We were looked after by Freddie and Brad who were both amazing and really went the extra mile to make sure we knew exactly what we were getting when buying an ex customer sofa (along with our other s... Ver más
La empresa ha respondido
Localización
Cambiar localización1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG Ashford, GB
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Consulta las opiniones de los clientes
Great team at the Ashford store. Priya was very helpful and guided me through the options available. All details were then checked by her colleague, Freddie, which was efficient and reassuring.
La empresa ha respondido
We had a very successful visit, We were able to look around the store at our leisure without being harassed. Once we were ready Mike was straight there to place our order. He was incredibly friendly a... Ver más
La empresa ha respondido
Very nice friendly and helpful staff. Despite a short wait whilst staff were engaged with other customers we were offered tea/coffee during the wait. The salesman was so nice and very efficient. A r... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG, Ashford, Reino Unido
- 0123 350 3089
4,9
Excelente
5 mil opiniones
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Outstanding Customer Service from Freddie/Freddy
We had Freddie helping us today.
He is nothing short of perfect!!
We had originally, around February, been trying to pick out a sofa for our new house and Freddie gave us all the information on what happenings, prices etc.
We came back in today and officially brought our very first sofa and Freddie was (again) amazing at helping us. It was quick, easy and he helped us to feel very comfortable and like we was talking to a friend whilst being very professional.
DFS has lovely furniture and really good deals. If you need something affordable, they offer very good payment plans!
Thank you DFS and thank you Freddie. You were awesome!!
9 de junio de 2026
Respuesta de DFS Furniture - Ashford
Hello Amy,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Freddie.
Kind regards,
Lia
DFS Customer Support
Great salesman
Great salesman - Freddie - easy process, efficient, professional and friendly
9 de junio de 2026
Respuesta de DFS Furniture - Ashford
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Freddy and Charlie were the members of…
Freddy and Charlie were the members of staff that dealt with us. We found them to be friendly, knowledgeable and professional. We were never under any pressure to make a decision and were given plenty of time and plenty of options to decide from. Very happy with the service.
9 de junio de 2026
Respuesta de DFS Furniture - Ashford
Hello Kellie,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Freddy & Charlie.
Kind regards,
Lia
DFS Customer Support
Helpful sales assistant
Helpful sales assistant, excellent service, great experience. Thanks
8 de junio de 2026
Respuesta de DFS Furniture - Ashford
Hello Sheena,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
What a great team of people!
Everyone I dealt with were very friendly, helpful and genuinely wanted me to welcome and find a product and deal suited to my needs.
5 de junio de 2026
Respuesta de DFS Furniture - Ashford
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Excellent product knowledge
Excellent product knowledge. We were told of all the possible options for the sofa we chose which helped us make the right decision. Easy transaction.
5 de junio de 2026
Respuesta de DFS Furniture - Ashford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
It was really nice and lovely
27 de mayo de 2026
Respuesta de DFS Furniture - Ashford
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Ashford
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very welcoming store
Very welcoming store, staff really friendly. Was offered
Coffee whilst waiting for a salesperson to become free as it was a busy morning. Store looked clean, well organised, light and airy.
7 de junio de 2026
Respuesta de DFS Furniture - Ashford
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Freddie was really helpful and friendly
Freddie was really helpful with helping design the perfect sofa for my home, super friendly, made sure I knew everything I needed to know. We came in late at the end of the day and yet he was still in a great mood and didn’t rush me at all. Very pleasant experience and came away really happy with my sofa!
6 de junio de 2026
Respuesta de DFS Furniture - Ashford
Hello,
We're really grateful you shared this amazing 5* review. We are glad to hear that Freddie helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Great Experience
6 de junio de 2026
Respuesta de DFS Furniture - Ashford
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Staff are very helpful
29 de mayo de 2026
Respuesta de DFS Furniture - Ashford
Hello Marry Jane,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Emily was absolutely brilliant
Emily was absolutely brilliant, completely informative, made everything work exactly to our needs and treated us with the utmost respect and professionalism. I would never hesitate to recommend to anyone i know.
5 de junio de 2026
Respuesta de DFS Furniture - Ashford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
I don’t understand why a purchase and…
I don’t understand why a purchase and and item that is x display will take 2 weeks for delivery after purchase
28 de mayo de 2026
Respuesta de DFS Furniture - Ashford
Good Morning,
We are really sorry to hear your furniture is going to take two weeks to be delivered this is really disappointing to hear. After look into your order we are able to see we were waiting on the payment method to be finalised before being able to release the order. Once the order was released the delivery was then arranged based on the next available delivery slot.
Kind Regards,
Vanessa
DFS customer Support
Great service
Freddie was very friendly ,informative made sure we knew all about the products before we signed .great service from all at DFS
4 de junio de 2026
Respuesta de DFS Furniture - Ashford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from DFS staff …
Excellent service from DFS staff member Freddie. Freddie was friendly, knowledgeable and patient throughout the process of choosing our sofa and coffee table. He took the time to answer all our questions and helped us find the perfect option for our home without any pressure. The whole experience was smooth and enjoyable. Thank you for your outstanding customer service Freddie.
2 de junio de 2026
Respuesta de DFS Furniture - Ashford
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Superb customer service
Superb customer service. The staff ( Charlie) was cooperative and didn’t mind at all to start all over again for changing the order.
3 de junio de 2026
Respuesta de DFS Furniture - Ashford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
All healpful
We spoke to a few members of the team at different stores to pick our sofa, all very helpful and friendly. Ordering was easy and Freddy was a pleasure to speak to!
3 de junio de 2026
Respuesta de DFS Furniture - Ashford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Ashford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Fred very helpful and knowledgeable
Fred very helpful and knowledgeable. Friendly and polite
3 de junio de 2026
Respuesta de DFS Furniture - Ashford
Hello John,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
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