James Eason helped with defending our R&D tax credit claim against HMRC clawback. His written correspondence to HMRC was so comprehensive and ran rings around the rather amateur responses and claims b... Ver más
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Consulta las opiniones de los clientes
Very informative session with Amelia to get me started on HR-Inform. She ran through all the sections, asking me which ones I wanted her to go through, which really helped me for when I do it myself.... Ver más
Always a pleasure speaking to Chantelle! Friendly, knowledgeable, and genuinely helpful. She checked in on how things are going, told me about some in-person CPD offerings that I wasn't aware of, expl... Ver más
Isabella at Croner-i gave us clarity on a situation we presented to Croner-i seeking their guidance on behalf of a client. Her answer was not only delivered promptly but was detailed, relevant... Ver más
Información sobre la empresa
Escrito por la empresa
Croner-i helps thousands of companies and accountancy firms comply with the law, achieve and maintain best practice, and create value. We specialise in tax & accounting, human resources, health & safety, and a wide range of other sectors, delivering online, actionable information. Our mission is to support businesses, managers, and their advisors, and deliver results. We offer guidance that you can be sure is high quality and reliable, written and created by real experts in their fields.
Información de contacto
240 Blackfriars Road , SE1 8NW, London, Reino Unido
- 0800 231 5199
- Client.experience@croneri.co.uk
- www.croneri.co.uk
4,8
Excelente
1 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 75% de las opiniones negativas
Suele responder en menos de 1 semana
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Respuesta de Croner-i
Hi, thank you for your feedback. We are thrilled you had a positive experience so far, please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Theresa is always friendly and very…
Theresa is always friendly and very helpful. Nothing is a bother and she is always willing to reach out and help where she can.
12 de febrero de 2026
Opinión espontánea
Respuesta de Croner-i
Hi Mathew, thank you for your 5-star feedback! We are thrilled to learn that Theresa provided you with a friendly and helpful service. Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Beware of unfair 'Evergreen' renewal clauses
We are a charity dedicated to supporting the visually impaired, and we are currently appalled by the predatory commercial practices of Croner-i.
After a 5-year partnership, Croner-i is attempting to force a further 60-month (5-year) automatic renewal on our organisation, despite us providing clear notice of non-renewal. They are asserting this "evergreen" clause is binding, even though they have failed to provide a system-generated delivery receipt for the contractually mandated renewal reminder they claim to have sent.
We have challenged this under the Unfair Contract Terms Act (UCTA) 1977, as a 5-year lock-in triggered by a missed window is an extraordinarily onerous and unreasonable term. Despite explaining that these funds are vital for our charitable work and that the service is no longer required, Croner-i’s response has been to ignore our legal dispute and continue to insist on a new 5-year financial commitment or a "settlement fee."
To any business or charity considering Croner-i:
Be extremely wary of their "fixed-term" agreements. Their reliance on buried auto-renewal clauses to extract money from an organisation - rather than competing on the merit of their service - speaks volumes about their corporate ethics.
We have formally disputed this debt, cancelled our Direct Debit, and will be referring this matter to the Competition and Markets Authority (CMA) and Trading Standards. We will not be bullied into funding a multi-million-pound company with money meant for the visually impaired community.
Thank you for responding to my review but as yet, I haven't received any contact or form of apology.
12 de febrero de 2026
Opinión espontánea
Respuesta de Croner-i
Hi Andrew, thank you for your feedback.
It is regretful that you have been left with a negative impression of Croner-i's services. Our Solutions team have attempted to reach out but unfortunately have been unsuccessful due to you being out of office until Tuesday 17th February. We are keen to have a conversation as soon as possible to hopefully work towards a positive resolution and will reach out to you upon your return.
Thanks, Croner-i
Great smooth process with Laura and…
Great smooth process with Laura and when we did discover an issue from our side the team were great to assist us getting it resolved.
11 de julio de 2025
Opinión espontánea
Respuesta de Croner-i
Hi Nicky, thank you for your 5-star feedback. We are thrilled to hear that Laura provided you with a smooth service.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Vikki Bolhovener was very friendly &…
Vikki Bolhovener was very friendly & extremely efficient.
11 de febrero de 2026
Opinión espontánea
Communicated friendly and efficiently.
10 de febrero de 2026
Opinión espontánea
Respuesta de Croner-i
Hi, thank you for your feedback. We are thrilled you had a positive experience so far, please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Easy to work with
Chantelle is great to work with and always comes back to us with quick replies.
6 de febrero de 2026
Opinión espontánea
Respuesta de Croner-i
Hi, thank you for your feedback! We are thrilled you were provided with a positive service by Chantelle.
Please do not hesitate to reach out if you require any further support!
Thanks, Croner-i
Professional and pleasant experience…
Professional and pleasant experience with the Croner-i teams, both from sales and implementation. Would recommend
5 de febrero de 2026
Opinión espontánea
Respuesta de Croner-i
Hi, thank you for your feedback. We are thrilled you had a positive experience so far, please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Very helpful
Chantelle was very helpful, was informative and made the process very easy and straightforward
5 de febrero de 2026
Opinión espontánea
Respuesta de Croner-i
Hi, thank you for your feedback! We are thrilled you were provided with a positive service by Chantelle.
Please do not hesitate to reach out if you require any further support!
Thanks, Croner-i
As always quick & efficient
As always quick & efficient service from Chantelle thank you !
5 de febrero de 2026
Opinión espontánea
Respuesta de Croner-i
Hi Julie, thank you for your feedback! We are thrilled you were provided with a positive service by Chantelle.
Please do not hesitate to reach out if you require any further support!
Thanks, Croner-i
I have been using Croner for a while…
I have been using Croner for a while now. They are fantastic and they always respond so swiftly. Most recently, Eleanor, David and Michael. Strongly recommend.
5 de febrero de 2026
Opinión espontánea
Always very pleased with the service…
Always very pleased with the service and the speed of response from Vikki
4 de febrero de 2026
Opinión espontánea
Laura is great to work with
Laura is great to work with, she's extremely professional and works hard to meet the needs of my practice and clients.
4 de febrero de 2026
Opinión espontánea
Respuesta de Croner-i
Hi Hania, thank you for your 5-star feedback. We are thrilled to hear that Laura provided you with an extremely professional service.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Very helpful renewal meeting with Laura.
4 de febrero de 2026
Opinión espontánea
Respuesta de Croner-i
Hi Graham, thank you for your 5-star feedback. We are thrilled to hear that Laura provided you with a very helpful service.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Great introduction to the system
Amelia was really helpful getting me up and running on the system. She walked me through the navigation and offered great suggestions and was very responsive. We're really looking forward to using this system.
4 de febrero de 2026
Opinión espontánea
Good prompt and knowledgeable service…
Good prompt and knowledgeable service from Theresa.
3 de febrero de 2026
Opinión espontánea
Respuesta de Croner-i
Hi Michael, thank you for your 5-star feedback! We are thrilled to learn that Theresa provided you with a knowledgeable service. Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
clear and concise explanations provided
3 de febrero de 2026
Opinión espontánea
Respuesta de Croner-i
Hi Andrew, Thank you for leaving a 5* review for Croner!
Many thanks,
Emily
The whole process was straightforward…
The whole process was straightforward and efficient from start to finish
21 de enero de 2026
Opinión espontánea
Respuesta de Croner-i
Thank you for your feedback.
We are pleased you were provided with a 5-star service.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
David is very knowledgeable.
28 de enero de 2026
Opinión espontánea
Respuesta de Croner-i
Hi Mohammad,
Thank you for your 5-star review. We are thrilled to learn that David provided you with a knowledgeable service.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Quick responses and clear communication…
Quick responses and clear communication from Vikki
30 de enero de 2026
Opinión espontánea
Respuesta de Croner-i
Hi, thank you for your 5-star feedback! We are thrilled to learn that Vikki provided you with an efficient service. Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
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