The members of staff we interacted with were attentive and helpful. We were offered a much needed coffee after trailing round other stores. When we decided which sofa we wanted we were given specific... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
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Consulta las opiniones de los clientes
We had a really positive experience ordering our new sofa from DFS. The whole process was simple and straightforward from start to finish. Everything was explained clearly, all of our questions we... Ver más
La empresa ha respondido
Becky was brilliant from start to finish. Went through all of the colour options and combinations and was thorough on care instructions. She went out of her way to remember our names and was really go... Ver más
La empresa ha respondido
We were lucky to find what we were looking for....However the customer service was great and Keely was very patient and accommodating and took us through the entire process really well. She's a great... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, Reino Unido
- 0333 999 9777
4,9
Excelente
5 mil opiniones
Invita a los clientes a opinar
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Diana at DFS Giltbrook was very helpful…
Diana at DFS Giltbrook was very helpful and friendly. She helped us choose the right sofa and made the whole process easy. Great customer service.
27 de julio de 2026
Respuesta de DFS Furniture - Giltbrook
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Friendly and answer questions clearly…
Friendly and answer questions clearly and accurately. Highly recommend you team at Giltbrook
31 de julio de 2026
Respuesta de DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great staff very helpful
Great help told us everythlng we needed to know, nothlng to much trouble
31 de julio de 2026
Respuesta de DFS Furniture - Giltbrook
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Dee served me she was pleasant polite…
Dee served me she was pleasant polite and not at all pushy, she answered all my questions and knew all the information we requested. She was patient whilst I made a call to my son to get my room measured and we had pleasant chat about dogs, so she was engaging and not at all pushy in any way.
28 de julio de 2026
Respuesta de DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Giltbrook
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Positive experience
Good shop well laid out, great friendly sales assistant Becki pleasure to work with
28 de julio de 2026
Respuesta de DFS Furniture - Giltbrook
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Felt at ease the moment we walked…
Felt at ease the moment we walked through the door, making our whole experience of buying the right sofa so much more enjoyable.
Staff were delightful and very accommodating in every aspect of our journey.
19 de julio de 2026
Respuesta de DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
DFS Giltbrook.
Only went for a look,but ended up buying two,two seater sofas, staff were very good, we were looked after really well,made us welcome. Thanks to all the team.
27 de julio de 2026
Opinión espontánea
Respuesta de DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Lovely experience buying my sofa
Lovely experience buying my sofa. Stuff were very helpful. Great service
26 de julio de 2026
Respuesta de DFS Furniture - Giltbrook
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Was willing to help and make sure…
Was willing to help and make sure everything was that you needed it to be.
26 de julio de 2026
Respuesta de DFS Furniture - Giltbrook
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We were made to feel at ease as soon as…
We were made to feel at ease as soon as we walked into the store. We were not pounced upon straight away by a sales person but we were allowed time to browse and absorb what was on offer. We were then approached by Rachel who was incredibly helpful and supported our buying journey from start to finish
She was particularly professional, helpful, knowlegeable and brilliant in bringing our ideas to reality.
26 de julio de 2026
Respuesta de DFS Furniture - Giltbrook
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Straight to the point
Straight to the point, no big sales pitch, Tony was quick and straight to the point
26 de julio de 2026
Respuesta de DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Service prior to delivery
The sales person was really helpful and actively looked for the best deal for us. Order relations were double checked as process which was good as minimises human error ensuring order is processed with no issues from the start. Only just purchased so can’t comment on delivery yet but up to this point no complaints at all.
26 de julio de 2026
Respuesta de DFS Furniture - Giltbrook
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
was very impressed with the sale…
was very impressed with the sale assitant Rachel .she was outstanding at her job role .polite and assited us with a new sofa .and also went the extra mile to find us the perfect coffee table that we liked .we asked a few questions and Rachel was fabulous she explained brilliant .highly recomend rachel .big thankyou from Darren and Dorne
25 de julio de 2026
Respuesta de DFS Furniture - Giltbrook
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Rachel met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Staff very helpful & informative…
Staff very helpful & informative listening to what i wanted, Very hsppy with the whole experience.
25 de julio de 2026
Respuesta de DFS Furniture - Giltbrook
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
What a friendly & professional store…
What a friendly & professional store giltbrook is .
The staff were super chatty & explained everything in detail even though we were only purchasing one swivel chair! And not having finance. Would definitely recommend this store to friends & family
25 de julio de 2026
Respuesta de DFS Furniture - Giltbrook
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and welcomeing
Very helpful and welcomeing, I wouldn't buy my sofa from anyone else
25 de julio de 2026
Respuesta de DFS Furniture - Giltbrook
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
Excellent service no pressure felt very…
Excellent service no pressure felt very comfortable.
25 de julio de 2026
Respuesta de DFS Furniture - Giltbrook
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
No pushy sales talk just kind and…
No pushy sales talk just kind and helpful assistance.Well done!!!
24 de julio de 2026
Respuesta de DFS Furniture - Giltbrook
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very clean store
Very clean store. Explained what I was looking for and was directed to bed section. Within minutes the order had been sorted and financial bit done. Very efficient staff and very helpful.
24 de julio de 2026
Respuesta de DFS Furniture - Giltbrook
Hello Peter,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
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