Phenomenal experience from start to finish with Aleeza, from seeing her the other week and discussing our options to then placing our deposit today we couldn’t have asked for anyone more helpful! Woul... Ver más
Localización
Cambiar localizaciónHolyhead Road, Alvis Retail Park, CV5 8BW Coventry, GB
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Consulta las opiniones de los clientes
Great shopping experience. No pressure sales or pushy salesmen. Will was helpful, knowledgeable and took time to explain everything. Huge range of sofas on offer. Took advantage of the sale and extra... Ver más
La empresa ha respondido
Steve the salesman was brilliant - he is the main reason we made our purchase at the Coventry store! Thank you Steve - keep up the outstanding work you must be in line for Employee of the Month Award... Ver más
La empresa ha respondido
Overall the best. This my 20 years and 3rd time purchasing sofa at dfs. My first one did 5 years no complaints, changed because it was big, second one was beautiful but leather went faded and ripp... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Holyhead Road, Alvis Retail Park, CV5 8BW, Coventry, Reino Unido
- 0333 999 9756
4,9
Excelente
4 mil opiniones
Invita a los clientes a opinar
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Great customer service
Great customer service . Everything was explained clearly .
30 de mayo de 2026
Phenomenal experience with Aleeza.
Phenomenal experience from start to finish with Aleeza, from seeing her the other week and discussing our options to then placing our deposit today we couldn’t have asked for anyone more helpful! Would highly recommend. Big thank you from Jess and Aidan!
30 de mayo de 2026
Great service
23 de mayo de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Time staff had to speak with us and…
Time staff had to speak with us and explain each item , I went in twice and saw 3 members of staff all were so good , finally enabling me to make my choice I’ve been looking around for a while and DFS have come up best for customer service, and after care , this is my 4th settee from the Coventry store
30 de mayo de 2026
Respuesta de DFS Furniture - Coventry
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Friendly personnel
21 de mayo de 2026
Respuesta de DFS Furniture - Coventry
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Furniture on display exactly what we…
Furniture on display exactly what we wanted. Helpful salesman who explained everything we enquired about .
27 de mayo de 2026
Respuesta de DFS Furniture - Coventry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Steve the salesman was brilliant
Steve the salesman was brilliant - he is the main reason we made our purchase at the Coventry store!
Thank you Steve - keep up the outstanding work you must be in line for Employee of the Month Award.
27 de mayo de 2026
Respuesta de DFS Furniture - Coventry
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service.
26 de mayo de 2026
Respuesta de DFS Furniture - Coventry
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Very friendly and helpful service
Options were explained. Time taken to make sure we were happy with what we were buying and the finance options. Very friendly helpful service. No pressure was applied on us
25 de mayo de 2026
Respuesta de DFS Furniture - Coventry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great sales people didn't hasle left to…
Great sales people didn't hasle left to look round till read for assistance then couldn't be more helpful
25 de mayo de 2026
Respuesta de DFS Furniture - Coventry
Hello Jacqueline,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Overall
Overall, I was very satisfied with the service and would happily recommend DFS to others based on my experience.
25 de mayo de 2026
Respuesta de DFS Furniture - Coventry
Hello Maz,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great shopping experience
Great shopping experience. No pressure sales or pushy salesmen. Will was helpful, knowledgeable and took time to explain everything.
Huge range of sofas on offer. Took advantage of the sale and extra discount. Really pleased with our purchase.
25 de mayo de 2026
Respuesta de DFS Furniture - Coventry
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very officiant & helpful
24 de mayo de 2026
Respuesta de DFS Furniture - Coventry
Hello Marcus,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Very helpful and friendly staff
Very helpful and friendly staff
Made entire process easy to understand and a very pleasant experience
23 de mayo de 2026
Respuesta de DFS Furniture - Coventry
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Coventry
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Smooth and Pleasant Experience at DFS Coventry
Today we ordered two sofas from DFS and had a wonderful experience throughout the process. The store manager personally assisted us and explained all the sofa features, available options, and customisations very patiently and clearly, which really helped us make the right choice for our home.
We truly appreciated the professionalism, friendly approach, and the time taken to answer all our questions without rushing us. Overall, it was a smooth and comfortable buying experience. Thank you to the DFS Coventry team for the excellent customer service!
20 de mayo de 2026
Respuesta de DFS Furniture - Coventry
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
I was served by Will
I was served by Will. I have been in several local shops but I felt pressured to buy there. Will was different, knowledgeable but left me to browse on my own although he was there as soon as I was ready to order. He explained everything very well and was very affable and friendly.
20 de mayo de 2026
Respuesta de DFS Furniture - Coventry
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Amazing
Customer Service was fab and Steve was brilliant, very friendly and attentive. 5 stars.
20 de mayo de 2026
Respuesta de DFS Furniture - Coventry
Hello,
Thank you for sharing your kind feedback with us.
Kind regards
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Coventry
Good morning,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
The salesman was so helpful
The salesman was so helpful, friendly and more importantly knowledgeable. He made our experience easy.
17 de mayo de 2026
Respuesta de DFS Furniture - Coventry
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
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