The manager[ in the sale items dept who dealt with us, .new malden] was brilliant ,he was extreamley helpful ,measured & explained everything , explained the cover we took out , was a fantastic experi... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónBurlington Road, Shannon Corner Retail Park, KT3 4RP New Malden, GB
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Consulta las opiniones de los clientes
Chelsea was pretty amazing no pressure made us feel welcome and in charge the whole way. Explained everything in great detail made us a team and coffee and just made it an enjoyable experience from be... Ver más
La empresa ha respondido
Excellent customer service We had a disappointing start to our visit, as we did not feel welcomed or receive much assistance from the first member of staff we approached. Thankfully, a lovely... Ver más
La empresa ha respondido
Great experience at DFS. We had the most outstanding service by Samir who helped us with the choices we were making. We went to a few different companies and came back to purchase the sofa from DFS mo... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, Reino Unido
- 0333 999 9769
4,9
Excelente
5 mil opiniones
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Great customer service from Lloyd
Great customer service from Lloyd, he made the whole process fun and easy.
7 de julio de 2026
Respuesta de DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very polite and informative staff.
6 de julio de 2026
Respuesta de DFS Furniture - New Malden
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Good customer service
5 de julio de 2026
Respuesta de DFS Furniture - New Malden
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Respuesta de DFS Furniture - New Malden
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very warm welcome from hole team and…
Very warm welcome from the whole team and very smooth work from Chelsea 🥂🥂
5 de julio de 2026
Respuesta de DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The salesman was excellent advice very…
The salesman was excellent advice very well and did his job very well excellent service
5 de julio de 2026
Respuesta de DFS Furniture - New Malden
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great service and a good selection
Great service and a good selection, reasonable prices!
5 de julio de 2026
Respuesta de DFS Furniture - New Malden
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great service
We received excellent service from start to finish. We were made to feel comfortable throughout and were even able to complete the purchase while sitting on the sofa we were buying, which made the experience very relaxed.
Everything was explained clearly, and we were provided with all the options available to help keep our new sofa clean and looking its best for as long as possible. Overall, a great experience with friendly and knowledgeable service.
4 de julio de 2026
Respuesta de DFS Furniture - New Malden
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Everyone in store were so nice and…
Everyone in store were so nice and helpful, especially Samir and Mo. They would come over answer all questions and then leave you to look around so you never felt pressured. Great experience and amazing sofas
3 de julio de 2026
Respuesta de DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Your staff taking so much time to help…
Your staff taking so much time to help us in all ways and to make a decision that we are happy with.
2 de julio de 2026
Respuesta de DFS Furniture - New Malden
Hello Sarah,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Excellent sales assistant
Excellent customer services. Was not rushed and everything was explained patiently and in detail. Felt very comfortable making the purchase. The range of sofas and options are excellent. Sofas very comfortable. The sales assistant was very patient efficient and softly spoken and felt comfortable going through the purchasing process.
24 de junio de 2026
Respuesta de DFS Furniture - New Malden
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Respuesta de DFS Furniture - New Malden
Hello Shirlene,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Originally wanted to buy a sofa that…
Originally wanted to buy a sofa that was on clearance, had asked a question about it that i apparently had to wait for the manager to get back to me about and left my phone number. Not only did I not get a call but the next time I went in store to purchase it anyway the store had sold it. I was then told that as a result of the issue they would put a note on this order to try and get me the sofa earlier than the normal delivery time. The delivery time has now been extended from the original date of 02/07 to 23/7 so not only did I not get the delivery earlier I now have to wait an additional 3 weeks. Terrible service all round.
2 de abril de 2026
Respuesta de DFS Furniture - New Malden
Good morning,
Thank you for taking the time to share your feedback, its always greatly appreciated. Majority of the furniture is hand made to order, a delivery time will apply and we assure you it will be worth the wait!
With the ex-display/ clearance stock in store, as the customer is able to purchase the items straight away in store and in most cases take it home the same day, stock is first come, first served. Unfortunately if the furniture was not secured we are unable to hold it due to the demand, I can only apologise for any inconvenience this may have caused you.
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - New Malden
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great experience
Great experience, thank you.
Samic has been very helpful, explaining in full the deals and sofa features and T&C's.
Fully appreciated the patience and the manners.
27 de junio de 2026
Respuesta de DFS Furniture - New Malden
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Respuesta de DFS Furniture - New Malden
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Fantastic service!!!!
27 de junio de 2026
Respuesta de DFS Furniture - New Malden
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Respuesta de DFS Furniture - New Malden
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Samir was very helpful
Samir was very helpful. A relaxing & knowledgable experience from start to finish.
Would definitely recommend.
26 de junio de 2026
Respuesta de DFS Furniture - New Malden
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Samir.
Kind Regards,
Jordan
DFS Customer Support
Respuesta de DFS Furniture - New Malden
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
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