DFS Furniture - Basildon Opiniones 

7288
TrustScore: 5 sobre 5

4,9

Miles Gray Road, SS14 3AF Basildon, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Dawn was very helpful but was great as she told us where to look for what we wanted. She left us to look and sit for as long as we wanted popping back to see if we needed any help. And a welcome coffe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Danielle was so great. She was really patient when we changed our mind and bought completely different chairs to what we were originally looking at. She willing to answer all the questions we had. Bri... Ver más

Valorada con 5 estrellas sobre 5

Asha from basildon store was absolutely fantastic. She worked so hard to help me locate a sofa on clearance and I felt she really cared about my needs and went above and beyond. I’ve rarely had suc... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The lady that served me was amazing, she was very helpful, explained everything and showed me different options that I could have in my home. We have a small staircase and small doorways so I believed... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de artículos para el hogar
  4. Tienda de mobiliario para salones
  5. Tienda de sofás
  6. Tapicería

Escrito por la empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito por la empresa


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

7 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

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4,9

Todas las opiniones

(7288)

100.801 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great service providing clear explanation and options

In store Asha was great, she was patient as we went through our requirements, offered us and explained other options that were not visible in store and made the whole experience very straight forward

20 de julio de 2026
Logotipo de DFS Furniture - Basildon

Respuesta de DFS Furniture - Basildon

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Valorada con 5 estrellas sobre 5

Awesome service on both occasions that…

Awesome service on both occasions that we visited
Kind and very pleasant staff

20 de julio de 2026
Logotipo de DFS Furniture - Basildon

Respuesta de DFS Furniture - Basildon

Good Afternoon,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

The lady who helped us was very helpful…

The lady who helped us was very helpful and patient as we took a long time to make our selection of colour. She helped advise us but was not pushy and let us made our own choices without any pressure.

19 de julio de 2026
Logotipo de DFS Furniture - Basildon

Respuesta de DFS Furniture - Basildon

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very helpful staff

Very helpful staff, angela went through alot of options with us when choosing our sofa and explained everything we needed to know. Lovely store, did not feel pressured.

18 de julio de 2026
Logotipo de DFS Furniture - Basildon

Respuesta de DFS Furniture - Basildon

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

Friendly and helpful staff

18 de julio de 2026
Logotipo de DFS Furniture - Basildon

Respuesta de DFS Furniture - Basildon

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

Welcomed as soon as we walked into the…

Welcomed as soon as we walked into the store. Left to browse but help was on hand. When ready to ask questions seen straight away. Decision made on purchase and fully explained in a lot of helpful detail. I definitely recommend. X

18 de julio de 2026
Logotipo de DFS Furniture - Basildon

Respuesta de DFS Furniture - Basildon

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Valorada con 5 estrellas sobre 5

Very friendly,knowledgeable and…

Very friendly,knowledgeable and professional member of staff. Made us felt very relaxed and left us alone to discuss our purchase. We entered the dfs store very unsure and tired but left very happy

18 de julio de 2026
Logotipo de DFS Furniture - Basildon

Respuesta de DFS Furniture - Basildon

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

I had a very good experience at DFS

I had a very good experience at DFS. Shezad Choudry was extremely helpful, professional, and friendly throughout the whole process. He took the time to answer all my questions and made everything easy and stress-free. His excellent customer service is a real credit to DFS. Thank you, Shezad, for all your help!

18 de julio de 2026
Logotipo de DFS Furniture - Basildon

Respuesta de DFS Furniture - Basildon

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Valorada con 5 estrellas sobre 5

Excellent customer service

We were made comfortable by the lady that served us. We were offered a coffee which was very good. Everything was explained to us before we actually purchased our sofa.customer service was excellent.

15 de julio de 2026
Logotipo de DFS Furniture - Basildon

Respuesta de DFS Furniture - Basildon

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

Nice explain

I am happy. Great Customer Service on explaining with details step by step

17 de julio de 2026
Logotipo de DFS Furniture - Basildon

Respuesta de DFS Furniture - Basildon

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

Andrea was great at DFS Basildon…

Andrea was great at DFS Basildon answered every question we had regarding the sofa, the process was really easy thanks again

17 de julio de 2026
Logotipo de DFS Furniture - Basildon

Respuesta de DFS Furniture - Basildon

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Valorada con 5 estrellas sobre 5

Great selection, great staff

We had a very good experience with DFS, it started from the moment Dawn greeted us at the door, the store had many options to choose from, and the furniture displayed was stylish, seemed durable and of a good quality. We made 2 visits to the strore, staff were pleasant, Dawn in particular, who remained with us during both visits, was very kind, helpful, and always offered us coffee. It is not the furniture or the coffee that made our experience remarkable; one of the pieces we were interested in which my wife really liked, was not immediately available, and we needed to have a special arrangement before we could go ahead with the purchase, this required back and forth email communications that spanned over a week, again, it was Dawn who kindly provided her direct DFS email, chased the matter and always replied promptly till the issue was resolved and we finally managed to get what we were after. Overall, we had a pleasant experience and would highly recommend.

11 de julio de 2026
Logotipo de DFS Furniture - Basildon

Respuesta de DFS Furniture - Basildon

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Kelly was very helpful and…

Kelly was very helpful and knowledgeable about the products we purchased.
Also very friendly as are all the staff.
Would definitely recommend DFS to my friends and family.
My two daughters have purchased from them and have always been more than happy

15 de julio de 2026
Logotipo de DFS Furniture - Basildon

Respuesta de DFS Furniture - Basildon

Hello Menzies,

Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Kelly.

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Excellent service from the customer…

Excellent service from the customer service department today, would recommend to others.

15 de julio de 2026
Logotipo de DFS Furniture - Basildon

Respuesta de DFS Furniture - Basildon

Hello,

Thank you for sharing your great feedback with us.

Kind regards
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very helpful and a seamless…

Very helpful and a seamless transaction from start to finish

14 de julio de 2026
Logotipo de DFS Furniture - Basildon

Respuesta de DFS Furniture - Basildon

Hello Stuart,

Thanks for sharing your lovely review!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

The help and kindness was exceptional…

The help and kindness was exceptional when we were choosing our new bed and mattress, the knowledge from a lady called Asha was outstanding, many thanks to all the staff who helped us on the day.

13 de julio de 2026
Logotipo de DFS Furniture - Basildon

Respuesta de DFS Furniture - Basildon

Hello Pauline,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Marcus

Marcus, as store was absolutely brilliant explained everything. helped us in every possible way to get what we wanted and how we wanted it absolutely fantastic he was.

13 de julio de 2026
Logotipo de DFS Furniture - Basildon

Respuesta de DFS Furniture - Basildon

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Valorada con 4 estrellas sobre 5

Helpful staff

12 de julio de 2026
Logotipo de DFS Furniture - Basildon

Respuesta de DFS Furniture - Basildon

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,

Lorraine A
DFS Central Customer Support

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