I visited DFS today and ordered a coffee table. I just wanted to leave some feedback about the lovely lady who served me. She was extremely friendly, helpful and made the whole experience really e... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Very friendly staff and very helpful. Have previously bought a sofa from here and decided to purchase another one as great experience before. Zoe Chichester sold me my sofa and found her very friend... Ver más
La empresa ha respondido
Great customer service from all staff, Nicola Annie and Zoe at Crawley branch- very friendly, helpful and not at all pushy. Lots of information given and not rushed. All very efficient and polite.... Ver más
La empresa ha respondido
I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
76/77 Station Way, RH10 1FP, Crawley, Reino Unido
- 0333 999 9511
4,9
Excelente
1 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent friendly service with a coffee and a smile
We found our sales advisor very informative and helpful, it was nice to feel relaxed with our cappuccinos that we were offered whilst the finer details of our purchase were being explained fully. I didn't feel pressured at all into making a purchase which was reassuring. I would definitely recommend you store to my friends.
18 de octubre de 2025
Respuesta de DFS Furniture - Crawley
We're happy to hear that our sales advisor was informative and helpful, and that you felt relaxed during the purchase process. It's great you didn't feel pressured and would recommend our store. Thanks for your positive feedback.
Kind regards,
Vanessa
DFS Customer Support
Sales assistant very helpful well…
Sales assistant very helpful well informed about the sofa we will picked
18 de octubre de 2025
Respuesta de DFS Furniture - Crawley
We appreciate you sharing your experience with us. We are so glad to hear our sales assistant was helpful and well-informed about your selection.
Kind regards,
Vanessa
DFS Customer Support
Respuesta de DFS Furniture - Crawley
Thank you for your kind words
Kind Regards,
Vanessa
DFS Customer Support
When I went into the store it was so…
When I went into the store it was so nice to feel welcomed and have no pressure sales forced upon us.
Great service and very helpful.
12 de octubre de 2025
Respuesta de DFS Furniture - Crawley
Good morning Morgan,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent service and clear explanation…
Excellent service and clear explanation and support in making our purchase.
13 de octubre de 2025
Respuesta de DFS Furniture - Crawley
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Brooke was lovely!
Brooke was really personable, friendly and professional.
I had visited the store previously and researched so knew what I wanted. Brooke was very good at checking details and colour options, showing examples in store and made the ordering process very easy. When feeling the difference between the cushion options, she was insistent I sat like I did at home so I did take my shoes off and tuck my feet up to be comfortable!
She was very clear with the care of the sofa and the products on offer, which we purchased.
Would definitely return in the future and ask for Brooke’s assistance again.
12 de octubre de 2025
Respuesta de DFS Furniture - Crawley
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Perfect sales
We went intocthe Crawley branch and the lady was so helpful and friendly. There no was no overbearing hard sell but she was perfectly attentive, polite and helpful
12 de octubre de 2025
Respuesta de DFS Furniture - Crawley
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Crawley mall DFS. I was met in the shop by a lady called…
I was met in the shop by a lady called Brooke… she was very smiley and very helpful… she spent a lot of time with me making sure I choose the best option for me and she went through everything. Such a lovely lady.
9 de octubre de 2025
Respuesta de DFS Furniture - Crawley
We're happy to hear that you enjoyed your experience in our shop. We appreciate your positive feedback regarding the assistance you received. It's great to know that our team member was so helpful and attentive.
Kind Regards,
Vanessa
DFS Customer Support
Great customer experience
Tom and Brook were great. Superb helpful in the store and on the phone taking our order. Great customer service!
9 de octubre de 2025
Respuesta de DFS Furniture - Crawley
We appreciate you taking the time to share your positive experience. We are so glad to hear that you were happy with the assistance you received in our store.
Kind regards,
Vanessa
DFS Customer Support
Great customer service from Tom and his…
Great customer service from Tom and his colleague.
9 de octubre de 2025
Respuesta de DFS Furniture - Crawley
Good afternoon Tom,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Staff was helpful in explaining
I visited Crawley branch recently and they didn't have the sofa in store on display. However, they explained it very well.
30 de septiembre de 2025
Respuesta de DFS Furniture - Crawley
We appreciate you taking the time to share your experience. We're glad the team provided a helpful explanation, even though the sofa wasn't on display during your visit.
Kind Regards,
Vanessa
DFS Customer Support
Buying a Ronan L shaped sofa
Went into the Crawley store twice before deciding to go for our sofa. Went onto the dfs website and found the phone number for purchases and got connected to Zee. He was great, taking us through the process in a really clear way. He made sure we had the right sofa, with all the features we wanted. We were very pleased with the thoroughness of the process.
7 de octubre de 2025
Respuesta de DFS Furniture - Crawley
We appreciate you taking the time to share your experience. We're happy to hear that you were pleased with the service you received and that the process was clear and thorough. Thank you for your positive feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very friendly staff gave us coffee and…
Very friendly staff gave us coffee and chatted with us about the sofa. Very informative and helpful
25 de septiembre de 2025
Respuesta de DFS Furniture - Crawley
We appreciate you sharing your experience with us. We're happy to hear that our staff were friendly, helpful, and informative during your visit.
Kind Regards,
Vanessa
DFS Customer Support
DFS: amazing & beautiful
Amazing staff, a pleasant experience interacting with Brad as well! Very polite, experienced, and friendly! Amazing designs, ordered my sofas and tables from them!
Their table lamps are beautiful too!
I’d highly recommend!
27 de septiembre de 2025
Respuesta de DFS Furniture - Crawley
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Brad.
Kind Regards,
Jordan
DFS Customer Support
Really pleased with the assistance…
Really pleased with the assistance provided. Tom was excellent
4 de octubre de 2025
Respuesta de DFS Furniture - Crawley
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Friendly staff who were incredibly…
Friendly staff who were incredibly helpful and gave some good advice/opinions on which sofa to go for and the material
26 de septiembre de 2025
Respuesta de DFS Furniture - Crawley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
I enjoyed the teams patience and…
I enjoyed the teams patience and kindness,so lovely and my purchase is worth the money so comfy .
1 de octubre de 2025
Respuesta de DFS Furniture - Crawley
Good Afternoon Victoria,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Everything was explained clearly
Everything was explained clearly. Helpful not pushy sales staff. Friendly atmosphere
29 de septiembre de 2025
Respuesta de DFS Furniture - Crawley
Good afternoon Liz,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Derryn was great
Derryn was great. She was polite, professional and very knowledgable. I would thoroughly recommend her.
29 de septiembre de 2025
Respuesta de DFS Furniture - Crawley
Good afternoon Bridget,
Thank you so much for taking the time to share your feedback, it is much appreciated. We hope that you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very Good product knowledge
Very Good product knowledge. Very accomodating and very good people rapport. Me and wife are happy with the service today.
29 de septiembre de 2025
Respuesta de DFS Furniture - Crawley
Good Afternoon Frederick,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.