Really happy with my experience at DFS Aberdeen . The staff that helped us were really friendly and helpful and made the whole process easy. They gave me plenty of time to look around and helped me fi... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Ashleigh was absolutely lovely. Nothing was too much trouble. Definitely a people person. Answered any questions we had, knowledgable about the stores products. She arranged everything with ease and e... Ver más
La empresa ha respondido
Simona was a very pleasant knowledgeable patient saleswoman, we took up a lot of her time trying to find the exact furniture for us , she could not have been more helpful We came away feeling we hav... Ver más
La empresa ha respondido
Staff were very welcoming. Very helpful sales assistant who was very thorough and covered everything we needed to know about our purchase of a new sofa. Could not fault the service we received.
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Bedford Road, AB24 3LH, Aberdeen, Reino Unido
- 0333 999 9809
4,9
Excelente
5 mil opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Amazing customer service from John
John was very helpful in finding the perfect sofa that fit our requirements while also showing a lot of patience since I was with my little girl and got pulled away a lot. Thank you 🙏
30 de junio de 2026
Respuesta de DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Customer experience was great from the…
Customer experience was great from the moment we stepped through the door. Great assistance choosing and very useful advices were given!
30 de junio de 2026
Respuesta de DFS Furniture - Aberdeen
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Sales assistant was excellent in every…
Sales assistant was excellent in every way very helpful and knowledgeable and nothing was too much trouble is all sales assistants were this good life would be easy when purchasing goods
30 de junio de 2026
Respuesta de DFS Furniture - Aberdeen
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Lovely experience
Lovely experience. Very helpful staff. They were so patient with us. Very happy with the service.
30 de junio de 2026
Respuesta de DFS Furniture - Aberdeen
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
I love the furniture BUT
I love the furniture. But the customer service team!.
First I received the wrong colour feet. I received the new one. And they aren't even the same ones let alone the colour. Sent pictures last time and now I have to send more. Come on Dfs !!!
17 de junio de 2026
Opinión espontánea
Respuesta de DFS Furniture - Aberdeen
Good Afternoon,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Jordan
DFS Customer Support
Simon was really helpful and took his…
Simon was really helpful and took his time to explain everything.
28 de junio de 2026
Respuesta de DFS Furniture - Aberdeen
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Respuesta de DFS Furniture - Aberdeen
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Respuesta de DFS Furniture - Aberdeen
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Respuesta de DFS Furniture - Aberdeen
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The member of staff went above and…
The member of staff went above and beyond to help us from the moment we entered the store. She let us see all the different variations of the sofa we had picked to make sure we got exactly what we wanted
26 de junio de 2026
Respuesta de DFS Furniture - Aberdeen
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Staff are/were very friendly and…
Staff are/were very friendly and helpful. Unfortunately your system crashed and we had to return to the store in Aberdeen to have our table and chairs reordered, other than this glitch we wer very pleased with the attitude of the staff we dealt with.
26 de junio de 2026
Respuesta de DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Chris was very easy to deal with
Chris was very easy to deal with and made the whole process simple and straight forward.
25 de junio de 2026
Respuesta de DFS Furniture - Aberdeen
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Recliner mechanism bracket snapped on…
Recliner mechanism bracket snapped on chair. DFS Won't sort it even fir a paid by me repair. Was directed to Emmiera Groupy DFS saying they would repair it who charged an £84 non refundable inspection fee. Was advised they could not get part. No help from DFS whatsoever. What's the point of giving a 15 year warranty on the frame if you can fix when broke and can't direct me tvo somewhere else. Get your act together DFS
Add on - I am quite willing and happy to pay for any repair and know the parts on recliner are only guaranteed for 2 years but it's the fact that a perfect fly good leather suite can't be repaired
15 de junio de 2026
Respuesta de DFS Furniture - Aberdeen
Good morning Mr Trickett,
Thank you for taking the time to share your feedback with us, we are sorry to hear you are experiencing an issue with your furniture and appreciate this is frustrating for you. Your original furniture was delivered in 2017, due to this the manufacturing warranty for the reclining mechanism expired in 2019 as only the main body frame and springs is covered for the extended period of 15 years, please accept our apologies for any confusion caused regarding this.
Kind Regards,
Holly M
DFS Customer Support
I had a great time shopping in DFS…
I had a great time shopping in DFS store. The staff are so helpful and the assistant that served me helped me pick a sofa.
19 de junio de 2026
Respuesta de DFS Furniture - Aberdeen
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
The salesman was nice and didnt…
The salesman was nice and didnt pressure us into buying the sofa and was helpful and answered all my questions
21 de junio de 2026
Respuesta de DFS Furniture - Aberdeen
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Staff very friendly
Staff very friendly, helpful and explained everything to make my purchase easier to complete.
22 de junio de 2026
Respuesta de DFS Furniture - Aberdeen
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Details were clear
Details were clear, coffee was offered. Overall an easy purchasing experience.
20 de junio de 2026
Respuesta de DFS Furniture - Aberdeen
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Respuesta de DFS Furniture - Aberdeen
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Respuesta de DFS Furniture - Aberdeen
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
DFS, what you would expect
Lee was very helpful and fully described the sofa functions completely. Very informative on the extras available. All in all a good experience.
20 de junio de 2026
Respuesta de DFS Furniture - Aberdeen
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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