The manager[ in the sale items dept who dealt with us, .new malden] was brilliant ,he was extreamley helpful ,measured & explained everything , explained the cover we took out , was a fantastic experi... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónBurlington Road, Shannon Corner Retail Park, KT3 4RP New Malden, GB
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Consulta las opiniones de los clientes
Chelsea was pretty amazing no pressure made us feel welcome and in charge the whole way. Explained everything in great detail made us a team and coffee and just made it an enjoyable experience from be... Ver más
La empresa ha respondido
Excellent customer service We had a disappointing start to our visit, as we did not feel welcomed or receive much assistance from the first member of staff we approached. Thankfully, a lovely... Ver más
La empresa ha respondido
Great experience at DFS. We had the most outstanding service by Samir who helped us with the choices we were making. We went to a few different companies and came back to purchase the sofa from DFS mo... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, Reino Unido
- 0333 999 9769
4,9
Excelente
5 mil opiniones
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I was very impressed with the service…
I was very impressed with the service provided at DFS New Malden - the member of staff who took my order helped me through the order and explained everything very succinctly.
2 de septiembre de 2026
Respuesta de DFS Furniture - New Malden
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Great service from knowledgable team
Great service from knowledgable team, no pressure sales.
2 de septiembre de 2026
Respuesta de DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Respuesta de DFS Furniture - New Malden
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
From the beginging i came there not…
From the beginging i came there not with the intention to buy immediatly but because of the attention and seemless services i went ahead to buy and was very happy with the services and what i ended up buying ,
25 de agosto de 2026
Respuesta de DFS Furniture - New Malden
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The person who placed the order
The person who placed the order, Samir in the new Malden store was so helpful and accommodating. Would absolutely recommend and order again
24 de agosto de 2026
Respuesta de DFS Furniture - New Malden
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
Excellent customer service
We had a disappointing start to our visit, as we did not feel welcomed or receive much assistance from the first member of staff we approached.
Thankfully, a lovely young lady then stepped in and completely changed our experience. She was friendly, professional and very helpful, taking the time to understand what we wanted and helping us choose the perfect sofa.
Her excellent customer service made a real difference. She is a credit to DFS and deserves recognition. Thank you for turning our experience around.
11 de junio de 2026
Respuesta de DFS Furniture - New Malden
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Lloyd was extremely helpful
Lloyd was extremely helpful, as well as being knowledgeable. He went the extra mile .
1 de septiembre de 2026
Respuesta de DFS Furniture - New Malden
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great experience at DFS
Great experience at DFS. We had the most outstanding service by Samir who helped us with the choices we were making. We went to a few different companies and came back to purchase the sofa from DFS mostly because of Samir’s service.
31 de agosto de 2026
Respuesta de DFS Furniture - New Malden
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Brilliant service !
The manager[ in the sale items dept who dealt with us, .new malden] was brilliant ,he was extreamley helpful ,measured & explained everything , explained the cover we took out , was a fantastic experience ,we had a laugh with him ,so friendly . Made a change to have a happy sales person. Didnt rush us made time to make sure everything was right.
31 de agosto de 2026
Respuesta de DFS Furniture - New Malden
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Respuesta de DFS Furniture - New Malden
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - New Malden
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Mohammed in the New Malden store was…
Mohammed in the New Malden store was very helpful, talking us through the various options and answering all questions we had.
31 de agosto de 2026
Respuesta de DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
New Ted Baker sofa and chair
Everything was explained in detail and in layman's terms. Samir Talic was Very helpful and knowledgeable. Very happy with our purchase
31 de agosto de 2026
Respuesta de DFS Furniture - New Malden
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Welcoming and relaxed …
Chelsea was pretty amazing no pressure made us feel welcome and in charge the whole way. Explained everything in great detail made us a team and coffee and just made it an enjoyable experience from beginning to end. Thank you Chelsea good luck with your expected family.
31 de agosto de 2026
Respuesta de DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Very helpful sales staff
31 de agosto de 2026
Respuesta de DFS Furniture - New Malden
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Excellent service by salesman Samir
Excellent service by salesman Samir, and and understanding customer needs and specific requests. Right product found at great price. Altogether well done. Very happy
30 de agosto de 2026
Respuesta de DFS Furniture - New Malden
Hello,
Thanks for your lovely feedback, we’re glad to hear Samir met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Samir was extremely helpful and patient…
Samir was extremely helpful and patient with us. We visited several times and were unsure about our decision, but he was always friendly and happy to help. Really appreciated his excellent customer service.
30 de agosto de 2026
Respuesta de DFS Furniture - New Malden
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Samir.
Kind Regards,
Jordan
DFS Customer Support
Good range of furniture, good prices
Good range of furniture. Well priced. Helpful staff
29 de agosto de 2026
Respuesta de DFS Furniture - New Malden
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Samir helped us choose our perfect sofa…
Samir helped us choose our perfect sofa last Sunday . Very courteous, professional and on the right side of pushy. Very happy to come back and place the order with him today - top Job!
30 de agosto de 2026
Respuesta de DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Quick, efficient purchase. Helpful, friendly staff
Quick, efficient purchase. Helpful, friendly staff. Tidy store, well laid out.
23 de agosto de 2026
Respuesta de DFS Furniture - New Malden
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
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