Having visited the store 3 times over the last week, to view different options, the store was always clean and tidy. The staff asked if we required any assistance but left us to look around with no p... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónOld Shoreham Rd, Goldstone Retail Park, BN3 7PN Hove, GB
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Consulta las opiniones de los clientes
The staff (Jess) was amazing, so helpful , calm and explained everything to us in such great detail , she’s a real credit to the team at DFS! The shop had an amazing range of sofas to chose from, we a... Ver más
La empresa ha respondido
I was most impressed with the salesperson who served me. Excellent customer service, friendly and very knowledgeable about the products . I enjoyed my visit to the Hove store and would recommend it to... Ver más
La empresa ha respondido
Our store advisor (Chris) was more than helpful, he explained everything to us so that we understood and answered all our questions we put to him. He helped us with colour schemes and materials whi... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Old Shoreham Rd, Goldstone Retail Park, BN3 7PN, Hove, Reino Unido
- 0333 999 9786
4,8
Excelente
5 mil opiniones
Invita a los clientes a opinar
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
“Armchair Shopping” - To start our experience we were greeted…
To start our experience we were greeted by Paul who made it clear that he would be there for us when we’d taken the time we needed to browse the store. He was true to his word and made the whole experience delightful. Thank you Paul; so friendly yet professional….you really know your stuff!
8 de agosto de 2026
Respuesta de DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Respuesta de DFS Furniture - Hove
Hello Cherry,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful staff in giving the…
Very helpful staff in giving the information I needed to enable in making my decision regarding sofa bed.
5 de agosto de 2026
Respuesta de DFS Furniture - Hove
Hello Rita,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - Hove
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great customer service
Greeted as entered store by Jess, asked if we needed help and we said we were just browsing, which for us is great. We were told just ask if we need help. No pressured sales so could have a good look round the store together. Everything explained when we made a decision.
4 de agosto de 2026
Respuesta de DFS Furniture - Hove
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Respuesta de DFS Furniture - Hove
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Good customer service explanation was…
Good customer service explanation was good and made aware of everything available however would have liked the two cushions thrown in for free!!!
4 de agosto de 2026
Respuesta de DFS Furniture - Hove
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine E
DFS Central Customer Support
The choice of two seater
The choice of two seater, electric recliner was excellent. Due in no small part to Chris, who was extremely helpful and went into our order thoughouly, without pressure selling. Delighted with the entire experience and good value for money.
4 de agosto de 2026
Respuesta de DFS Furniture - Hove
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Chris.
Kind Regards,
Jordan
DFS Customer Support
Sales person was very helpful and…
Sales person was very helpful and knowledgeable. I am extremely satisfied with the service and good i purchased
3 de agosto de 2026
Respuesta de DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Our helper Gabby was so helpful and…
Our helper Gabby was so helpful and kind and helped us order our sofa
3 de agosto de 2026
Respuesta de DFS Furniture - Hove
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Owen at DFS Shoreham
Owen was great. Explained everything clearly. Went through all paperwork.
A charming young man.
Every credit to him
2 de agosto de 2026
Respuesta de DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
No pressure from any of the sale people…
No pressure from any of the sale people which was lovely as we could browse without being asked every few minutes if we needed any help !!! Eventually found a sofa we liked and the salesman was very helpful and informative and again no pressure for up
Selling
26 de julio de 2026
Respuesta de DFS Furniture - Hove
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Poor after service and goods marked during installation. Disliked wandering around the store 3…
Update: sofa arrived and one of the delivery guys managed to get dirty hands marks all over one of the sections. When I told them they just handed me a fabric cleaning kit and told me to do it myself if it didn't just brush off!
I contacted customer services as I wanted a replacement section. They won't. Instead they are sending somebody out to clean it in 2 weeks time! 🤦♀️
Disliked wandering around the store 3 times in one day and nobody offering to come and help me. Staff sitting around chatting with each other.
Really liked: the girl that served me was absolutely lovely, couldn't do enough for me and apologised.
I understand nobody likes to be followed around the store by staff or pushy sales staff but this was a little too hands off and did not look good with staff chatting every single time I went in.
Otherwise their range of sofas is the best, particularly for modular corner sofas.
1 de agosto de 2026
Respuesta de DFS Furniture - Hove
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We will ensure this is fed back to the relevant management team to ensure a more proactive approach is implemented in-store.
Kind Regards,
Holly M
DFS Customer Support
Jess was incredibly helpful
Jess was incredibly helpful, no pressure and explained everything very clearly
1 de agosto de 2026
Respuesta de DFS Furniture - Hove
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Good service not at all pushy…
Good service not at all pushy .explained everything j
23 de julio de 2026
Respuesta de DFS Furniture - Hove
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
The sales man was great
The sales man was great, he explained eveything really well and was really nice and helpful.
31 de julio de 2026
Respuesta de DFS Furniture - Hove
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Paul was incredibly helpful in helping…
Paul was incredibly helpful in helping me figure out if the sofa I wanted would fit into my flat. He was very friendly and ensured that i was making the right decision, and was very informative about the cleaning packages.
22 de julio de 2026
Respuesta de DFS Furniture - Hove
Good Morning,
Thank you for leaving us a 5* review. We’re happy that our fabulous store staff met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind Regards,
Lorraine E
DFS Central Customer Support
Good team effort by the sales people
22 de julio de 2026
Respuesta de DFS Furniture - Hove
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great friendly and efficient service.
28 de julio de 2026
Respuesta de DFS Furniture - Hove
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very helpful and patient gentleman…
Very helpful and patient gentleman explained everything.Thankyou
27 de julio de 2026
Respuesta de DFS Furniture - Hove
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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