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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

This was horrible the waitress was rude and unwilling, the environment is unpleasant a leak in the middle of the store not being dealt with. We waited 10 minutes just to be spoken with when it wasn’t... Ver más

Valorada con 5 estrellas sobre 5

We visited Basildon Creams for a birthday treat and had ice creams, waffles, milkshakes, and a latte – everything was absolutely lovely. There was a small miscommunication when ordering, but Rumaysa... Ver más

Valorada con 1 estrellas sobre 5

Reporting to Southwark Council‼️ Peckham dreams Opened my take away order to find what looked like baby cockroaches jumping around in the bottom as well as some dead squashed ones they were ve... Ver más

Valorada con 1 estrellas sobre 5

absolutely shocking! me yes changed reduced options website doesn’t allow full options check out process online is ridiculous requires home address when sitting at a table for no reason websi... Ver más

Información sobre la empresa

  1. Restaurante de postres

Escrito por la empresa

From humble beginnings in Southall, West London, the focus has always been on customer service, a great and simple product offering and only the best quality. This has been our recipe for success. Embodying the fun, colourful and delicious, Creams offers the ultimate wow-factor experience. At the centre lies our unmissable selection of mouth-watering, freshly made desserts, from waffles, crêpes and sundaes, to cakes, sorbets, gelatos and vegan desserts. We even make our own signature Creams gelato with ingredients sourced straight from Italy. Hand-crafted and made in England at our own factory, we believe this helps us bring the finest quality ice cream to our desserts.


Información de contacto

2,3

Malo

TrustScore: 2.5 sobre 5

307 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

Despite waiting nearly an hour for our…

We waited almost an hour for our order, others who arrived later received theirs first. Securing a table took around 20 minutes, and it was dirty. Despite repeated requests, no one cleaned it, forcing us to clear the table ourselves. The overall experience was unpleasant, but the food was good. Their service, cleanliness, and time management were disappointing.

In all of this, despite complaining. They only gave a dismissing ‘sorry’ that I could barely hear.

2 de marzo de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

So disappointed with my visit this…

So disappointed with my visit this afternoon 1st March. Took my granddaughter there as a treat for her visit to us. The crepes were cold and so hard it was difficult to cut. Only wished l had complained there and then. The toilet was disgusting as it was covered in brown stains in the bowl. Obviously never cleaned with disinfectant. Won’t want to go there again. For £30 for two crepes and three soft drinks this is completely unacceptable. They also mentioned savoury meals on the menu. We were told this was not available in the Camberley branch. Why was this not erased in the menu?

1 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don’t listen

Yet again they can’t follow simple instructions, ordered 2 large one regular, and got 2 regular and one large, asked for no cream, all came with cream

25 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

It was horrible me and all my friends…

It was horrible me and all my friends found a fly in our food and didn’t want to give a refund but the fact is that the waffle was barely cooked on the inside and it was £8.95 for just a waffle and a couple of sprinkles of chocolate and two scoops of ice cream that was tiny and one Oreo

15 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Went to slough branch today

Went to slough branch today. Sorry but we as a family were looking forward to it. Unfortunately, was very tasteless. Only nice item was the tortilla chips.

22 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

disgusting language towards costumers…

disgusting language towards costumers made us feel very uncomfortable food quality was bad crepe was soggy did not have any flavour workers were very rude and disrespectful using swear words in front of kids disgraceful behaviour do not recommend coming here !!!

22 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

You have disgraceful service

You have disgraceful service, your employers swear at children. They were rude and inappropriate. It was 2 ladies at the Walsall branch, one called Sarah and the lady she works with. She was completely out of order and extremely unprofessional and I don’t recommend coming here.

22 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing experience

I visited the cafe in Epsom on 20th December around 1pm with my elderly mother. The service by the young male staff member on duty was excellent, he was full of enthusiasm and attended to all of our requests with so much patience and kindness. Thanks once more. The crepes were also delicious!

20 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good service

Impressed by their efficiency during a busy period! I will recommend this place due to the service being outstanding, and the crepes were truly delightful

18 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Daylight robbery

Daylight robbery, I ordered a create your own on deliveroo, every extra cost £1.45 and my order came to £18.20, my girlfriends standard cookie dough and ice-cream was £8:20 and had more cookie dough and ice cream than my entire order with all of the so called extras on top. I was definitely robbed hard of almost £20 and won't be ordering from creams again and wouldn't recommend anyone else orders a home delivery either.

31 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Person at the front was very rude!

Person at the front was very rude!! Continued his conversation with his colleague whilst we waited to place our order in front of him. He wouldn’t even look us in the eye when taking our order. My partner said he had a nut allergy and the guy asked “is cross contamination okay?” obviously not if he has a nut allergy. Had to ask him to clean the scoops and jugs out which should be policy for allergies anyways. Gave me a fanta with no glass so I asked to have one and he gave me the dirtiest glass I’ve ever seen. Overall the people serving us were just straight up rude, wouldn’t recommend coming here at all.

18 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bubble Tea

Ordered Taro and Strawberry bubble teas with Tapioca pearls and the pearls were completely raw, hard, brown rancid balls of crap. The disgusting flavour spread throughout the rest of the drinks. The strawberry tea itself was decent, close to the quality of the usuals I get from bubble tea stores, but was soon ruined by the pearls. The Taro was disgusting, it was like dirty water with a hint of chemical alcohol taste.

8 de septiembre de 2023
Opinión espontánea

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