The staff (Jess) was amazing, so helpful , calm and explained everything to us in such great detail , she’s a real credit to the team at DFS! The shop had an amazing range of sofas to chose from, we a... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónOld Shoreham Rd, Goldstone Retail Park, BN3 7PN Hove, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Having visited the store 3 times over the last week, to view different options, the store was always clean and tidy. The staff asked if we required any assistance but left us to look around with no p... Ver más
La empresa ha respondido
Our store advisor (Chris) was more than helpful, he explained everything to us so that we understood and answered all our questions we put to him. He helped us with colour schemes and materials whi... Ver más
La empresa ha respondido
We are welcomed into the shop by each member of staff, two of which introduced themselves by names on our arrival. We were left to look around and then someone joined us. Everyone was so polite and he... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Old Shoreham Rd, Goldstone Retail Park, BN3 7PN, Hove, Reino Unido
- 0333 999 9786
4,8
Excelente
5 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Welcome
We are welcomed into the shop by each member of staff, two of which introduced themselves by names on our arrival. We were left to look around and then someone joined us. Everyone was so polite and helpful thank you.
14 de agosto de 2026
Respuesta de DFS Furniture - Hove
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The visit to the store was very good
The visit to the store was very good , I had done my research but the staff were very helpful, obviously haven’t got the goods yet as it will be a while
14 de agosto de 2026
Respuesta de DFS Furniture - Hove
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
I delt with Paul
I delt with Paul, really helpful didn’t feel pressured or rushed.
11 de agosto de 2026
Respuesta de DFS Furniture - Hove
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Bev was absolutely fantastic
Bev was absolutely fantastic. Offered great solutions and we came away with the best sofa!
13 de agosto de 2026
Respuesta de DFS Furniture - Hove
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Kerry was knowledgeable and gave great…
Kerry was knowledgeable and gave great advice. The ordering process, was simple and clearly explained.
12 de agosto de 2026
Respuesta de DFS Furniture - Hove
Hello Brian,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Great service in store
Great service in store, clear delivery times and goood communication throughout. Very happy with our new sofa. Thank you.
5 de junio de 2026
Respuesta de DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Very happy im getting the new sofa love…
Very happy im getting the new sofa love it
5 de agosto de 2026
Respuesta de DFS Furniture - Hove
Hello Kim,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Owen our sales man
10 de agosto de 2026
Respuesta de DFS Furniture - Hove
Hello Julie,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Looking for sofa and armchairs
Was greeted by Owen. He was really helpful, showed me the area I needed to be looking for reclining sofa and armchairs. Found what I was looking for. He gave good advice on caring for furniture and offered other things I might need. Would highly recommend DFS.
10 de agosto de 2026
Respuesta de DFS Furniture - Hove
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Bought 2 leather type sofas
Bought 2 leather type sofas, called them out when the headrest where I sit began to bubble and come off, they came out and repolished but it was apparently my fault for putting my head on the headrest. The same thing happened some months later, same result. More recently the seat began to peel, this time it was my fault for sitting on the sofa, appalling customer service, will never use again and suggest others follow me.
10 de agosto de 2026
Opinión espontánea
Respuesta de DFS Furniture - Hove
Hello,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received
With regard to the manufacturing warranties included with the order, its 2 years for issues such as Leathers, Fabrics, Inners, Stitching, Recliner mechanisms, Electrical components such as sound docks or refrigerators. As well as 15-years for the framework & springs.
As the leather issue would have expired with us a year ago, the advice would have been to see advice from the company who deals with extended warranty. The extended warranty does also have to take into account if the issue is a build up over time/ localised condition or a genuine manufacturing fault. If a fault is found it will be dealt with accordingly, I apologise that you do remain unhappy in this scenario.
Kind regards,
Lia
DFS Customer Support
Very good service!
Excellent range of furniture to choose from.
Friendly, professional staff that were very helpful without being too pushy. Thank you Kerry!
4 de agosto de 2026
Respuesta de DFS Furniture - Hove
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Really easy to order on line
9 de agosto de 2026
Respuesta de DFS Furniture - Hove
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Kelly was very professional and helpful…
Kelly was very professional and helpful with the sofa we wanted
9 de agosto de 2026
Respuesta de DFS Furniture - Hove
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Fantastic help from Gabriella helped us…
Fantastic help from Gabriella helped us choose our sofa and made the buying process simple. Ask for her when you visit.
9 de agosto de 2026
Respuesta de DFS Furniture - Hove
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Gabriella.
Kind Regards,
Jordan
DFS Customer Support
I came into my local store in shoreham…
I came into my local store in shoreham today and purchased a new sofa.
I was served by a young man named Owen, who was very very helpful and friendly. He answered any questions I had and I left feeling very happy with my purchase.
9 de agosto de 2026
Respuesta de DFS Furniture - Hove
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Owen.
Kind Regards,
Jordan
DFS Customer Support
Great customer service very friendly…
Great customer service very friendly and knowledgeable
Everything was explained and all voices given
9 de agosto de 2026
Respuesta de DFS Furniture - Hove
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Experienced sales advisor who was very…
Experienced sales advisor who was very knowledgeable and I got the sofa i wanted in the fabric I wanted.
8 de agosto de 2026
Respuesta de DFS Furniture - Hove
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
“Armchair Shopping” - To start our experience we were greeted…
To start our experience we were greeted by Paul who made it clear that he would be there for us when we’d taken the time we needed to browse the store. He was true to his word and made the whole experience delightful. Thank you Paul; so friendly yet professional….you really know your stuff!
8 de agosto de 2026
Respuesta de DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Respuesta de DFS Furniture - Hove
Hello Cherry,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful staff in giving the…
Very helpful staff in giving the information I needed to enable in making my decision regarding sofa bed.
5 de agosto de 2026
Respuesta de DFS Furniture - Hove
Hello Rita,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.