Our sales rep was brilliant. He was polite, helpful, he was knowledgeable, attentive but not pushy. Feel like we totally trusted him and his intentions. Made us feel comfortable and cleverly (bu... Ver más
La empresa ha respondido
Localización
Cambiar localización1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG Ashford, GB
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Consulta las opiniones de los clientes
Emily has been nothing but exceptional. She has been very patient with me throughout the whole process. I have felt welcome. Her warm smile and politeness has made me feel very comfortable while choo... Ver más
Great guy who served us and was very knowledgeable to choose the sofa we wanted, tailored it for the fabric preferred which was on another sofa and showed us a virtual online picture of the sofa befor... Ver más
Your staff were all very polite and helpful especially Charlie who went to great lengths to show us how the sofa beds worked and their particular advantages. The advice and order completion was well... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG, Ashford, Reino Unido
- 0123 350 3089
4,9
Excelente
4 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
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Great guy who served us and was very…
Great guy who served us and was very knowledgeable to choose the sofa we wanted, tailored it for the fabric preferred which was on another sofa and showed us a virtual online picture of the sofa before making our final decision. great coffee too on the new machine, great overall service
23 de julio de 2026
Emily has been nothing but exceptional
Emily has been nothing but exceptional. She has been very patient with me throughout the whole process. I have felt welcome. Her warm smile and politeness has made me feel very comfortable while choosing my sofa. She has shown excellent hospitality and have been very professional throughout my whole experience.
24 de julio de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
James made the whole sales experience…
James made the whole sales experience really easy. He has great knowledge and pleasant sense of humour. I would recommend.
24 de julio de 2026
Respuesta de DFS Furniture - Ashford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Our sales rep was brilliant
Our sales rep was brilliant. He was polite, helpful, he was knowledgeable, attentive but not pushy. Feel like we totally trusted him and his intentions.
Made us feel comfortable and cleverly (but tastefully) moved the sale forwards well.
He was interested in our family as we had a call during the sale.abiit our boy having and accident at nursery. He was thoughtful and mindful.
Clearly and very skilled member of staff.
22 de julio de 2026
Respuesta de DFS Furniture - Ashford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Ashford
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
One sofa turned up burnt …
One sofa turned up burnt on one corner and the delivery team were basically throwing them around and didn't have the tool to put them together definitely not worth the £159 delivery change you have to pay for
13 de julio de 2026
Respuesta de DFS Furniture - Ashford
Good morning Henry,
Thank you for taking the time to share your review with us, we are so sorry to hear your furniture arrived with faults present and appreciate this is frustrating for you. Please rest assured this has been noted with the courier and a resolution will be provided as soon as possible.
Kind Regards,
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Ashford
Hello Anthony,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Bought 2 sofas from DFS ashford was…
Bought 2 sofas from DFS ashford was looked after by Emily, she was very helpful, friendly and nothing was a problem at all. All in all a very great experience.
19 de julio de 2026
Opinión espontánea
Respuesta de DFS Furniture - Ashford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Dfs ashford
Bought 2 sofas from DFS ashford was looked after by Emily, she was very helpful, friendly and nothing was a problem at all. All in all a very great experience.
19 de julio de 2026
Respuesta de DFS Furniture - Ashford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
We had a great experience at the…
We had a great experience at the Ashford branch James was amazing and very helpful!
19 de julio de 2026
Respuesta de DFS Furniture - Ashford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Pirya was very helpful
Pirya was very helpful, explained everything thoroughly, showed how to work the controls on the recliner.
18 de julio de 2026
Respuesta de DFS Furniture - Ashford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Respuesta de DFS Furniture - Ashford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Respuesta de DFS Furniture - Ashford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
James was very helpful and remembered…
James was very helpful and remembered we had been in months before. Very friendly and very helpful
18 de julio de 2026
Respuesta de DFS Furniture - Ashford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Nice app nice app nice app
16 de julio de 2026
Respuesta de DFS Furniture - Ashford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service and…
Excellent customer service and knowledge of product.
17 de julio de 2026
Respuesta de DFS Furniture - Ashford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great customer service friendly and easy
Great customer service friendly and easy
16 de julio de 2026
Respuesta de DFS Furniture - Ashford
Hello David,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Priya was so good in approaching the…
Priya was so good in approaching the customers, warm welcome, helping mind, very good explanation . Her explanation was very clear.
15 de julio de 2026
Opinión espontánea
Respuesta de DFS Furniture - Ashford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent service from the staff
Excellent service from the staff. Very helpful and professional.
15 de julio de 2026
Respuesta de DFS Furniture - Ashford
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
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