The members of staff we interacted with were attentive and helpful. We were offered a much needed coffee after trailing round other stores. When we decided which sofa we wanted we were given specific... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
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Consulta las opiniones de los clientes
We had a really positive experience ordering our new sofa from DFS. The whole process was simple and straightforward from start to finish. Everything was explained clearly, all of our questions we... Ver más
La empresa ha respondido
We were lucky to find what we were looking for....However the customer service was great and Keely was very patient and accommodating and took us through the entire process really well. She's a great... Ver más
La empresa ha respondido
Becky was brilliant from start to finish. Went through all of the colour options and combinations and was thorough on care instructions. She went out of her way to remember our names and was really go... Ver más
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Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, Reino Unido
- 0333 999 9777
4,9
Excelente
5 mil opiniones
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Good friendly not pushy staff
31 de mayo de 2026
Respuesta de DFS Furniture - Giltbrook
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Bob was really great and helpful
Bob was really great and helpful. Didn’t bombard us as soon as we walked through the door. Waited until we were ready for help - explained all terms and agreements for our sofas. Was an overall great experience
30 de mayo de 2026
Respuesta de DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Everyone was very friendly and Becky…
Everyone was very friendly and Becky was super helpful answering all our questions and helping us to make the right decision for our new sofas.
30 de mayo de 2026
Respuesta de DFS Furniture - Giltbrook
Good Morning,
We are really happy that Becky met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
great service
23 de mayo de 2026
Respuesta de DFS Furniture - Giltbrook
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent service
Excellent service, excellent advice, John explained everything we needed to know regarding our sale, he was most polite & so was the lady who confirmed our order. We would definitely recommend our family & friends to visit any DFS store. (30/05/2026) DFS Furniture Giltbrook.
30 de mayo de 2026
Respuesta de DFS Furniture - Giltbrook
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that John met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Respuesta de DFS Furniture - Giltbrook
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Me and my partner are moving home and went in to have a look at the possibility of buying a new sofa and Dinning table.
Bob introduced himself as we entered and made us feel very welcomed.
Bob had incredible customer service.
After me and my partner picked out the furniture, Bob explained the whole process with different designs, fabrics and delivery date and cost. Bob made things very clear and made everything stress free. He even went into details about the cleaning and looking after our new furniture.
Would definitely recommend a visit if you're looking for quality furniture and top tier service.
29 de mayo de 2026
Respuesta de DFS Furniture - Giltbrook
Hello Nathan,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Good range of furniture and helpful
Good range of furniture and helpful, friendly staff
28 de mayo de 2026
Respuesta de DFS Furniture - Giltbrook
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Fantastic service from Becky
Fantastic service from Becky. She eas so lovely and extremely helpful assisting us choose the right furniture.
28 de mayo de 2026
Respuesta de DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Kelly was very helpful and friendly
Kelly was very helpful and friendly. Couldn't fault the service. Thanks
27 de mayo de 2026
Respuesta de DFS Furniture - Giltbrook
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Great experience
The sales assistant was very friendly, knowledgeable and helpful.
Great Service.
27 de mayo de 2026
Respuesta de DFS Furniture - Giltbrook
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Giltbrook
Hello Georgia,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Great was very helpful
Great was very helpful. Was very thorough with the information. Showed us the options in the fabric I wanted, lots of choices!
25 de mayo de 2026
Respuesta de DFS Furniture - Giltbrook
Hello Patrica,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Friendly and helpful team
25 de mayo de 2026
Respuesta de DFS Furniture - Giltbrook
Hello Rich,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Excellent service friendly staff very…
Excellent service friendly staff very accommodating and attentive not pushy a good experience thanks to Becky and Charlotte
25 de mayo de 2026
Respuesta de DFS Furniture - Giltbrook
Hello Curtis,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Amazing Experience.
Our salesperson Rachel was amazing! Great insights into what we wanted. Fantastic recommendations! Product knowledge was outstanding and went the extra mile to make sure we completely happy with our purchases. Highly recommend this store!
25 de mayo de 2026
Respuesta de DFS Furniture - Giltbrook
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Costumer service was great..i loved how…
Costumer service was great..i loved how becky looked into our preferences and helped us choose what we were looking for highly recommended
24 de mayo de 2026
Respuesta de DFS Furniture - Giltbrook
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Went to the store a couple of times
Went to the store a couple of times, knew what kind of sofa we wanted . Matt was great he explained what was in store showed us a couple and then left us to look around.
24 de mayo de 2026
Respuesta de DFS Furniture - Giltbrook
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Respuesta de DFS Furniture - Giltbrook
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Purchased a 2 seater sofa today bob was…
Purchased a 2 seater sofa today bob was very efficient pleasant very informative about the sofa and he was very polite we have left very happy with our purchase which is to be delivered in approx 12 weeks I previously thought dfs was very expensive but very reasonable prices overall a great experience and we left very happy
23 de mayo de 2026
Respuesta de DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
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