Destinology Opiniones 

3126
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We have been using destinology for many years and have never been disappointed. There commitment to customer service is incredible as has been proven once again with my latest booking with Isaac. He... Ver más

Valorada con 5 estrellas sobre 5

Clare Cruise of Destinology worked miracles to arrange a holiday on a Friday for a departure 48 hours later! We had a strict set of criteria and not much notice and she really pulled it out the bag f... Ver más

Valorada con 5 estrellas sobre 5

Another great experience with Destinology😊 Emma O ‘Reilly was really helpful both with providing different options to meet our criteria and sourcing the best flights to suit us . Once choices wer... Ver más

Valorada con 5 estrellas sobre 5

We have booked two holidays this year with Destinology, the main reason for this would be their friendly, helpful team, so responsive and knowledgeable. A stand out for us would be Georgina Martin wh... Ver más

Información sobre la empresa

  1. Operador de excursiones
  2. Buscador de vuelos
  3. Hotel de lujo

Sobre Destinology

Escrito por la empresa

Destinology An award-winning luxury tour operator, at Destinology we know how important your precious holiday time is and how overwhelming choosing exactly the right place can be. We’ve travelled all over the world and we’re ready to share our advice, personal recommendations and experiences to help create your perfect trip.

Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(3126)

429 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Las Vegas trip watching Leigh Leopards…

Emma from Destinolgy was very helpful in helping us choose which hotel and explaining the different fright to Las Vegas. She is very knowledgeable would recommend using

23 de mayo de 2026
Opinión espontánea
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Respuesta de Destinology

We're so glad to hear our team provided such helpful and knowledgeable assistance with your Las Vegas plans. We appreciate you sharing your positive experience with us!

Valorada con 5 estrellas sobre 5

Our go to travel concierge

We’ve just booked another cruise with our go to travel concierge Maura. As ever she was fabulous and nothing is ever too much trouble.

27 de mayo de 2026
Opinión espontánea
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Respuesta de Destinology

We're so happy to hear you had another wonderful experience with our travel concierge! We appreciate your kind words and continued trust in our services.

Valorada con 5 estrellas sobre 5

Caroline was very friendly and…

Caroline was very friendly and efficient, thank you !

25 de mayo de 2026
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Respuesta de Destinology

We're so glad to hear you had such a positive experience with our team member. We truly appreciate your kind words!

Valorada con 5 estrellas sobre 5

Amy was helpful ,made the process…

Amy was helpful ,made the process really easy ,very impressed

24 de mayo de 2026
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Respuesta de Destinology

We are truly delighted to hear that our team made your experience so easy and positive. We appreciate your wonderful feedback.

Valorada con 5 estrellas sobre 5

Pete Wellman was really helpful and…

Pete Wellman was really helpful and made the experience of booking our trip easy.

24 de mayo de 2026
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Respuesta de Destinology

We are so pleased to hear we made your booking experience easy and enjoyable. Thank you for your kind words.

Valorada con 5 estrellas sobre 5

Excellent service

Our aim was to book the package for the rugby league extravaganza in Las Vegas in Feb 27 on a one-way flight basis and then spend time touring and returning home from another part of the States. Amy Williams was our travel consultant and she had this all sorted in about half an hour. Amazing!! I have never used Destinology before but will certainly use them again. Highly recommended.

24 de mayo de 2026
Opinión espontánea
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Respuesta de Destinology

We are so pleased to hear that we could assist with your travel plans for the rugby league event in Las Vegas. It's wonderful to know that our consultant made the process so quick and easy for your one-way flight and touring arrangements. We truly appreciate your kind words and look forward to helping you with future adventures.

Valorada con 5 estrellas sobre 5

Knowledgeable Concierge.

Knowledgeable Concierge.Got us our preferred cabin location.Itinerary and receipts received in double quick tim

23 de mayo de 2026
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Respuesta de Destinology

We're so glad our concierge could secure your preferred cabin and that you received your itinerary and receipts promptly. We appreciate your kind words!

Valorada con 5 estrellas sobre 5

Fantastic holiday

We have just returned from a fantastic holiday in Turkey. We booked our holiday through Isaac and he ensured our needs were not only met but exceeded! Great customer service
We stayed at XO Cape Arnna in Fetiye - great resort, food, hospitality & perfect for families and adults

12 de mayo de 2026
Opinión espontánea
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Respuesta de Destinology

We're so happy to hear you had a fantastic holiday in Turkey! We are especially glad that our team exceeded your expectations and that you enjoyed your stay at XO Cape Arnna. We appreciate you sharing your positive experience with us.

Valorada con 5 estrellas sobre 5

Its all down to the personal service…

Its all down to the personal service and attention to detail. Understanding exactly what the customer wants. Jo was exceptional

19 de mayo de 2026
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Respuesta de Destinology

We are so happy to hear that our personal service and attention to detail made such a positive impact on your experience. We appreciate your kind words!

Valorada con 5 estrellas sobre 5

First time I have booked through…

First time I have booked through Destinology. Initially dealt with Lauren who passed over to Caroline. Both were very knowledgeable about their product , very pleasant to deal with. All in all an excellent experience, will use the company again and thoroughly recommend them to others.

14 de mayo de 2026
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Respuesta de Destinology

We are so pleased to hear you had an excellent experience with us and found our team knowledgeable and pleasant. We truly appreciate your kind words and recommendation!

Valorada con 5 estrellas sobre 5

Excellent and knowledgeable as always

Excellent and knowledgeable as always. Highly recommended. I use Destinology regularly for trips all over the world.

14 de mayo de 2026
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Respuesta de Destinology

We are so happy to hear you consistently have excellent experiences with us. We truly appreciate your continued loyalty and kind words.

Valorada con 5 estrellas sobre 5

Isaac was amazing

Isaac was amazing, efficient and knowledgeable

14 de mayo de 2026
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Respuesta de Destinology

We are so glad to hear that our team member provided you with such excellent and efficient service. We truly appreciate your kind words.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Rep was very informative, not pushy!

12 de mayo de 2026
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Respuesta de Destinology

We are so happy to hear that our service was excellent and informative without being pushy. We appreciate your kind words!

Valorada con 5 estrellas sobre 5

Second booking in a year with Destinology

I have made two bookings with Destinology within the last 7 months. Without any doubt, there isn’t any other travel operator I would recommend over them.

Claire Shorrock was my travel advisor, who was brilliant from start to finish. She remained patient with me throughout the booking process and provided tremendous advice. She dealt with every request I had promptly and efficiently. I was really impressed with her service.

16 de mayo de 2026
Opinión espontánea
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Respuesta de Destinology

We are so happy to hear about your positive experiences with us and truly appreciate your kind words. It's wonderful to know that our travel advisor provided such brilliant service, offering tremendous advice and efficiently handling your requests. We are delighted that we could make your booking process so smooth and enjoyable.

Valorada con 5 estrellas sobre 5

Emma O’Reilly was fantastic

Emma O’Reilly was fantastic. She really listened to what we were looking for and found us what looks like a gorgeous holiday, all within our budget.

The only thing I would suggest for the overall service is the option to accept American Express payments, as this would have made the booking process even smoother.

Overall, a 5-star experience and a big thank you to Emma for her help.

11 de mayo de 2026
Opinión espontánea
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Respuesta de Destinology

We are so pleased to hear you had such a wonderful experience finding your holiday and appreciate your kind words. We value your feedback regarding payment options and will certainly consider offering American Express in the future to enhance our service. Thank you for your 5-star review!

Valorada con 2 estrellas sobre 5

I requested a quote for a specific…

I requested a quote for a specific cruise that was advertised. Caroline kindly obliged but I then realised that the date was unsuitable. I requested a quote for a later date and found it satisfactory and she called back for me to make the booking.
At the beginning of our call it was not mentioned that the cruise we requested was no longer available. Caroline did reel off the ports of call but didn’t specifically say that this was not the original itinerary that I had requested.
It was not until I had paid the deposit and enquired about the times onshore at each port that it came to my attention that the two main ports of interest were no longer on this itinerary, in fact it was a completely different cruise.
I am very disappointed, and made Caroline aware. She offered £100 compensation, which I accepted as could not find another holiday in our time frame.
This cruise is still showing as being available on both the Destinology and Explorer Journeys website.
I find this poor customer support and will definitely think twice before recommending Destinology to friends and family

9 de mayo de 2026
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Respuesta de Destinology

Thank you for taking the time to share your feedback. We are sorry to hear of your disappointment regarding your cruise booking experience.

During the booking call, our agent did read through the full itinerary for the sailing confirmed at the time of booking. As discussed, cruise lines can amend itineraries and sailings in response to current events and operational considerations, including those affecting the Middle East region.

We appreciate that the change to the ports of call was upsetting, particularly as these were destinations you were looking forward to visiting. We are pleased we were able to offer a gesture of goodwill, however we understand this did not fully resolve your concerns.

If you would like to discuss this matter further, please contact our Customer Relations team at customerrelations@destinology.co.uk and a member of the team will be happy to assist you further.

Valorada con 5 estrellas sobre 5

Our ongoing travelling plans with…

Our ongoing travelling plans with Destinology are what we’ve learned to expect, extremely helpful, professional and a wealth of experience in all destinations.
Hannah Grey our point of contact has been amazing, long may it continue.

14 de mayo de 2026
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Respuesta de Destinology

We are so glad to hear that our team has been extremely helpful and professional in assisting with your travel plans. We truly appreciate your kind words and look forward to continuing to provide excellent service.

Valorada con 5 estrellas sobre 5

Isaac has been an incredible travel…

Isaac has been an incredible travel consultant. He listens very carefully to what we want out of our holiday, extremely patient and provides overall an excellent service.

13 de mayo de 2026
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Respuesta de Destinology

We are so glad to hear you had such a positive experience with our travel consultant. We truly appreciate your kind words and feedback!

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