DFS Furniture - Coventry Opiniones 

4231
TrustScore: 5 sobre 5

4,9

Holyhead Road, Alvis Retail Park, CV5 8BW Coventry, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We visited your Coventry branch and spoke to a young lady called Eleeza ( apologies if this spelling is incorrrect ) she was very good and took my wife and children through the functions of this par... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From the moment we entered the Coventry store the customer service was very welcomed. Myself and my partner had been looking at sofas for a couple of weeks and wanted to finalise our choice. We... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Maz was fantastic from start to finish. He was professional, knowledgeable, and took the time to explain everything clearly without ever being pushy. He made the entire process straightforward and str... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I came here with my mum to find me a sofa bed which had to fit some pretty specific requirements. I believe the member of staff who helped us out was Darren, and he was an absolute delight. He... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de artículos para el hogar
  4. Tienda de mobiliario para salones
  5. Tienda de sofás
  6. Tapicería

Escrito por la empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito por la empresa


Información de contacto

  • Holyhead Road, Alvis Retail Park, CV5 8BW, Coventry, Reino Unido

  • 0333 999 9756

4,9

Excelente

TrustScore: 5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(4231)

95.112 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Not pushy and left us until we were…

Not pushy and left us until we were ready. Very helpful when we were ready to make an order.

25 de abril de 2026
Logotipo de DFS Furniture - Coventry

Respuesta de DFS Furniture - Coventry

Hello,

Thank you for sharing your positive feedback with us.

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

I got very good customer service from…

I got very good customer service from the lovely lady that served me - she was well knoledgeable - explained and answered all my questions

19 de abril de 2026
Logotipo de DFS Furniture - Coventry

Respuesta de DFS Furniture - Coventry

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Quality Sofa & Good customer service

Staff were very helpful in store, delivery was great. Sofa really good quality.

There was one minor issue with power recliner missing an adapter, delivery guys made a note, and was resolved promptly by customer service getting a new adapter sent out within a few weeks, and now fixed.

18 de marzo de 2026
Opinión espontánea
Logotipo de DFS Furniture - Coventry

Respuesta de DFS Furniture - Coventry

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Valorada con 4 estrellas sobre 5

Good selection pleasant experience

Sales girl was very helpful & polite & not too pushy.

24 de abril de 2026
Logotipo de DFS Furniture - Coventry

Respuesta de DFS Furniture - Coventry

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

The Sales Guy was extremely helpful and…

The Sales Guy was extremely helpful and not at all pushy which honestly made the experience much more enjoyable

24 de abril de 2026
Logotipo de DFS Furniture - Coventry

Respuesta de DFS Furniture - Coventry

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

Harveen’s customer service was class

Harveen’s customer service was class! Would return if needed another couch by next week!

21 de abril de 2026
Logotipo de DFS Furniture - Coventry

Respuesta de DFS Furniture - Coventry

Hello,

Thank you for sharing your great review with us.

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

We were halped by Harvin and she was…

We were halped by Harvin and she was exvellent. Very pleasant, knowledgeable and helpful

19 de abril de 2026
Logotipo de DFS Furniture - Coventry

Respuesta de DFS Furniture - Coventry

Good Morning,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

From advising and ordering Maz at the…

From advising and ordering Maz at the Coventry branch was good. Great service so far

19 de abril de 2026
Logotipo de DFS Furniture - Coventry

Respuesta de DFS Furniture - Coventry

Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great friendly service ,took time to go…

Great friendly service ,took time to go through everything ,offered drinks very pleasant and easy experience dfs alvis retail Park Coventry

18 de abril de 2026
Logotipo de DFS Furniture - Coventry

Respuesta de DFS Furniture - Coventry

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very knowledgeable and helpful

Very knowledgeable and helpful, a nice experience

18 de abril de 2026
Logotipo de DFS Furniture - Coventry

Respuesta de DFS Furniture - Coventry

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Good Customer service


I had a great experience today purchasing Sofa from DFS Alvis retail park. The staff were welcoming, patient, and genuinely helpful throughout the entire process. They took the time to understand what I was looking for, offered useful suggestions without being pushy, and made everything feel easy and stress-free.
Their knowledge of the products really stood out, and they went above and beyond to ensure I was happy with my choices and the overall customer service was excellent.
I’m very pleased with my purchase and would definitely recommend this store to others looking for quality furniture and friendly, professional service.

16 de abril de 2026
Logotipo de DFS Furniture - Coventry

Respuesta de DFS Furniture - Coventry

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very good and very helpful great service

Very good and very helpful great service

16 de abril de 2026
Logotipo de DFS Furniture - Coventry

Respuesta de DFS Furniture - Coventry

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

We felt very informed and supported…

We felt very informed and supported throughout the process, we were given really good advice about after care.

15 de abril de 2026
Logotipo de DFS Furniture - Coventry

Respuesta de DFS Furniture - Coventry

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Valorada con 5 estrellas sobre 5

Steve at DFS Coventry

We were allowed to look around without feeling pressured and felt totally relaxed. We were also surprised at the amount of different styles of suites available compaired to other retailers. Steve talked us through all the options and guarantees and really made us feel welcome. He was easy to talk to and made it a pleasent experience and we were happy to do a deal with him.

8 de abril de 2026
Logotipo de DFS Furniture - Coventry

Respuesta de DFS Furniture - Coventry

Good morning Clive,

We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!

Kind Regards

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Calm and unrushed experience without any pressure

We were left to have a good look around the showrooms, without a salesperson following us around and only when we had been sat contemplating and discussing our options were we approached and asked if we needed any help. The young sales assistant was lovely, very helpful without putting us under any pressure to make decisions. She gave us all the options for purchase through finance and talked to us about other options such as additional items to match the range and also protection options, and gave us as much time as we needed to think things through.

15 de abril de 2026
Logotipo de DFS Furniture - Coventry

Respuesta de DFS Furniture - Coventry

Good morning Judith,

Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Really good, helpful service.

Great service but staff offered help when first arrived without the hard sell, which left us time to look around, much appreciated 👏.

14 de abril de 2026
Logotipo de DFS Furniture - Coventry

Respuesta de DFS Furniture - Coventry

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

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