Excellent service from Fahima! She explained the entire process from start to finish and covered everything, from placing the order to caring for and maintaining the sofas. I honestly can't reco... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD Luton, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The store manager, FAHIMA, was a great person, and I was really happy with how he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the bed... Ver más
La empresa ha respondido
We were able to walk around without staff following. Relaxed browsing makes it a better experience. Customer service was very good when needed.
La empresa ha respondido
We visited DFS Luton to test out some sofas we’d seen online. The range in store was very impressive so we were able to try a good variety of options. We ended up buying a corner sofa and armchair,... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, Reino Unido
- 0333 999 9821
4,9
Excelente
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I think having to pay £129 to have a…
I think having to pay £129 to have a sofa delivered is criminal. We have no choice in the matter of it being delivered and assembled
9 de julio de 2026
Respuesta de DFS Furniture - Luton
Hello Rudy,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Kind regards,
Lia
DFS Customer Support
Helpful assistant.
9 de julio de 2026
Respuesta de DFS Furniture - Luton
Hello Beryl,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Amazing customer service
The customer service is great helped us with what we needed.
8 de julio de 2026
Respuesta de DFS Furniture - Luton
Hello Edward,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great service
Walked into store to purchase a set of dining chairs. The staff were friendly and helpful. Tried to address my concerns. Process was smooth. Happy with service.
6 de julio de 2026
Respuesta de DFS Furniture - Luton
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Respuesta de DFS Furniture - Luton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great range of sofas on display with the excellent Henna on hand to help
We visited DFS Luton to test out some sofas we’d seen online. The range in store was very impressive so we were able to try a good variety of options. We ended up buying a corner sofa and armchair, whilst taking advantage of the 0% interest 4-year credit offer.
Special mention for Henna, the lady who looked after us. She greeted us when we arrived and left us to peruse at our leisure. She checked in with us a couple of times to see if we needed anything, but we never felt pressured. When we were ready she took us through all the information we needed and made it all very straightforward. She gave us all the options available to us and made she we understood everything. Henna genuinely made the whole process a pleasure. We would thoroughly recommend a visit if you’re considering investing in furniture. Be sure to ask for Henna!
4 de julio de 2026
Respuesta de DFS Furniture - Luton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
High standard of help in store
High standard of help in store
Given ample time and information on my purchase and a very precise time given for delivery
24 de junio de 2026
Respuesta de DFS Furniture - Luton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great service
Great service. Everything was explained clearly, and all my questions about the sofa were answered. Thank you! – Catalin
28 de junio de 2026
Respuesta de DFS Furniture - Luton
Hello Daniel,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Good customer service
The company and the customers are very good for helping,if you can’t find the ittyou are looking for the stuff are there for help.
16 de junio de 2026
Respuesta de DFS Furniture - Luton
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Fahima was very helpful
Fahima was very helpful, explained about colours and fabrics and also showed us several sofa options. She helped with sorting out the delivery of the sofa, and because we chose a sofa from the clearance section we were able to have it delivered the same afternoon!
25 de junio de 2026
Opinión espontánea
Respuesta de DFS Furniture - Luton
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Fahima.
Kind Regards,
Jordan
DFS Customer Support
The customer service was great and the…
The customer service was great and the delivery was great
15 de junio de 2026
Respuesta de DFS Furniture - Luton
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
I had a really good experience in the…
I had a really good experience in the Luton branch.
I had a very good experience at DFS. Tanvir was very helpful, friendly, and professional throughout the process. Thanks to his assistance, everything went smoothly and I was able to get my sofa without any issues. I am very happy with the service I received and would recommend DFS to others. Tanvir customer service was excellent and I would definitely be going back.
14 de junio de 2026
Respuesta de DFS Furniture - Luton
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
All questions were answered and did not…
All questions were answered and did not feel rushed or pressured, professional and patient at all times.
21 de junio de 2026
Respuesta de DFS Furniture - Luton
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Good and kind Service in a timely and…
Good and kind Service in a timely and professional manner
21 de junio de 2026
Respuesta de DFS Furniture - Luton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Handled professionally and customer…
Handled professionally and customer agent was able to answer all questions about product. The agent was always on hand and took a real interest in our requirments.
20 de junio de 2026
Respuesta de DFS Furniture - Luton
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Respuesta de DFS Furniture - Luton
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Quality you would have got 5 if…
Quality you would have got 5 if delivery was shorter
8 de junio de 2026
Respuesta de DFS Furniture - Luton
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Respuesta de DFS Furniture - Luton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Respuesta de DFS Furniture - Luton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Visited Luton branch today
Visited Luton branch today. Amazing service by Catalin. Placed order for new sofa and coffee table. Staff very knowledgeable and professional. Thank you.
13 de junio de 2026
Respuesta de DFS Furniture - Luton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.