Croma Opiniones 330

Initially, a technician came and did some work, but the AC still didn’t function properly. Then, after another complaint, a different technician came and said that the previous work had damaged your PCB. You paid 3,500 rupees to get the PCB repaired. Even after that, the technician said that your AC needed a stabilizer, which you bought for 7,500 rupees. After installing the stabilizer, the problem still persisted, and you were told that there was a gas problem which cost you around 2,000 to 3,000 rupees to fix. Despite spending more than 15,000 rupees in total, the AC still doesn’t cool properly, and you are facing inconvenience. You want to file another complaint. What should you do now? The technician have not given a proper bill also.

I had a very disappointing experience with Croma after purchasing an Aquaguard water purifier.

The product is still under warranty, and I scheduled a technician visit through Croma for filter cleaning. However, the technician demanded ₹520 for the service, even though it should be covered under warranty. When I contacted Croma support, they clearly confirmed that no charges were applicable.

Despite this, the technician refused to perform the service without payment. This shows a serious lack of coordination and accountability between Croma and their service partners.

As a customer, it is frustrating to be stuck between conflicting information and denied rightful service under warranty. I expected better professionalism and transparency from a brand like Croma.

Based on my experience, I would not recommend purchasing products from Croma unless they improve their after-sales service and ensure proper communication with their technicians.

I had an extremely disappointing experience at Croma. The service there is absolutely terrible. The staff does not pay any attention to customers and seems completely uninterested in helping. Instead of being polite or professional, they respond rudely and even argue with customers. This kind of behavior is unacceptable for a retail store. I would not recommend visiting this store at all.

Maine Power Bank mangaya tha online Tata chroma ke taraf se to product working hi nahin tha product diya tha aisa karo Man ke taraf se aise log Kiya jata hai aur support team bhi Koi help nahin karta hai 4 din se bol raha hun ki bhai mera replacement do to kuchh nahin kar raha hai log Koi fayda nahin Hai Tata ke company ke taraf se yah sab product online Manga Kar matlabi nahin Hai FIR

This has been one of the worst customer service experiences I have ever had. Croma staff is careless, unresponsive, and lacks basic professionalism.
Even after repeated follow-ups, there was no proper response or solution. It seems like once the product is sold, they don’t care about the customer at all.
Very disappointing and frustrating experience. Not recommended at all.

Worst Aftersales support , better to purchase from other vendor

I have been a long time customer of Croma and used to buy mobiles, TVs and Ac from them. From 4th April, I have been calling their customer care every single day. Everyday, they inform me that they cannot find my appliance. Everyday I share the details and my address. They raise s complaint number. In a few hours they close the complaint as resolved. Completely bogus setup for service.

Bahot he kharab service h plz don't buy any product from croma aj 5 day h meri complain place kar k technician visiting charges 550 rs bhi liya aur ab tak problem solve he nai huyi

I purchased one 1 ton split AC from Croma in Sinhagad Road, Pune on 26 th March 2026. Though it was promised that it will be installed within 48 hrs of delivery ( delivery date 28 March), it was not done till 07 April.
I called up croma store representative, everytime he assued, thereafter someone called and informed that for installation, the Techintian will contact, thereafter I receive email that " your service request has been cancelled ". On being asked, he said that "you did not receive our call" which is a blatant lie.
It is highly unexpected from a store from Tata gr company.

M. Roy
Nanded City, Pune

Very bad service my experience
6th march 2026 43" croma tv purchase at bharuch croma today 6 th April 2026 1 month but instrolation pending 4/5 time compline but not solution

Worst Service, Don’t Buy Products from Online , I bought a AC, Which was Defective Products not ready to Replace as they say it’s online. It’s already 8 Days still not yet resolved. No after Service Support after Purchase

I have purchased croma water dispensers 3 PC . One water dispensers hot water issue . I complaint call center every day until now visit also service man and didn't get any update issues.

Very Very poor, they raise ticket for installation after a week time and repeated calls, faulty product delivered and replacement done but before replacement they offer gift cards to no replacement and to keep faulty product. Response on call after many many calls, behavior on call is not good.

Worse customer care support, we ordered cooler , Next day they delivered product but from day one itself it's not working. When we raised complaint they are simply saying service people is not available . Pathetic service from croma, every time they will ask you to wait. If you ask any more information they will shout at you . Worst customer care experience from croma.

OkDo not buy any product from croma all staff are not alert of the customer when we purchase an item they will tell this ok that is ok when they promise to give a gift they are not alert when we call them they will tell I don't know they iven don't receive the call I don't like to buy any product from croma the staff are hopeless they don't care the customer

Third class products... Third class service.....very much disappointed

Terrible customer service from Croma! Registered a service for my washing machine, but no call from the service person. Tried calling Thrissur showroom 25 times and customer care 12 times (some calls weren't attended). Multiple assurances with timelines, but nothing happened. Bought from Croma, warranty by Croma, but disappointed since 18th-26th March. No bill for service charge either.

No responsible person in call center, no escalation path.

Request: Please develop your system. My washing machine issue is causing trouble at home. Even waiting for their call

Bad experience 😡.

I am formally requesting a refund for an order placed on 16 march 2026.

I purchased samsung galaxy watch 8 from croma online website using sbi credit card. However, i cancelled the order within 5 minutes of placing it.
Despite the cancelation being processed, it has now been 9 days and the refund has not yet been credited to my account.

I have attempted to solve this via your telephone support, but I have not received a clear solution.

Help processing the refund as soon as possible 9810555355

Very poor service. My TV complaint is pending for more than 2 months. Technician stopped responding and even blocked my number. Highly unprofessional behavior. Not recommended at all.

Nightmare at Croma Borivali
I purchased an LG refrigerator (₹46,800) from Croma Borivali on 16 February 2026. The refrigerator was delivered on 18 February and the installation happened on 19 February. Upon unboxing, my husband found two dents on the refrigerator. When we approached Croma Borivali West, we met Ms. Sujata Borkar and Mr. Anuj, who were extremely rude and unhelpful. Mr. Anuj was cracking jokes on the phone while discussing our issue, and offered a replacement after 15 days, citing stock unavailability.

We received a replacement on 28 February, but it had even more dents. We contacted Croma again, and they provided a third replacement, which had dents on all sides. Mr. Anuj's response was unacceptable, stating they don't open boxes, so they don't know the condition of the product inside.

I contacted LG customer care and shared our experience. The store manager, Mr. Hemant, said he would document everything and asked for photos of the defective units. Despite promises, there was no follow-up. On 21 March 2026, we were called to Croma and offered a LG lower model with fewer features and a lower price. However, they asked us to pay more than the original price, which was unacceptable. On our request to cancel the order , they made us wait for 45 minutes and later said we will do the needful refund. Since no message was received we called up Mr. Hemant who said it would take 10 days to receive the refund.

I urge others to be cautious when dealing with Croma Borivali, as their service is appalling. I've shared my experience to warn others.