Crafter's Companion Opiniones 

Beware....my item came, ZERO customer service since their is no answer and you are told mailbox is full and they do not reply on email STAY AWAY

Still waiting on a 400.00 order request for 2 macHines from 6 weeks ago. No response from website customer service request, and phone customer service says mailbox full so you cannot leave messages or talk to anyone. Tried to stop payment but it was already processed so submitted a request for refund but it has to go back to crafterscompanion so I don’t know if I’ll ever get the machines or refund.
I finally got part of my order but a basic piece is missing so one of the machines is unusable.

I purchased a gemini machine just over three weeks ago. I had only used it a few times and the plates and magnetic sheet began marking and warping. It looks like I have been using it for years. I have gone back to my old trusty manual machine as I need to cut out lots of items for Christmas crafts. I cannot tell you how very, very disappointed I am with the Gemini. I will only be using it for intricate designs now even though I am not sure how good they will be. A lot of money spent for only a few weeks use. I would not recommend this machine to anyone.

Unfortunately I can not recommend this company whatsoever. After placing a large expensive order 11 days ago i have still not had any confirmation of dispatch, even their website doesn't show what status my order is at - this is despite selecting the express tracked shipping option. I contacted customer services by phone and found the advisor to be nothing short of rude, stating 'if your not happy I will cancel the order'. They claimed they are dispatching with 7-10 days with the delay due to their birthday event, however my partner ordered stuff way before the birthday event and again dispatch and delivery took ages. I fail to understand how any company can take this long to pack and send an order! Every other company manages to ship orders with minimal delay, even within the pandemic, but Crafters Companion seem to take forever before they even put stuff in a box!! Shocking. They are quick enough to charge my credit card with a nearly £200 purchase, yet don't bother to send stuff! It's a real shame they can't get their logistics in order, and even more of a shame that their customer care is non existent. I love crafting, and would have spent a lot of money with this company, however i very much doubt i will ever order from this company again. I would rather pay more and have a quicker delivery than use crafter companion again. Therefore beware.. if you want your stuff within a reasonable time frame then avoid this company like the plague!

Ive been trying to contact crafters companion since the covid outbreak without success, i dont do facebook twitter. I only want to email them but no address. Just before lockdown i purchased their large gullotine which wasnt cheap at £39.99. For about a month it cut lovely but then whenever i cut paper it would either crease the paper or partly cut it then feather the rest. When we re opened from lockdown i returned it to my local craft store PDA. They exchanged it for another, we then went into lockdown again and again a few months later it started doing this again grrrr. I could understand if i did alot of crafting but i can go months without even using it and whats the point if it wont even cut standard paper. Cant even complain as i cant get in touch with crafters companion customer services. And the craftshop said that there isnt anything they can do as its now over a year old and they havent had any reps in to deal with it, what a waste of money

My students bought me a Gemini junior for Christmas last year. I read all the directions prior to using it. I even brought a friend over who has one to make sure that I was using it correctly. Well, the plates were terrible. Even though I turned them as directed, they became so bent that I could not get anything to cut. Now I cannot even get them into the machine. I contacted Gemini and they have never responded to my inquiry. SAVE your money!! I would never buy from them again. My old Big Shot works better that Gemini.

All the reviews of the Gemini Junior that mention the warping of the plates, magnetic sheet and plastic shims are unfortunately true.

I bought the Rose Gold Gemini Junior as a Birthday treat. I have had to stop using it as I cannot afford to keep replacing the plates, plastic shims and magnetic sheets every 2 weeks.

It literally ate the magnetic sheet. I have only had it a month and have had to replace the magnetic sheet and the plastic shim (which was warped beyond belief), I have had to replace the clear cutting plates twice already. They bow after 2-3 uses and one actually cracked whilst going through the machine.

Luckily I still have my Cut n Boss, still going strong after 6 years and the cutting plates,shims and magnetic sheets last forever on the Cut n Boss.

The plates in this machine kept breaking sent it for repair but same thing happened it was replaced with a new one but again plates keep breaking I have broke 10 plates with this machine and do not use it now I definitely would not recommend it.

My order arrived missing items. After I've sent multiple emails and Facebook messages to both their USA and UK customer service addresses, as well as messaged Facebook, and asked for assistance on their live chat during their sales shows, no one has replied, and the issue has not been addressed or resolved. At this point, they have committed theft by taking my payment and not providing the items I've purchased. Crafter's Companion has shown themselves to be a dishonest company and I've yet to see proof that they even provide customer service at all.

I'm giving the Gemini machine three stars because I don't have another to compare it to. Yet. I don't like it much. Never cuts cleanly, I'm always using micro scissors to get the small pieces. It works okay with less detailed dies. Of course, they sell extremely detailed dies, and I have many. Run them thru the Gemini four or five times just to have a chance of getting most of the waste cut. Maybe the machine was damaged in shipping. I can't afford to return it. Right now, very dissatisfied customer, and the person who commented on their poor communication was right on. And why can't we review products right on the website, like Amazon does. Are they afraid of what we might have to say?

Waited almost 5 weeks for a die set and they sent the wrong one notified the company twice and they have not responded, very disappointing

Contacted this company regarding my cutting plates for the gemini. It SNAPPED in half when die cutting and flew out the back of the machine in pieces! When I contacted them, they stated they were aware of "manufacturing issue" where a batch of plates were made to an unsatisfactory standard! They sent me new plates the very next day which I was surprised, but pleased at.

Now I have come to use their foil press and today my heating plate snapped down one edge. NOTHING this company makes is fit for purpose. The foilpress doesn't work either, it either over foils, or presses into the materials but doesn't melt the foil adhesive so you end up with and embossed, unfoiled waste of product. I will be switching back to Spellbinders as NOTHING I had from them went wrong, ever!

I ordered the 4 pocket storage for my stamps and got sent dividers instead. I have sent them two emails and have gotten no response. Poor service and not reliable.

Avoid, the last 2 orders have been missing an item. The customer service phone number isn’t on the “contact us” page so I had to email them twice. They did sent me the missing item from one order, still waiting on the 2nd.

They are replacing some of the dies in their sets with “templates” these are flimsy plastic shapes you have to hand cut out. Really lousy as it’s not clear how many dies vs templates are in the packet. You can easily think it’s a whole set of metal dies. Why would you want to hand cut shapes anyway. If I buy a die set I want dies.

Save your money and do not buy from this website. I am still waiting on 4 markers that should of arrived 4 days ago and now my art project is delayed. I have emailed twice and no response. I am very unsatisfied with this company and their approach to handling my situation or should I say not responding at all is very unprofessional.

The worst cutting machine I have ever had, the quality of the plates is disgusting, I'm scared everytime i put the plate stacks through the machine in case it snaps, I rotate the the clear plate each time but it hasn't made any difference, and it's getting harder to push them through the machine because it is so bowed. I would not recommend buying this machine, it's nothing like they show you on their demos, the first time I used the rubber mat it split in several places, they did replace it though, but tried to say I had used the wrong stack which I hadn't. My advice is save your money from buying this and go for something else.

I have had so much trouble since brexit ordering items from the UK, with either ridiculous delivery times or added VAT. One week ago I ordered 4 die sets from the crafters companion EU site, all Gemini dies as I love the quality. Dies were dispatched swiftly, no hassle with vat and they arrived safely and well packaged today. I am very happy with the service I've received and got 20% off for my first order which was a bonus.

These are just the nicest people to deal with. Their delivery is the quickest anywhere and any problems are sorted instantly and without question. It will remain a pleasure to purchase long into the future I hope.

My Gemini machine took over 2 weeks to arrive. After 6 weeks very light use, one of the plates cracked right through. I was using the correct ‘sandwich’ at the time. Two weeks after emailing Crafters Companion to request a replacement plate, I have received nothing more than an automated acknowledgement. The plates are awful - they buckle so badly ( however much you ‘flip and rotate’) that it is impossible to arrange dies flat for accurate cutting. The product is poor with in-built flaws, the customer service is, apparently, non-existent.

My Gemini die-cutter and embossing machine which was out of warranty was fixed including postage for £35. Absolutely superb and fast service. The link between DPD and Crafters Companion is also very efficient.