and Unprofessional. I was told to get out and make sure i remove my vehicle or you all would have it towed.As far as the kid from autozone i got more information from than i did your 20 year tech. Have blessed day cottman of Columbia

28 de marzo de 2019
Opinión espontánea
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Respuesta de Cottman of Columbia

Mr. Sims, I am very sorry that you felt you were not given good customer service. We do pride ourselves in the best customer service we can give to our customers. We tried to explain to you what our diagnostic fees were for, what we did and why we charge the diagnostic fee if you DO NOT get the repairs done with us. It is impossible to tell you what faulted and what damage was caused on the inside of your transmission due to it being in an enclosed case. All of our customers are important to us and we came to the conclusion that you were just not going to be satisfied with our reasoning for our diagnostic fee. We did not charge you the diagnostic fee even though we used our equipment, time and knowledge to look at your vehicle. We do not over charge and we always try to work with customers on cost but we cannot work for free. Comparing a 30 year experienced veteran installing a scan tool and reading codes and data (Which we DID perform) to a kid installing a code reader at Autozone is not the SAME! Any legitimate shop will charge the same for any diagnostic on your vehicle whether it takes 10 mins to decipher or 1 hour. It is a flat fee! We fully disclosed everything we did to your vehicle when you came to pick-up your vehicle (Which was not nothing!). The fee was also discussed with your wife over the phone prior to performing any work. The fee is not negotiable because you feel nothing was done.

Valorada con 5 estrellas sobre 5

Great Experience

Very clear on the procedures and cost. Full transmission rebuild was done in less than a week. Great business, highly recommend.

12 de marzo de 2019
Opinión espontánea
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Respuesta de Cottman of Columbia

Thanks Burrell for your kind words. We appreciate you choosing us for your automotive needs. Please let us know if there is any future automotive needs we can help you with.

Valorada con 5 estrellas sobre 5

Service was outstanding

Service was outstanding. Follow up has been good. Currently we are on the road, the engine has started the shifting/rev activity again. Right now because we are so far away from Columbia (Harrisonburg VA) we stopped at the local AAMCO who seems to have further identified another issue. Probably not foreseen by the Cottman group. The team in Columbia did their best
to get us in a service center near by, however we were still an hour and a half away from the one Cottman reserved when the check engine light came on again.

12 de marzo de 2019
Opinión espontánea
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Respuesta de Cottman of Columbia

Scott, thank you so much for the great review. We know how important your vehicle is to you and your passengers and we want you back on the road safely. We appreciate your business and your love for our dogs.
Warm regards,
Liz Foy

Valorada con 5 estrellas sobre 5

Rebuilt Ford Transit transmission

Did what was promised on time and at the price agreed upon. Everything is working great. Thanks.

8 de marzo de 2019
Opinión espontánea
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Respuesta de Cottman of Columbia

Thank you, we appreciate the kind words. We work very hard to make each and every customer comfortable with what we are doing and why we are doing it.

Valorada con 5 estrellas sobre 5

When our '07 Toyota Sequoia started…

When our '07 Toyota Sequoia started having transmission troubles, we brought it to Cottmans, because of the excellent reviews. Problems were assessed and solved in a timely manner. I checked around for comparison prices on the work needed to be done, and theirs was fair. More importantly the staff, Daniel imparticularly, was very informative and did not make us feel like we were being ripped off. The next time we have transmission troubles, Cottman's will get the call!

26 de febrero de 2019
Opinión espontánea
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Respuesta de Cottman of Columbia

Thanks Mike for the kind review:o) It was our pleasure to be able to service your Sequoia and get you and your family back on the road safely.

Warm regards,
Liz Foy

Valorada con 5 estrellas sobre 5

Good overall experience

Very knowledgeable and took the time to provide an in-depth explanation.

26 de febrero de 2019
Opinión espontánea
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Respuesta de Cottman of Columbia

Mark, we appreciate your review. We love to hear that we are doing a good job. It assures us we are doing things right. Please let us know if we can help you in the future with you vehicle.

Warm regards,
Liz Foy

Valorada con 5 estrellas sobre 5

Thank you so much for your service

Thank you so much for your service. Great job.

19 de febrero de 2019
Opinión espontánea
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Respuesta de Cottman of Columbia

Thanks Mary, we appreciate you choosing us for your automotive needs. We thank you for your business.

Warm regards,
Liz Foy

Valorada con 5 estrellas sobre 5

We love our service at Cottman!

13 de febrero de 2019
Opinión espontánea
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Respuesta de Cottman of Columbia

Windy, we are so happy to have you as customers. We appreciate your business and are here for you in the future for all of your automotive needs.

Warm regards,
Liz and Tony Foy

Valorada con 4 estrellas sobre 5

I took my truck in for a diagnostic…

I took my truck in for a diagnostic test because the transmission was Slipping in 2nd and 3rd gear. I paid 100 bucks and got it back to find out what’s wrong with it and they told me the transmission was shot. They needed to take the transmission out for a complete diagnostic To tell me what exactly was wrong with it which would be a additional $500 I declined on the offer. But they were friendly and gave me Price ranges on how I should build my trans for the every day work I do with my truck.

12 de febrero de 2019
Opinión espontánea
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Respuesta de Cottman of Columbia

David, thank you so much for the nice review. Thank you so much for your business and if you need any future help with your automotive needs we are here for you.

Warm regards,
Liz and Tony Foy

Valorada con 5 estrellas sobre 5

Great place to bring your car

Great people, great customer service. Fast service. Friendly, kept me updated on all what's going on with your Vehicle. Was out and back on the road within an hour or so. Will definitely be back for my auto care for my 2010 Ford Mustang

5 de febrero de 2019
Opinión espontánea
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Respuesta de Cottman of Columbia

Aaron, we appreciate your business and thank you for letting us know how we are doing. Please let us know if you need anything further with your vehicle.

Valorada con 4 estrellas sobre 5

Nice staff very helpful and fix my car…

Nice staff very helpful and fix my car fast get prices

15 de enero de 2019
Opinión espontánea
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Respuesta de Cottman of Columbia

Thank you Regina, we are so happy to help you get your vehicle back on the road safely and at a fair price.

Warm regards,
Liz Foy

Valorada con 5 estrellas sobre 5

Very helpful and friendly

Very helpful and friendly, they do a great job keeping me informed on my options!

15 de enero de 2019
Opinión espontánea
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Respuesta de Cottman of Columbia

Rich, thank you so much for the kind review. We appreciate you and your business.

Warm regards,
Liz Foy

Valorada con 5 estrellas sobre 5

The guys over at Cottman took good care…

The guys over at Cottman took good care of my car & I. Very informative and knowledgeable on a variety of models & cars. Hopefully my car never has to see a shop again..... lol. However, If it does, I know who to take it to.

21 de diciembre de 2018
Opinión espontánea
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Respuesta de Cottman of Columbia

Jevante, we are very happy we got you and your VW back on the road. We also hope that your vehicle does not need to see a shop again for anything major. Keep in mind we also do maintenance so give us a call when you are in need. We appreciate your business.

Warm regards,
Liz Foy

Valorada con 5 estrellas sobre 5

Was very satisfied with the staff they…

Was very satisfied with the staff they went the extra mile in making sure my vehicle was working properly when I left there facility great job guys

18 de diciembre de 2018
Opinión espontánea
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Respuesta de Cottman of Columbia

Jonathan, we appreciate your kind words. We want to make sure that you have a safe and working vehicle when you leave us. Thank you for your business.

Warm regards,
Liz Foy

Valorada con 5 estrellas sobre 5

Very Personable and Professional

Very positive experience. The guys at cottman are knowledgeable, friendly and professional and they stand behind their work. I highly recommend them.

11 de diciembre de 2018
Opinión espontánea
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Respuesta de Cottman of Columbia

Darise, thank you so much for the kind review and for your business. Please let us know if we can help you with any automobile needs in the future.

Warm regards,
Liz Foy

Valorada con 5 estrellas sobre 5

Tony

Tony, Daniel and James were a pleasure to do business with. Very professional from start to finish. They gave me a detailed diagnostic so I could choose how to proceed on my repairs. I was grateful they took the time to inform me because I travel 100 miles every other day. Will be back, thanks

11 de diciembre de 2018
Opinión espontánea
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Respuesta de Cottman of Columbia

Shaun, it was a pleasure doing business with you too. Our customers are very important to us and we strive to give them the best customer service we can give. Please let us know if we can help you with any future automotive needs.

Warm regards,
Liz Foy

Valorada con 5 estrellas sobre 5

Long Distance Excellence!!

Long Distance Excellence!! We were traveling to Kentucky in June 2018 and our transmission blew out about 40 miles from Cottman. We found them on the internet and our tow driver took the vehicle straight there. They had already closed, but we had been talking with them on the phone before we got there. We dropped the car off, left the keys in their drop box and headed on to Kentucky. The next day, we got a call on what they would do and when we could get the car back. Everything went so smoothly...would HIGHLY recommend using Cottman of Columbia!!

11 de diciembre de 2018
Opinión espontánea
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Respuesta de Cottman of Columbia

Scott, thank you so much for the kind words. Having car trouble while you are away from home is tough to begin with. We are so glad we were able to help you and hopefully make things a little less stressful for you. Thank you so much for your business.

Warm regards,
Liz Foy

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