DFS Furniture - Gateshead Opiniones 

10.191
TrustScore: 5 sobre 5

4,9

metro retail park metro retail park, NE11 9XS Gateshead, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Louis was very helpful, professional and knowledgeable about the sofa we were interested in. We were torn between a sofa at DFS and one elsewhere but due to the excellent customer service and qual... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our son bought a suite a couple of months ago and we had a fabulous helpful, very knowledgable guy called Mark. We went back in today to buy ours, again so very helpful, spent time with us to help wit... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was warmly welcomed into the store and asked if I was looking for anything in particular. David one of the sales personnel took me round and showed me various sofas explaining them in detail. I was... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had been planning to upgrade our old corner unit for a while, and decided that today was the day 03/08/26. Chose DFS metro retail park had a look around with no pressure or hard sell just us at o... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de artículos para el hogar
  4. Tienda de mobiliario para salones
  5. Tienda de sofás
  6. Tapicería

Escrito por la empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito por la empresa


Información de contacto

  • metro retail park metro retail park, NE11 9XS, Gateshead, Reino Unido

  • 0333 999 9757

4,9

Excelente

TrustScore: 5 sobre 5

10 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,9

Todas las opiniones

(10.191)

94.712 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

First class service

First class service

12 de julio de 2026
Logotipo de DFS Furniture - Gateshead

Respuesta de DFS Furniture - Gateshead

Hello,

Thank you for your great review.

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Courteous and helpful.Detailed advice…

Courteous and helpful.Detailed advice re products.even reduction on treatments.

12 de julio de 2026
Logotipo de DFS Furniture - Gateshead

Respuesta de DFS Furniture - Gateshead

Hello,

Thank you for sharing your great review with us.

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great service by Zak

Great service by Zak.
Helped us pick the right sofa.
Explained all the different options.

12 de julio de 2026
Logotipo de DFS Furniture - Gateshead

Respuesta de DFS Furniture - Gateshead

Hello,

Thank you for your positive feedback.

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

DFS METRO CENTRE

we were assisted by Mark Thomas in the purchase of two separate sofas for two different rooms
Mark helped us chose without any type of "sales pressure"
He assisted us massively in the choice of our furniture
Apart from being very knowledgeable, Mark is a really nice person and made out experience very enjoyable, which is a massive compliment from a "bloke" buying furniture with his wife on a Saturaday afternoon

11 de julio de 2026
Logotipo de DFS Furniture - Gateshead

Respuesta de DFS Furniture - Gateshead

Hello,

We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!

Kind regards
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great support from the staff

Great support from the staff. Not pushy at all and made us very welcome.

11 de julio de 2026
Logotipo de DFS Furniture - Gateshead

Respuesta de DFS Furniture - Gateshead

Hello,

Thank you for sharing your lovely feedback with us.

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

The lady in question was fantastic…

The lady in question was fantastic explained everything and was really friendly and helpful

11 de julio de 2026
Logotipo de DFS Furniture - Gateshead

Respuesta de DFS Furniture - Gateshead

Hello,

Thank you for sharing your great feedback with us.

Kind regards
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great service and Amazing Sofa

Honestly, from the moment we walked in, we were just looking for a corner recliner but we came away with something better, thanks to Pamela. She helped us massively and when we found our dream sofa, got a wonderful Latte for my partner (which he loved), and helped us with the credit paperwork, which was processed so easily. Couldn't recommend her enough. Thank you again Pamela for helping us find our forever sofa (or at least for the next 5-10 years lol)

11 de julio de 2026
Logotipo de DFS Furniture - Gateshead

Respuesta de DFS Furniture - Gateshead

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Fabulous customer service from Lewis

Fabulous customer service from Lewis. No pressure selling. Great knowledge helping me to make my choice. Lewis was friendly and approachable. Thank you.

10 de julio de 2026
Logotipo de DFS Furniture - Gateshead

Respuesta de DFS Furniture - Gateshead

Hello Miss Bone,

Thanks for your lovely feedback, we’re glad to hear Lewis met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Helpful staff

Helpful staff. Good choice and finance options.

8 de julio de 2026
Logotipo de DFS Furniture - Gateshead

Respuesta de DFS Furniture - Gateshead

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Paul sales man was very helpful…

Paul sales man was very helpful explaining everything about sofas we chose

7 de julio de 2026
Logotipo de DFS Furniture - Gateshead

Respuesta de DFS Furniture - Gateshead

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

We came to the store in Gateshead metro…

We came to the store in Gateshead metro for a sofa which we saw online we weren’t pounced on as soon as we walked in just left to browse we had to ask for assistance which we preferred,the gentleman who helped us we amazing explained everything the best experience of buying furniture ever

7 de julio de 2026
Logotipo de DFS Furniture - Gateshead

Respuesta de DFS Furniture - Gateshead

Hello Peter,

We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

From the moment we stepped over the threshold

From the moment we stepped over the threshold we were made very welcome. One of the assistants even remembered me from 7 months ago.

6 de julio de 2026
Logotipo de DFS Furniture - Gateshead

Respuesta de DFS Furniture - Gateshead

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Amazing helpful staff

We had such a fantastic experience at DFS, thanks to Rachel. She was incredibly friendly, patient, and knowledgeable, taking the time to understand exactly what we were looking for without ever making us feel rushed or pressured.

Rachel went above and beyond to help us find our dream sofa, offering great advice and making the whole process easy and enjoyable. Her excellent customer service really stood out, and we couldn’t be happier with our purchase.

Thank you, Rachel, for making what could have been a stressful decision such a positive experience. We highly recommend asking for Rachel if you’re visiting DFS!

29 de junio de 2026
Logotipo de DFS Furniture - Gateshead

Respuesta de DFS Furniture - Gateshead

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Valorada con 5 estrellas sobre 5

Pam was very helpful with choosing our…

Pam was very helpful with choosing our new settee. We went in and we were really unsure on what we wanted but Pam went through every option to make sure we were happy!

Thank you again

6 de julio de 2026
Logotipo de DFS Furniture - Gateshead

Respuesta de DFS Furniture - Gateshead

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

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