The service and level of contact from Paul was excellent. Information on sizing etc was most helpful. There was a slight delay on the order being delivered, however we were kept fully upto date and... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Tiles delivered 4 days late. They totally forgot to deliver them. Rude customer service, blaming everyone but themselves. Lied to on the phone about further delivery times meaning my tiler was sitting... Ver más
La empresa ha respondido
We have shopped here a few times and should have written a review a while ago we have always been helped by a lady called Jayme who is fantastic always willing to go the extra mile with perfect ser... Ver más
Thanks for being so helpful. Great service. Also Thankyou for referring us to Derek Townsend who has done a fantastic job tiling our kitchen floor. I wouldn’t hesitate to recommend Derek to any... Ver más
Información sobre la empresa
- Tienda de azulejos y baldosas
- también en la categoría
- Proveedor para baños
- Reformas de baño
- Tienda de suministros de cocina
- Tienda para la reforma del hogar
Escrito por la empresa
Wall And Floor Tiles For Your Bathroom Kitchen Living Areas & Outside.Take Home A Sample Or Have It Sent To You. Our Experienced Staff Are Here To Help.UK Wide Home Delivery.
Información de contacto
28-30 Barrie Road, G52 4PX, Glasgow, Reino Unido
- 0141 882 3245
- seller@crocatile.com
- www.crocatile.com
3,8
Muy bueno
70 opiniones
Invita a los clientes a opinar
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Ha contestado el 50% de las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great tiles
Great tiles, we purchased salerno grey and so happy with them.
26 de julio de 2020
Opinión espontánea
Samples
Requested samples and they came within days.Great service.
28 de junio de 2020
Opinión espontánea
Great customer service and prices.
Didn’t have the tiles we ordered but sourced alternatives at the same price. Delivered really quickly and really helpful.
28 de junio de 2020
Opinión espontánea
Excellent customer service
Order all of my tiles for my bathroom. And the customer service and delivery were spot on. Would defo recommend and use again
26 de junio de 2020
Opinión espontánea
I haven’t received it yet.
14 de enero de 2020
Opinión espontánea
Respuesta de Crocatile
Dear Customer,
We take all of our reviews seriously, but according to our delivery team, they left the sample at the side of your house with a note through the letterbox.
According to our system, all orders have been dispatched or collected, if you have any other problems or questions feel free to get in touch with us on 0141 882 3245.
Regards
Crocatile
Don’t deliver and don’t communicate
No communication. Delivery not made. When I called they said they would call back but never did. Wouldn’t trust them.
25 de octubre de 2019
Opinión espontánea
Respuesta de Crocatile
Dear Customer,
We are sorry that you did not receive the best of service from our company. We did try to call you on a number of occasions before you placed this review - including leaving a voicemail to inform you of the delay to your order being dispatched due to an issue with our couriers.
Your order was subsequently dispatched on Friday several hours after we left you a message. I have also discussed with the staff that in future if there are any delays to update the customers immediately.
We take our reviews seriously and thank you for bringing to our attention this issue which has now been rectified.
If we can help you further in any way please contact our manager who will be happy to sort out any other issues.
Regards
Crocatile
They lost my order
They lost my order - I am now awaiting replacements. Not sure why they would ask for my review before actually delivering anything! They were at least suitably apologetic.
16 de octubre de 2019
Opinión espontánea
Thanks Craig at Crocatile
The service I received from Crocatile was excellent. I had to return three times for advice, not about the tiles, but the tiler who did the job. Craig, who assisted me each time, was knowledgable, professional and extremely helpful. Thank you again.
20 de agosto de 2019
Opinión espontánea
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