dacemotorgroup.co.uk Opiniones 

2741
TrustScore: 5 sobre 5

4,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Steve W was great in helping me with my purchase; no question was a silly question, and he really took the time to explain everything. Made me feel at ease with the whole process and provided such a p... Ver más

Valorada con 5 estrellas sobre 5

Ryan was absolutely brilliant, he got us sorted with with exactly what we wanted , it was not eat either, he was too notch, he spent hours making sure everything got sorted and we walked away super... Ver más

Valorada con 5 estrellas sobre 5

Just collected my Hyundai i20 from Dace motor group Eccles Exceptional service from start to finish from Will, I went viewing a car in their showroom and a differnt car caught my eye online. Spo... Ver más

Valorada con 5 estrellas sobre 5

Just bought my Audi from Dace motor group and couldn’t have gone anymore smoother. My sales guy Tom has been brilliant from start to finish. Explained anything I asked to a very good standard and make... Ver más


Información de contacto


4,8

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 65% de las opiniones negativas

Suele responder en menos de 1 mes

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,8

Todas las opiniones

(2741)

492 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very professional

Very professional, bought car in reddish. I was maintaining cars in different company so have experience with dealers like toyota, renault, audi and i can say Dace are on a the same level as professional dealers.

9 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic experience

Fantastic experience. Extremely easy. Didn’t have to book. Walked in. Jaydon sorted everything. Evaluated the car. Test drove and got all documentation sorted. Same day drive away. Amazing service. Can’t thank him enough for his time

7 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 star Jaydon

As soon as I walked through the door with questions on the car jaydon was on hand to answer all of my questions to a high standard. He was very polite, knowledgeable and engaging with me to oversee viewing of the car. He walked me through all procedures and made the purchase very simple and easy. I’d happily recommend Dace Autos to friends and family and would shop here again.

7 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very poor customer service and…

Very poor customer service and after-sales support. They do not carry out proper servicing or maintenance on the cars they sell. They claim to have specialists for different car brands, but that is a complete joke.

After the car is delivered, they are unwilling to assist with any service-related issues. Although they advertise a 3-month warranty, they make irrelevant excuses to reject warranty claims, leaving the customer to bear all the repair costs.

I would not recommend buying a car from them. They don’t even know how the automatic folding mirrors work, which raises serious concerns about their knowledge and expertise.

1 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional Aftercare team!!!

I bought a 2021 Seat Leon from Dace in September/October 2025. Unfortunately I had a fault arise at the end of May 2026 through no fault of a Dace. I informed Dace motors of my issue as it appeared and clearly communicated my plan, from that point the warranty team were so helpful and kept in touch, communicating with myself as to what was going on with Seat and then what they were doing to help the situation. It was refreshing after the experience I have had previously at another dealership. I would highly recommend buying from Dace motors as their aftercare team genuinely cared for my issue and wanted me to get back on the road as soon as possible.

26 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service from start to Finnish

Great service from start to Finnish. Didn't feel pressured into anything. Lewis w was very helpful, he made myself and the wife feel reassured with any questions we had and felt at ease.
We chose dace as they had a great choice of cars and the warranty is a proper warranty not the 3rd party covers that you get at some other places.
It's not the 1st time buying a car from dace and probably won't be the last.
Would definitely go back. 😊

29 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor customer aftersales service Extremely Disappointed – Unsafe Vehicle and Poor Customer Service

I am extremely disappointed with both the vehicle supplied and the level of customer service I have received.
Shortly after taking delivery of the vehicle, we discovered several significant issues, including unsafe and faulty side steps, non-functioning air conditioning, an illuminated engine management warning light, and brakes that are producing a persistent squeaking noise. Given the number and severity of these faults, it is difficult to believe that a thorough pre-delivery inspection was carried out before the vehicle was handed over.
What has made this situation even more frustrating is the complete lack of communication from the company. We reported these issues immediately and clearly stated that we wished to return the vehicle. Despite this, our email has not received a meaningful response, and our telephone calls have not been returned for almost a week.
To make matters worse, rather than arranging to collect a vehicle that is clearly faulty and potentially unsafe, we were asked to drive it back to Manchester, approximately 59 miles from our home, for repairs to be carried out. Given the safety concerns we had already raised, we found this request wholly unreasonable and unacceptable.
The vehicle is currently neither safe nor fit for purpose, causing significant inconvenience to our family. We have three children and rely heavily on our vehicle for day-to-day activities, so being left without a dependable means of transport is entirely unacceptable.
As a result of both the condition of the vehicle and the poor handling of our concerns, we have lost all confidence in the vehicle and in the company. We have formally requested that the vehicle be collected without delay and have advised that, if we do not receive a satisfactory resolution within seven days, we will have no option but to pursue legal action. We also reserve the right to recover any additional costs incurred as a direct result of being unable to use the vehicle.
Overall, this has been an extremely disappointing experience from start to finish. I would strongly encourage any potential customer to carry out a thorough inspection of any vehicle before purchase and to carefully consider the level of aftersales support available should any problems arise.

26 de junio de 2026
Opinión espontánea
Logotipo de dacemotorgroup.co.uk

Respuesta de dacemotorgroup.co.uk

Thank you for taking the time to share your feedback. We are genuinely sorry to read that you feel disappointed with your experience. Customer safety and satisfaction are extremely important to us, and we take any concerns regarding a vehicle's condition very seriously. Prior to delivery, as is our standard procedure, the vehicle underwent a thorough mechanical inspection, pre-delivery inspection, service where required, and a valid MOT. At the time of preparation and handover, none of the faults you have since reported were present. As with any used vehicle, particularly one that is 11 years old and has covered 84,000 miles, unforeseen mechanical faults can unfortunately develop after purchase. While this is never the experience we want for our customers, it is an inherent aspect of purchasing a used vehicle, and we are sorry that this has been your experience. You contacted us by email last Wednesday to request rejection of the vehicle. We have since agreed to your request and arranged for the vehicle to be collected, within the 14-day timeframe you gave us to respond. Throughout this process, we have endeavoured to deal with the matter promptly and professionally. Although we are sorry that your experience has not met your expectations, we wish you and your family all the very best for the future. Dace Motor Company

Valorada con 5 estrellas sobre 5

Jack

Great experience at Dace Manchester from start to finish. No pressure and both Will & Jaydon were top class in helping me secure a great car! Highly recommended!

28 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Having purchased a car from Dace I had…

Having purchased a car from Dace I had an issue within the warranty period. The issue was handled by Chantell who was excellent from beginning to end. She arranged for car to be fixed within a day of me reporting the issue and kept me informed throughout the process. Great service all the way.

26 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Dealt with Jaydon rang in the morning about a car on the website by 5pm we had picked up the car and driving it home . Jaydon worked all day to get things organised kept in touch and the car was presented beautifully valeted and everything explained clearly . Super service we will definitely come back to him if we need another car in the future .

25 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Purchased a new car from Dace and it…

Purchased a new car from Dace and it was a great all round experience. Dealt with Jack Hilton who helped me find a replacement for my old car which I have been looking to do for a while. Didnt feel pressured whatsoever. Came away with the car I was looking for and couldn’t be happier.

18 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you!

If you come to Dace, ask for Lewis worthington!

His customer service is 10/10, nothing is too much for him! He makes you feel comfortable and treats you as a proper human and not just a customer wanting money!

He got me an amazing price for my car so I could part ex it for a newer one.

Thank you Lewis!

23 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service

I came to collect my new car on Sunday white VW Golf, the service was amazing, Jack was really helpful, patient and knowledgeable. We couldn’t thank him enough!! Would definitely recommend

21 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I recently bought a car from Will and…

I recently bought a car from Will and had a very positive experience. He was friendly, helpful, and easy to deal with throughout the process.

Will answered my questions clearly, kept me informed, and made everything straightforward without any pressure. The whole purchase went smoothly, and I was happy with the level of service I received.

I’d be happy to recommend Will to anyone looking for a reliable and professional car salesman.

22 de junio de 2026
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más