Damart Opiniones 

Respuesta de Damart

Actualizada el 11 jul 2026

Hi Gerry,

Thank you for your five star review. We're delighted to hear that you received excellent service.

Your kind comments are greatly appreciated and will be shared with the team. Thank you for choosing Damart.

Kind regards

Lucy

Customer service team

Respuesta de Damart

11 jul 2026

Hi Brenda,

Thank you for taking the time to leave us a five star review.

I'm pleased to hear that you find us to always be helpful.

Kind regards

Lucy

Customer service team

Respuesta de Damart

11 jul 2026

Hi Mogadon

Thank you for taking the time to share your feedback and for being a loyal Damart customer for so many years.

We're delighted to hear that you continue to be impressed with the quality of our products, and we're pleased that you enjoy our range of fashionable styles and colours. Your continued support means a great deal to us.

I'm sorry to hear that you've found our website search function difficult to use at times. We appreciate how important it is for customers to be able to find the items they're looking for easily, and your comments will be shared with the relevant team for review.

I also understand your disappointment regarding discount codes not applying to sale items. We appreciate that customers look for the best possible value, and your feedback regarding our promotions and pricing has been noted.

Thank you again for sharing your thoughts and for your many years of custom for sharing your thoughts and for your many years of custom. We hope to continue providing products and service that meet your expectations.

Kind regards

Lucy

Customer service team

Respuesta de Damart

11 jul 2026

Hi

Thank you for sharing your feedback. I'm pleased to hear that you were happy with the quality of the garment you received.

I'm sorry, however, for the confusion and concern caused by the lack of communication after placing your order, the issue with the address information shown by Evri, and the difficulty you experienced when trying to contact our Customer Service team. I completely understand why this would have been frustrating and unsettling.

We appreciate your comments regarding communication, and we will share this feedback with the relevant teams as we continue to improve our customer experience. We want our customers to feel confident and kept informed throughout their order journey.

Thank you again for your patience and for bringing this to our attention. We're pleased that your order arrived safely and that you were happy with the quality of your purchase.

Kind regards

Lucy

Customer service team

Respuesta de Damart

11 jul 2026

Hi Mrs Bobbett

Thank you for your kind feedback. We're delighted to hear that you found our Orders team member helpful and that they were able to assist you by offering other suitable deals.

Thank you for choosing Damart, and we look forward to helping you again in the future.

Kind regards

Lucy

Customer service team

Respuesta de Damart

11 jul 2026

Hi Eleanor,

Thank you for sharing your feedback. I'm sorry to hear that you were disappointed after receiving a brochure showing the same trousers at a reduced price with free delivery shortly after placing your order.

I completely understand how frustrating this must feel, especially after you had already paid the full price along with the delivery charge. Our promotions and offers can change regularly, but we appreciate that this timing can be disappointing for customers who have recently placed an order.

If you can please email us at: trustpilotteam@damart.com with your customer account number or full address, as well as the product code of the trousers and offer code, from where you have seen them half price, we will be happy to look into this further for you.

We value your feedback and will share your comments with the relevant team, as we understand how important it is for our customers to feel they are receiving good value.

Thank you for bringing this to our attention, and we hope you continue to enjoy your purchase.

Kind regards

Lucy

Customer service team

Respuesta de Damart

11 jul 2026

Hi Cliff

Thank you for sharing your feedback. I'm sorry to hear how disappointed and frustrated you feel about items frequently being out of stock.

I understand how frustrating it is when you take the time to look for a product and are unable to purchase it. We appreciate that this can be a disappointing experience, and we’re sorry that we haven’t been able to meet your expectations.

We aim to replenish our stock every three to four weeks. If you can please email us at: trustpilotteam@damart.com with the product code of the item, plus the size/colour required, we will be happy to check if or when we're expecting further supplies.

Your comments regarding stock availability have been noted and will be shared with the relevant teams, as we’re always looking for ways to improve our product availability.

Thank you for taking the time to let us know how you feel.

Kind regards

Lucy

Customer service team

Respuesta de Damart

11 jul 2026

Hi Chris,

Thank you for taking the time to share your feedback. I'm very sorry to hear about your disappointing experience with your recent order.

I understand how frustrating it must have been to receive confirmation emails from us and Evri, only to find that your order had still not been dispatched several days later. I’m also sorry that when you contacted us, you did not feel that your concerns were properly investigated or that you received the apology and support you expected. I would like to investigate and resolve this matter further for you and would be grateful if you can email us at: trustpilotteam@damart.com with your customer account number or full address.

We appreciate that delivery charges and waiting times are important considerations, and we understand your disappointment when the service does not meet expectations. This is not the level of customer experience we aim to provide.

Your comments regarding the delay, the delivery charge, and the service you received during your call have been passed on to the relevant teams for review.

Thank you for bringing this to our attention, and we apologise again for the inconvenience caused.

Kind regards

Lucy

Customer service team

Respuesta de Damart

11 jul 2026

Hi Nicola,

Thank you for taking the time to share your feedback. I’m very sorry to hear about the loss of your mother, and I would like to offer my sincere condolences to you and your family.

I’m also very sorry that contacting us at such a difficult time resulted in an unexpected phone charge and added to your distress. I completely understand your frustration, particularly as your reason for contacting us was to help your father during a very difficult period and to request that unwanted mail was stopped.

Your feedback regarding the telephone number and the cost of the call has been noted.

It is stated on our catalogues/website: - (Calls cost 13p per minute plus your telephone company's network access charge)

We do have a reduced rate number of 0330 123 5429 for queries/payments.

If you can please email us a copy of your phone bill to trustpilotteam@damart.com we can look into refunding you the charges that were made by us.

Once again, please accept our sincere condolences, and we apologise for the additional frustration caused at what must already be an incredibly difficult time.

Kind regards

Lucy

Customer service team

Respuesta de Damart

11 jul 2026

Hi Pat,

Thank you for taking the time to share your feedback. We're delighted to hear that you love our clothing, but I'm very sorry to hear about the issues you have experienced with delivery.

I understand how disappointing it is when you are looking forward to receiving your order and the delivery does not arrive within the timeframe provided. We appreciate that reliable delivery is an important part of the overall shopping experience, and we’re sorry that this has affected your confidence in ordering from us.

Your comments regarding the delivery service have been shared with the relevant teams, as we are always looking for ways to improve the experience we provide for our customers.

Thank you again for your continued support and for letting us know where we can do better. We hope to have the opportunity to provide you with a smoother service in the future.

Kind regards

Lucy

Customer service team

Respuesta de Damart

11 jul 2026

Hi Christine,

Thank you so much for taking the time to share your wonderful feedback. We're delighted to hear how pleased you are with your linen mix cargo pants and that they proved to be such a great choice for your coach trip.

It’s lovely to know that our mailing helped you discover a style you might not otherwise have tried, and we're especially pleased that the trousers kept you cool, comfortable, and stylish throughout your journey. We're also grateful to hear that you have been happy with your previous orders, including the quality, fit, and ease of ordering online.

In regard to our mailings, we do offer a reduced mailing plan of just two main catalogues per our autumn/winter and spring/summer season. If you can please email us at trustpilotteam@damart.com with your customer account number or full address, we will be happy to arrange this for you.

We appreciate your kind words and your continued support.

Kind regards

Lucy

Customer service team

Respuesta de Damart

8 jul 2026

Hi Cathy,

Thanks for your review.

Why are you unable to contact us by phone. Our number is 0871 423 0000. You can also e-mail us on customerservices@damart.com, we also have a live chat available on our website. Please e-mail us on trustpilotteam@damart.com, with regards to not being able to contact us by phone.

Kind regards

Adele

Customer Response Advisor

Respuesta de Damart

5 jul 2026

Hi Mrs Tarleton, thank you for your five-star review. I'm pleased to hear the jacket came back into stock for you and arrived to you in good time.

Kind regards
Naveed
Customer response team

Respuesta de Damart

5 jul 2026

Hi Nicola, thank you for your five-star review. I'm pleased to hear you are happy with the outfits you purchased from us.

Kind regards
Naveed
Customer response team

Respuesta de Damart

Actualizada el 4 jul 2026

Hi Mohamed

Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this has caused.

I completely understand how disappointing it must be, especially as your order was placed with the expectation of a 2–5 working day delivery and you have upcoming travel plans. I also understand your concerns regarding the communication you received from our support team.

Please accept our sincere apologies that your order has not yet been dispatched within the expected timeframe and that the service you received did not meet the standard you should expect from us. This is not the experience we aim to provide.

I will ensure your feedback is formally raised with the relevant team so it can be reviewed and addressed. In the meantime, I’d like to check the status of your order immediately and see what can be done to prioritise dispatch or offer an alternative solution for you as quickly as possible. Can you please email us your customer account number or full address to: trustpilotteam@damart.com

Thank you for your patience, and again, I’m very sorry for the inconvenience caused.

Kind regards

Lucy

Respuesta de Damart

4 jul 2026

Hi Kitty


Thank you for your lovely feedback.

We’re delighted to hear you’re happy with your skirt and that you find it lightweight and perfect for summer wear. It’s always great to know our customers are enjoying their purchases.

If you need any further assistance or have any questions, please don’t hesitate to get in touch — we’re always happy to help.

Kind regards,

Lucy

Customer service team

Respuesta de Damart

4 jul 2026

Hi JCM

Hello,

Thank you for your kind feedback.

We’re really pleased to hear that you found our website easy to use and your ordering process smooth, and that your delivery arrived quickly. We truly appreciate you taking the time to share your experience.

If there’s anything else we can help you with in the future, please don’t hesitate to get in touch.

Kind regards

Lucy

Customer service team

Respuesta de Damart

2 jul 2026

Hi Anthea

Thank you for your five star review.

I'm delighted to hear that the items were as described, fit well, and are comfortable to wear.

It's also great to know that your order arrived quickly and that you were pleased with the delivery service.

Kind regards
Anne
Customer Response Advisor

Respuesta de Damart

2 jul 2026

Hi Delia

Thank you for your review.

I'm very sorry to hear about your experience. I can appreciate how frustrating it must have been to pay for next-day delivery, only for your parcel to arrive nearly two weeks later despite making several phone calls for updates.

To make matters worse, the item you eventually received was not what you ordered. This is certainly not the standard of service we aim to provide, and we apologise for the inconvenience and disappointment caused.

I'd like to look into this further. Can you please email us at trustpilotteam@damart.com

Kind regards
Anne
Customer Response Advisor

Respuesta de Damart

Actualizada el 2 jul 2026

Hi David

Thank you for you review.

I'm very sorry for the confusion and disappointment caused. After you returned the size 14 and requested a size 12, receiving the same item back in a ripped bag is clearly not what should have happened.

I understand your frustration and apologise for the inconvenience caused.

I'd like to look into this further. Can you please email us at trustpilotteam@damart.com

Kind regards
Anne
Customer Response Advisor