We were greeted by George on arrival at the Edinburgh store. After a quick chat we were shown all our options in our price bracket. George was great, customer service without feeling pressured into a... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Following a very unsatisfactory purchase from another retailer we decided to buy our new sofas from DFS We went to the Edinburgh branch where we were very impressed with Zara's professionalism and k... Ver más
La empresa ha respondido
We had a fantastic experience buying our very first couch for our first home together yesterday. Zara & Roy couldn’t have been any more helpful. They were full of knowledge and great advice.
La empresa ha respondido
Overall excellent service. Explained to staff member what we were looking for, George Henderson showed us exactly what we were looking to purchase, explained everything about colour, sizes etc. no pr... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
A1, Milton Link, EH15 3QH, Edinburgh, Reino Unido
- 0333 999 9793
4,9
Excelente
10 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Good Customer Service
We were unsure from the website about how the dimensions of the Plush sofa and footstool combination would work for us, but the salesperson, Ryan, very helpfully made sure we were ordering the right things. The customer service was excellent throughout our experience ordering from DFS, with Ryan being sure to confirm every part of our order with us and clearly explaining everything. I would recommend ordering in store because the staff are so helpful.
8 de agosto de 2026
Respuesta de DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Excellent help by Ryan
Excellent help by Ryan. Very helpful and informative. He couldn’t have done any more to help.
8 de agosto de 2026
Respuesta de DFS Furniture - Edinburgh
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Excellent service
8 de agosto de 2026
Respuesta de DFS Furniture - Edinburgh
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Ewan Tha salesman was extremely…
Ewan Tha salesman was extremely pleasant and helpful, great choice of suites
8 de agosto de 2026
Respuesta de DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Amazing staff
The staff that helped me today were excellent. Very knowledgeable about the products, professional and informative and friendly. They really helped put me at ease and make it a great experience.
The shop itself is well laid out, plenty to see and try but with good space to move around.
8 de agosto de 2026
Respuesta de DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
I would definitely recommend Ryan he is…
I would definitely recommend Ryan he is great at his job, answered all my questions with confidence.
8 de agosto de 2026
Respuesta de DFS Furniture - Edinburgh
Hello Lisa,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Was greeted by a nice staff member… Zara
Was greeted by a nice staff member named Zara she explained the layout off the shop and didn't try to force anything on to us. Asked what we were looking for and explained were to look.
8 de agosto de 2026
Respuesta de DFS Furniture - Edinburgh
Hello Colin,
Thanks for your lovely feedback, we’re glad to hear Zara met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - Edinburgh
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Good shopping experience
Non pushy sales person who was informative and pleasant - well looked after without any pressure
7 de agosto de 2026
Respuesta de DFS Furniture - Edinburgh
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience and friendly and professional assistant
The assistant was very friendly without being pushy. She showed me a range of options similar to my first choice for comparison. Once I had made my choice she gave me lots of time to decide on sizes and options showing me digitally how things would look. A very good experience and great range of sofas available.
7 de agosto de 2026
Respuesta de DFS Furniture - Edinburgh
Hello Jackie,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Great experience
Great selection of sofas. Staff were very friendly and helpful. George in particular helped me and my wife come to a decision on which sofa to buy and the different options on payments. Highly recommend
7 de agosto de 2026
Respuesta de DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Good staff .
30 de julio de 2026
Respuesta de DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Warm greeting on entering premises
Warm greeting on entering premises. Lovely and clean and set out easily to walk round. Plenty of choice. Ewan was very helpful and knowledgeable, loved he left us alone to take our time, but seemed to know the right time to approach and help us.
A very pleasant experience from someone who is indecisive and hates shopping
6 de agosto de 2026
Respuesta de DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
George the Sales Rep
George the Sales Rep. Was very helpful in helping choose my new sofa bed. He gets a 10 out of 10
6 de agosto de 2026
Respuesta de DFS Furniture - Edinburgh
Good Afternoon,
We are really happy that George met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great service and lovely staff
We were served by a lovely salesman who was very knowledgeable and had infinite patience - a rare quality these days. He found us the perfect sofa. Great service.
Would definitely recommend DFS to friends.
5 de agosto de 2026
Respuesta de DFS Furniture - Edinburgh
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very cheerful I made it quick and easy…
Very cheerful staff made it quick and easy for me to get what I was looking for.
5 de agosto de 2026
Respuesta de DFS Furniture - Edinburgh
Hello,
Thank you for your positive feedback.
Holly M
DFS Customer Support
Great service and easy
5 de agosto de 2026
Respuesta de DFS Furniture - Edinburgh
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
I was served by a man called Ryan
I was served by a man called Ryan, what a great help he knew everything about the sofas we asked about. He wasn't pushy like some salesman. Made buying our sofas a great experience. 10/10
3 de agosto de 2026
Respuesta de DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The guy was excellent and made us feel…
The guy was excellent and made us feel at ease
4 de agosto de 2026
Respuesta de DFS Furniture - Edinburgh
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Amazing helpful staff.Nothing to much…
Amazing helpful staff.Nothing to much trouble they help with all information regarding sales.
4 de agosto de 2026
Respuesta de DFS Furniture - Edinburgh
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.