We visited your Coventry branch and spoke to a young lady called Eleeza ( apologies if this spelling is incorrrect ) she was very good and took my wife and children through the functions of this par... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónHolyhead Road, Alvis Retail Park, CV5 8BW Coventry, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
From the moment we entered the Coventry store the customer service was very welcomed. Myself and my partner had been looking at sofas for a couple of weeks and wanted to finalise our choice. We... Ver más
La empresa ha respondido
Maz was fantastic from start to finish. He was professional, knowledgeable, and took the time to explain everything clearly without ever being pushy. He made the entire process straightforward and str... Ver más
La empresa ha respondido
I came here with my mum to find me a sofa bed which had to fit some pretty specific requirements. I believe the member of staff who helped us out was Darren, and he was an absolute delight. He... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Holyhead Road, Alvis Retail Park, CV5 8BW, Coventry, Reino Unido
- 0333 999 9756
4,9
Excelente
4 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Dfs sofa experience
Was greeted my saleslady who let us look round the store and was very helpful when ordering a new suite for our lounge. She was very informative and answered any questions we had too. A great customer service.
2 de julio de 2026
Respuesta de DFS Furniture - Coventry
Hello Stephen,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
We had our furniture delivered
We had our furniture delivered. We paid to have all rubbish taken away. Firstly the sofa had a scratch on it. Secondly they filled my bin with polystyrene. I complained in person in store, waited over a week for someone to come out. They have just offered me £80 refund or a replacement seat which may not colour match or a luxury hamper !!! They don't know what they can do about my full bin.
2 de julio de 2026
Opinión espontánea
Respuesta de DFS Furniture - Coventry
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
A great experience
No sales persons hassling you, lovely airy store, very relaxed atmosphere, nothing was too much trouble.
20 de junio de 2026
Respuesta de DFS Furniture - Coventry
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great customer service
Very friendly and helpful staff no pushy sales highly recommend DFS
28 de junio de 2026
Respuesta de DFS Furniture - Coventry
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Maz was very helpful
28 de junio de 2026
Respuesta de DFS Furniture - Coventry
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Brilliant customer service..
Brilliant customer service..
Explained product in very detailed way...
No Hard sale
Very upfront and transparent
Helped us alot in making a decision
Helped in choosing design and shape and size of a sofa as per our need
27 de junio de 2026
Respuesta de DFS Furniture - Coventry
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Great customer service. Not pushy at all, just helpful and polite.
27 de junio de 2026
Respuesta de DFS Furniture - Coventry
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Respuesta de DFS Furniture - Coventry
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Friendly and knowledgable staff
Friendly and knowledgable staff, made our experience a pleasure
26 de junio de 2026
Respuesta de DFS Furniture - Coventry
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
My experience was fast and all done…
My experience was fast and all done right . Nice man very helpful
23 de junio de 2026
Respuesta de DFS Furniture - Coventry
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Good customer service
Good customer service , good quality products, good finance options. Will was very knowledgeable and very friendly and a pleasure to talk to .
21 de junio de 2026
Respuesta de DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The salesman who served us was great
The salesman who served us was great, nothing was too much trouble. He just let us look around the showroom asked us a couple of times if we were ok. And answered any questions we asked, I hate it when salesmen jump on you, we felt quite at ease .
19 de junio de 2026
Respuesta de DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service!
Will served us, and even though we arrived only a few minutes before closing time, he couldn't of been more helpful and informative.
He made the whole process of buying very straight forward.
20 de junio de 2026
Respuesta de DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Respuesta de DFS Furniture - Coventry
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful and friendly
Very helpful and friendly. Explaining everything in detail
19 de junio de 2026
Respuesta de DFS Furniture - Coventry
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Lovely customer service
Lovely customer service.
Wasn’t jumped on as soon as we went to look.
Very helpful staff once we had made a decision
10 de junio de 2026
Respuesta de DFS Furniture - Coventry
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
very friendly polite staff that were…
very friendly polite staff that were not pushy and extremely helpful
17 de junio de 2026
Respuesta de DFS Furniture - Coventry
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Coventry
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Respuesta de DFS Furniture - Coventry
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
No pushy sales people following us…
No pushy sales people following us around the store. The advisors were helpful and knowledgeable.
Looking forward to seeing how the delivery goes.
14 de junio de 2026
Respuesta de DFS Furniture - Coventry
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.