Excellent customer service, the Salesman who helped us had only been in the store for 3 months (I wish I had taken his name), he was very informative and explained everything to us and helped us wit... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónArlington Way, Sundorne Retail Park, SY1 4YA Shrewsbury, GB
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Consulta las opiniones de los clientes
Could not have been more helpful.he went through all details for ordering our order plus the guarantee that is offered this is our 3rd settee and chair from DFS with electric reclining we are very hap... Ver más
La empresa ha respondido
Having bought from DFS many times we were not disappointed again this time. The staff were exceptionally helpful, didn’t pester you but on hand to answer any questions/queries. We were left to wonder... Ver más
La empresa ha respondido
After much looking and comparing I had decided to replace my Freya sofa with an identical one, in the same colour. Sarah was so helpful, she guided me through the screens quickly and efficiently. Sara... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Arlington Way, Sundorne Retail Park, SY1 4YA, Shrewsbury, Reino Unido
- 0333 999 9745
4,9
Excelente
4 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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The chap called tony from Shrewsbury …
The chap called tony from Shrewsbury branch was very helpful and professional....good sense of humour
In the right job...
2 de septiembre de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Both salespeople were very efficient
Both salespeople were very efficient, explained everything very clearly and were most helpful
2 de septiembre de 2026
Respuesta de DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Tony was excellent
Tony was excellent, friendly knowledgeable and very helpful.
2 de septiembre de 2026
Respuesta de DFS Furniture - Shrewsbury
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Great customer service
Great customer service, answered my questions and helped me massively.
1 de septiembre de 2026
Respuesta de DFS Furniture - Shrewsbury
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Every aspect of the purchasing process…
Every aspect of the purchasing process was excellent.
28 de agosto de 2026
Respuesta de DFS Furniture - Shrewsbury
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service
Excellent customer service, the Salesman who helped us had only been in the store for 3 months (I wish I had taken his name), he was very informative and explained everything to us and helped us with our colour choice for our new sofa.
The Manager was also very helpful.
Highly recommend DFS Shrewsbury
31 de agosto de 2026
Respuesta de DFS Furniture - Shrewsbury
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Could not have been more helpful.he…
Could not have been more helpful.he went through all details for ordering our order plus the guarantee that is offered this is our 3rd settee and chair from DFS with electric reclining we are very happy with the company.Very very good service.
31 de agosto de 2026
Respuesta de DFS Furniture - Shrewsbury
Hello Diane,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Very efficient and informative sales…
Very efficient and informative sales person,explained everything we asked, Would recommend to anyone. Oh and had a cappuccino as well.Thank you John.
31 de agosto de 2026
Respuesta de DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Positive Experience at DFS Professional informative curtious good…
Professional informative curtious good experience from one of your customer service colleagues at shrewsbury dfs store.
30 de agosto de 2026
Respuesta de DFS Furniture - Shrewsbury
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Tony was very knowledgable about the…
Tony was very knowledgable about the product he was selling. He gave a very detailed explanation of what the insurance covered. There was no pressure to buy the sofa.
30 de agosto de 2026
Respuesta de DFS Furniture - Shrewsbury
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Tony.
Kind Regards,
Jordan
DFS Customer Support
Tony sales manager that helped us with…
Tony sales manager that helped us with our purchase was amazing and went above and beyond.
30 de agosto de 2026
Respuesta de DFS Furniture - Shrewsbury
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Tony.
Kind Regards,
Jordan
DFS Customer Support
Very approachable and easy to talk to…
Very approachable and easy to talk to made the purchase process easy.
23 de agosto de 2026
Respuesta de DFS Furniture - Shrewsbury
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Great choice on display. Graham was helpful and friendly throughout our chat and subsequent order - great customer service.
30 de agosto de 2026
Respuesta de DFS Furniture - Shrewsbury
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - Shrewsbury
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - Shrewsbury
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Would be more beneficial to have a private area for sales completion
The staff were lovely, friendly and helpful, and they offered some useful advice on how to care for the sofa after delivery.
The ordering process was fairly quick and straightforward. However, I do feel DFS could improve the privacy arrangements when customers are providing personal information. The shop was quite open, and the whole showroom could hear me giving private details to the sales representative, including my annual salary. A more private area for completing the financial and personal information would make the experience much more comfortable and reassuring.
Overall, the staff were great, but I think the privacy aspect of the ordering process could definitely be improved.
23 de agosto de 2026
Respuesta de DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Great service and staff
30 de agosto de 2026
Respuesta de DFS Furniture - Shrewsbury
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great customer service
I found the staff in the Shrewsbury store to be approachable, very helpful and informative and they made the whole process of purchasing our new sofa quick & straightforward.
29 de agosto de 2026
Respuesta de DFS Furniture - Shrewsbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Shrewsbury
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
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