Croner-i Opiniones 

Quick Summary:

> Croner withheld important information about the contract in the sales call
> Croner applied pressure tactics to get me to sign the contract quickly
> The Contract included a 5 year lock-in clause that I missed because of rushing
> The product has not worked for 3 of the 5 year contract term – wasting the me £3,600 so far
> Getting them to apply a temporary fix takes many hours to arrange and is incredibly frustrating
> They have given me two options: 1) Continue to pay another £2,400 for years 4 and 5 of the contract; or 2) Pay £1,660 to terminate the contract
> They think that’s a good offer!

Background:

I entered a 5-year contract with Croner after a sales call where multiple aspects of the service were misrepresented, which appears consistent with other reviewers. As a result, I agreed to purchase their environment and health and safety product.

From the outset, I could not access the environment product. I spent several hours trying to reach customer support and, when I finally did, I was repeatedly passed between departments without resolution. Eventually, I was told the system had been set up incorrectly due to their mistake and that it was a “common problem”.

Although it was temporarily fixed, the next time I tried to access it I found it was not working again. Again, I had to spend several hours, only to be provided with a temporary fix. It stopped working again shortly after.

Because of this recurring issue, and Croner’s inability to deal with it effectively, the product has not worked for the first three years of the five-year contract. In total, after wasting many hours chasing them, I have only been able to use the product for a few hours.

Despite this, in December 2025 I was issued with another invoice for £1,200 as payment for year 4. By this time, I had already paid £3,600 for a product that is clearly not fit for purpose and customer service that is totally inadequate.

I am currently dealing with their Solutions Team, who are unable to resolve the matter or offer a meaningful solution. Their proposal is for me to forgo the £3,600 I have already paid for the product and to pay a further £1,660 to reduce the term of the contract.

Despite the positive and understanding impression they try to portray here, the reality has been very different in my experience. They are not interested in working out a credible solution. Instead, they seem to tie you into a crippling contract and try to extract as much money out of you as is possible.

Further updates to follow.

Always pleasant when the response is immediate and reassuring. Special mention in this instance to Manpreet Sahota. Thanks.

Very fast response, which was really helpful

Phone call half way through policy year to check all was ok.

Had a great learning session with Helen yesterday on navigating Croner-i. It’s an incredibly powerful and intuitive tool especially with its AI features. I’m looking forward to putting it into practice. A big thank you to Helen for her patience and thoughtful teaching approach.

We are really happy with the level of cover, cost of premium and level of service we have received.

Croner-i have been a pleasure to deal with and helped us assist our clients with a valuable service.

Charlotte was extremely helpful and everything was completed in a timely manner.

The literature provided was professional and I am very happy with the service.

I needed information and it was provided swiftly and clearly

Ellie Sawrey was very helpful with our onboarding call

Polite and patient reminders for information and a real person to assist you.

Helen was very knowledgeable during the teams call today explaining what materials are available whilst navigating round the website.

a top tips follow up email was great too!

Quick response with a clear reply and reference to legislation

James Eason helped with defending our R&D tax credit claim against HMRC clawback. His written correspondence to HMRC was so comprehensive and ran rings around the rather amateur responses and claims by HMRC. He carefully managed to get us to an Alternative Dispute Resolution meeting where we were able to engage with the grown-ups at HMRC. The case against us was dropped immediately on all counts, thanks not only to the facts, but to James's great skill in putting our case over. Would highly recommend James.

Croner-i - always so professional and the ongoing help and support received from Chantelle Vesty is always highly professional, friendly and super quick. Thank you again

We have been with Croner-i for a number of years now and are happy to renew for a further year.

Our contact at Croner-i, Chantelle Vesty, has, as always, acted efficiently and responded to our requests on ocrrespondence in a timely manner and we are looking forward to working together for another year.

Chantelle always responds quickly to any queries and is very helpful :-)

Excellent service from Theresa, helpful throughout and took the time to explain and run through any queries I had.

Ella is amazing and super responsive