Louis was very helpful, professional and knowledgeable about the sofa we were interested in. We were torn between a sofa at DFS and one elsewhere but due to the excellent customer service and qual... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónmetro retail park metro retail park, NE11 9XS Gateshead, GB
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Consulta las opiniones de los clientes
Our son bought a suite a couple of months ago and we had a fabulous helpful, very knowledgable guy called Mark. We went back in today to buy ours, again so very helpful, spent time with us to help wit... Ver más
La empresa ha respondido
I was warmly welcomed into the store and asked if I was looking for anything in particular. David one of the sales personnel took me round and showed me various sofas explaining them in detail. I was... Ver más
La empresa ha respondido
We had been planning to upgrade our old corner unit for a while, and decided that today was the day 03/08/26. Chose DFS metro retail park had a look around with no pressure or hard sell just us at o... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
metro retail park metro retail park, NE11 9XS, Gateshead, Reino Unido
- 0333 999 9757
4,9
Excelente
10 mil opiniones
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Customer Service Masterclass
In store experience at DFS Metro Centre was superb. We were assisted by Juliet who was very knowledgeable about the ranges, took time to explain everything in detail and understand our needs and preferences. Can’t wait to get our new sofa.
17 de julio de 2026
Respuesta de DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Paul was very helpful and explained…
Paul was very helpful and explained every thing we would give him a ten.
17 de julio de 2026
Respuesta de DFS Furniture - Gateshead
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Staff were excellent well informed on…
Staff were excellent well informed on furniture
15 de julio de 2026
Respuesta de DFS Furniture - Gateshead
Hello Mark,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Superb Aftercare
After discovering an issue with a seven year old sofa from DFS, I visited the store in the hope they could offer some help to rectify the problem. I spoke to Mark and he couldn’t have been more helpful, despite me no longer having the receipt . Unbeknown to me, each sofa comes with a 15 year structural warranty and Mark quickly assessed my issue and arranged for a speedy repair.I can’t rate the service high enough and Mark was superb. Thank you
15 de julio de 2026
Opinión espontánea
Respuesta de DFS Furniture - Gateshead
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Amazing team at the metrocenter
We recently purchased a Ronan sofa from DFS at the merto center and the entire experience has been fantastic.
The team in the showroom was incredibly helpful without being pushy, giving us plenty of time to test out different styles and make our decision.
13 de julio de 2026
Respuesta de DFS Furniture - Gateshead
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Sales person was extremely polite and…
Sales person was extremely polite and patient, explained everything in a professional but calm manner
14 de julio de 2026
Respuesta de DFS Furniture - Gateshead
Hello Dave,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
The purchase of the furniture was made easy as the salesman knew the product and was very helpful …
The purchase of the furniture was made very easy and
12 de julio de 2026
Respuesta de DFS Furniture - Gateshead
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Had a really great service from Mark
Had a really great service from Mark , who was knowledgable attentive and professional .Great customer service throughout our visit to the store
14 de julio de 2026
Respuesta de DFS Furniture - Gateshead
Hello Mrs Hall,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Excellent staff member.
14 de julio de 2026
Respuesta de DFS Furniture - Gateshead
Hello Joan,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Straight forward ,easy to…
Straight forward ,easy to understand.fair price Thanks Juliet
14 de julio de 2026
Respuesta de DFS Furniture - Gateshead
Hello Philip,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Looking for new furniture/ reasonable prices !
I visited the store by Newcastle Metro Centre and the Sales Assistant David, was so helpful and knowledgeable, I fell in love with the sofa and armchair and really enjoyed the stores presentation of its furniture. Loved the Summer sale prices, which really help!
13 de julio de 2026
Respuesta de DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Staff great don't push you let you look…
Staff great don't push you let you look round but there if you need them Patrick was great explained everything.
1 de julio de 2026
Respuesta de DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards
Holly M
DFS Customer Support
Zak was nothing but helpful and such a…
Zak was nothing but helpful and such a king genuinely nice person. Was a pleasure to work with him. Thank you so much for the laughs and nice vibes.
13 de julio de 2026
Respuesta de DFS Furniture - Gateshead
Good Morning,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Lorraine A
DFS Central Customer Support
Respuesta de DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great helpful assistance can not fault…
Great helpful assistance can not fault the service
13 de julio de 2026
Respuesta de DFS Furniture - Gateshead
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Paul was fantastic
Paul was fantastic. Didn’t try to sell us something we didn’t want. Admittedly we knew what we were after, He actually gave us some sound advice and shared his knowledge unobtrusively.
His knowledge doesn’t just lay with sofas. He taught us a few things about how furniture can improve our lives if treated properly. We didn’t feel pushed to purchase anything.
12 de julio de 2026
Respuesta de DFS Furniture - Gateshead
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Good Experience
Really easy and simple way to get a sofa. Zak was brilliant and really helpful explaining all the options and combinations to us. He was personable and great, not pushy. Listened to our needs and drew a diagram up for us, and created even more space in our room with jiggling things around. Thanks Zak. Looking forward to getting our sofa!
12 de julio de 2026
Respuesta de DFS Furniture - Gateshead
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent service from the minute we…
Excellent service from the minute we visited the Gateshead showroom. Good range of products offered.
12 de julio de 2026
Respuesta de DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Really friendly, knowledgeable staff…
Really friendly staff who let you browse without following you around the store. Juliet was very patient explained the features of our purchase. She was very friendly and let us look while we made our decision and once we decided on what we wanted she explained care details, delivery options and aftercare. It was a very pleasant afternoon
12 de julio de 2026
Respuesta de DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
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