CustomMade Jewelers Opiniones 951

CustomMade.com is a great company. I was given 1 on 1 services, my ring came exactly how I wanted and extremely fast.

The design team was very helpful and listened directly to what I was telling them. They let me take the time I needed and I never felt rushed. Each step was well explained. The final product exceeded my expectations and my fiancé won’t stop saying how it’s exactly what she imagined. The quality is superb. Like some may have, I had my reservations of not seeing the ring in person until it was completed. But I couldn’t be happier and couldn’t trust the process any more now. Unfortunately, engagement rings are something I only want to have to design and buy once, otherwise I’d keep coming back here! Maybe a non-diamond piece in the future for an anniversary; I know Custom Made will be able to handle it!

Their attention to detail and wanting the best possible design for you is amazing. They really work with you thoroughly and make sure you truly love you design.

My experience with CustomMade was amazing! I gave them the information of how I wanted my custom engagement ring to look and they NAILED IT. They communicated so well and I would get a response within a couple of hours. When there was a factor I didn't like about the project, they were happy to fix it for me with no additional cost. I highly recommend this company and will be coming again for future projects!

Normally, I don't respond well to emails that request reviews but I can't believe that I forgot to make one for CustomMade.

The staff is extremely polite, professional, and helpful. They were willing to work with me, someone who knows nothing about jewelry, to come up with a ring that I'm sure my love would adore.

I came into money troubles during the pandemic like most people and had to put my project on hiatus, they didn't even ask why I couldn't finish it. They simply wished me the best, thanked me for working with them, and said they'd be ready for me whenever I was able to come back.

Once I came back, I was excited to see that everyone I had previously worked with was still with the company and ready to see my ring come to reality. They were quick, motivated, and forthcoming about literally everything in every step of my project.

I can only hope to find a reason to hire them again and I will certainly recommend them to others in the future.

Special shoutout to Sonny, Raf, and Janine. Y'all were amazing.

Stay away from this company at all costs for your bespoke jewelry needs.

These guys are so that bad I have signed up just to review them as I don't want to see more people getting ripped off!

When I asked to have a bespoke signet ring made in such a simple design they quoted me $3.1k. This is for an 18kt gold ring so you expect it to be somewhat pricy but when you are quoted such a high and way above market price you obviously need a little more information.

I came over to Custom Made due to their good reviews but I cant help feeling sorry for those happy reviewers as I know that like they tried to do with me they will have been ripped off as well.

When buying bespoke jewelry you expect to pay a premium for the materials and then for the design and labor process so when I asked for a rough breakdown of their $3.1k pricing I was surprised by the lack of professionalism when they insisted they didn't know how to break down the cost for me and repeatedly insisted I put down a deposit before we could discuss the matter further.

I decided to break the costs down myself on the little information they had given me. First of they said the gold weight would be around 15g-23g which is crazy high as they are usually around the 15g mark at a maximum. The price I was quoted was $3.1k for this ring so to break the cost down myself I took the materials cost from the quoted price and to be fair I used their highest weight (the outrageous 23g). 23g of 18kt gold comes to around $1.3k at the moment so take the gold cost away from the quoted price - $3.1k - $1.3k = $1.8k. Now I know there may be a premium on the payment of gold but bc I chose to work out from the 23g I decided not to factor this in. if I went with the bottom end and more reasonable weight (15g) its actually worse bc that's only worth $845 so round to $900 for a very generous premium on the gold.

Bear in mind the gold weight doesnt change the price according to them so you either pay them between $2.2k and $1.8k for them to design a ring that can cost and be worth no more than $1.3k.

You expect there to be a cost for the design and labor of making a bespoke piece but it should never be anywhere near what these guys charge. I have consulted many other companies and they are charging much less for a better and more reliable product.

If you are looking for a bespoke ring of any kind I would seriously recommend looking elsewhere, their prices along with customer service skills make me wonder how they are still in business. I have seen others giving them negative reviews based on customer service and the quality of their work so I would avoid them at all costs!

*Edit for reply

How they design/create rings has nothing to do with the price or the gold weight, nor should it affect the quality of the product. The weight is determined by your own design, not the way they do it. If you ask for certain dimensions as I did then there is only enough room for about 15g worth of gold which is pretty standard across the industry, by them wanting to put an extra 8g worth of gold in it to make it 23g the ring is going to be an extra 50% bigger than the dimensions you have asked for. Secondly no matter how much gold there is in a ring it should not improve the quality and durability... yes gold is a brittle metal and that's why you mix it with other alloys to harden it. At 18kt gold, a ring will become no more durable once it hits the right thickness and weight, and it's nowhere near 23g. Yes you can make it a couple mm thicker in the hopes its not going to break but those couple mm don't matter as a standard size signet is more than suitable in quality and durability. Essentially you are only putting in more gold weight into a ring if that is how you want it... for my example I gave them dimensions and they couldn't even tell me how much gold needed to be in there until they overshot it. I would probably guess they would say 23g of gold but on delivery it would not have the full gold weight in there.

Secondly, no matter if you have put in a deposit and started designing or not if they can give you a gold weight they can break down their pricing for you. They know how much they buy their gold for but if they won't give you this then just look online at the gold price in whatever karat and you will get a rough idea. They should then be able to do the simple math of taking their materials cost (gold) away from their quoted cost to get their services (services should not be anywhere near the same price of the materials unless you are using such small amounts or a non-precious metal... and they wanted to charge me almost 1.5x the gold price for a simple design and manufacturing process). If they cannot do this then I have no idea how they can give you a quoted price if they don't know how much each part costs.

Dont fall for the constant deposit pressure or you will lose that money when given the real breakdown and you realise you have been scammed!

I first got my fiancée’s engagement ring with Custom Made and the collaboration and communication was outstanding. The ring is beautiful and is great quality. We just ordered the wedding band off the site, and again the results are phenomenal. I would use this site for any type of ring or jewelry needed.

Working with CustomMade was a wonderful experience. They were always very timely with responses and I never felt as if they didn’t actually care. I gave them a few pictures of what I wanted and they exceeded expectations. I will definitely work with them in the future if I have the need!!

I'm so overwhelmingly impressed and happy with Custommades work. They were extremely patient with me changing plans, revised things as needed, put effort into every detail down the to what type of diamonds would be best. And best of all they worked with my tight budget! My fiancé cried (which is rare for her) seeing the ring which made me so happy to see her in love with it. I also appreciated the frequent updates, including the details of the whole process. I would recommend Custommade to ANYONE looking for a meaningful personalized piece and I'm grateful for their team.

From the moment I started working with CustomMade I was incredibly impressed with the level of detail, knowledge and professionalism. They truly made the experience effortless and enjoyable. I purchased 4 customized signet rings, and they turned out amazingly. I had previously used Rebus but CustomMade has surpassed all my expectations. Thank you.

I went into buying my fiance's wedding ring and I was stressed. I had a pretty clear picture of what I wanted to do but had no idea how to get there. It started with just a google search, and they went above and beyond with my vision and brought it to life. I wanted to use my fiances mothers wedding ring and embed her stones with his ring, to always have a piece of her by his side. I had to get an appraisal for my piece so they knew how much to charge for shipping and insurance, but after that they were in constant communication throughout the process. They even had a slight problem during the quality review and took the extra time within my timeframe to ensure it was PERFECT. Shipping is through FedEx and it got here quickly! It was everything and my fiance LOVED it, I definitely got the reaction I wanted. Thank you CustomMade!

I wanted a compass ring for my fiancé for our upcoming wedding. Because I couldn’t find what I wanted I reach out to Custom Made. Together we came up with a plan. The communication was extremely thorough and every single detail of the design was discussed. I was apprehensive to pay a pretty big sum at first, but I read some reviews and decided to go ahead. The plan went into production where another technician took over and again the communication was very on point, keeping me abreast of exactly what was going on. The entire process took about a month. The ring was delivered in a very timely manner and packaged in a very attractive box. When I opened the box and got my first look at the ring live and in person all I could say was “WOW!!” even more beautiful than the photos and the craftsmanship was beyond my very high expectations!!
I am looking forward to Custom Made possibly designing my wedding ring in the near future.

My daughter currently attends College at San Diego State University and is also a part of the Naval ROTC program as a Marine Corps Option working towards one day earning her commission as an Officer. I wanted her to have a class ring that was similar to what the Military Academy's give their graduates. I reached out to CustomMade and worked with their designers to do just that. They maintained amazing communication throughout the process and answered every question or concern I had. After a about 10 weeks, I received the ring, and we were amazed at how awesome it turned out. Its quality is amazing, and we can't wait to present it to her upon OCS Graduation so she can wear it during her senior year just like the military schools do. Thank you CustomMade for all your hard work and assistance and I would recommend you to anyone who wants that custom superior product.

I stumbled upon CustomMade out of bare necessity and I couldn’t be more glad I did! I was looking for the perfect wedding ring for my fiancé (male) who isn’t afraid of gold, details, and diamonds and was disappointed by what was commercially available. In a world of heavy duty Tungsten bands, I was struggling to find something that felt “him.” It became clear that I’d have to have to explore having his ring custom made. From the beginning of working with CustomMade, the team was communicative, helpful, and patient. They never made me feel bad for requesting changes to their designs. They mean it when they say they want you to truly love your purchase. I also had some preconceived notions about high prices with custom jewelers, but CustomMade was so transparent about pricing from the beginning. There were no hidden costs and they kept pricing in my budget. Also the pricing is so reasonable considering the quality of their workmanship. When I saw the ring in person, it quite literally took my breath away. Thank you CustomMade for bringing my vision to life and delivering a dazzling product that not even the concept designs or photos can prepare you for.

custom made is amazing, everyone was so helpful and quick. i was constantly getting updates even when there was nothing to update me on i was so grateful for everything, i couldn’t have trusted a better company to bring my ideas to life

Everyone on the team was INCREDIBLE! There were multiple people working on the design/production for an absolutely perfect end result!

My (now) fiancé wanted quite a specific ring and CustomMade was able to create it within my budget and my expectations were BLOWN!

Not only was the ring gorgeous and exactly what I envisioned, but it arrived in an incredible package with warrantees, guarantees, a proposal kit and loving kind notes encouraging me before my proposal!

I would recommend this company and this experience to ANYONE EVER! The price is competitive if not more affordable than any jewelry store I’ve seen. And it allowed me to get exactly what I wanted, with no compromises. They offer multiple price points and are full transparent with you throughout the process!

If you’re wondering whether you should try this amazing company, shoot them a message, and they won’t pressure you into anything! That’s what I did, and it quickly became clear that I would be working with them until the ring was done!

I loved working with them so much, I’m not in the process of creating a wedding band that will perfectly fit my fiancé’s ring!

TRY CUSTOMMADE! They are an incredible team!

The whole experience, from initial planning and design to receiving the finished ring in the mail, was seemless and easy. All involved were very helpful and knowledgeable. The final ring is something me and my fiance will cherish for years to come. Thanks to all involved, again.

I had a custom made pendant made with my business logo. The final piece was amazing. I absolutely loved it. I highly recommend CustomMade.com!

The team at CustomMade were very patient with my design process as I shifted gears a couple times. They were also very thoughtful and helpful, and the correspondence was very quick. My finance says she has the nicest ring she’s ever seen, so that’s something also!

I originally started this project 2 years ago. They sent me a rendering and I loved it but I wasn’t ready to commit to having it made. Custom made kept that rendering and my account active for 2 years until I was ready. Once I pulled the trigger on getting my ring made the staff has been great at keeping me updated on every step of their process. They would send me additional renderings just to make sure or maybe clean up the original. No step was moved past without my approval. When I finally received the final product, I was more impressed with my ring than the photos they send me. If you want a one-off custom ring, CustomMade is who I recommend and who I will use again.