DFS Furniture - Shrewsbury Opiniones 

4195
TrustScore: 5 sobre 5

4,9

Arlington Way, Sundorne Retail Park, SY1 4YA Shrewsbury, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent customer service, the Salesman who helped us had only been in the store for 3 months (I wish I had taken his name), he was very informative and explained everything to us and helped us wit... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Could not have been more helpful.he went through all details for ordering our order plus the guarantee that is offered this is our 3rd settee and chair from DFS with electric reclining we are very hap... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having bought from DFS many times we were not disappointed again this time. The staff were exceptionally helpful, didn’t pester you but on hand to answer any questions/queries. We were left to wonder... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After much looking and comparing I had decided to replace my Freya sofa with an identical one, in the same colour. Sarah was so helpful, she guided me through the screens quickly and efficiently. Sara... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de artículos para el hogar
  4. Tienda de mobiliario para salones
  5. Tienda de sofás
  6. Tapicería

Escrito por la empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito por la empresa


Información de contacto

  • Arlington Way, Sundorne Retail Park, SY1 4YA, Shrewsbury, Reino Unido

  • 0333 999 9745

4,9

Excelente

TrustScore: 5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,9

Todas las opiniones

(4195)

93.435 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Helpful

Very helpful gentleman
Made us comfortable and were able to ask questions

16 de mayo de 2026
Logotipo de DFS Furniture - Shrewsbury

Respuesta de DFS Furniture - Shrewsbury

Hello,

Thank you for your great feedback.

Kind regards
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Outstanding Service from Helen at DFS!

I've just purchased a sofa from DFS at Shrewsbury and had a fantastic experience. Helen, the store assistant, was incredibly helpful, friendly, and knowledgeable. She explained everything clearly and made us feel completely comfortable asking as many questions as we needed.
It’s great to see that dfs has such wonderful staff who genuinely care about their customers. Helen truly went above and beyond—she was an absolute star!

17 de mayo de 2026
Logotipo de DFS Furniture - Shrewsbury

Respuesta de DFS Furniture - Shrewsbury

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very good went straight in and brought…

Very good went straight in and brought my sofa Very helpful and good service 👍

17 de mayo de 2026
Logotipo de DFS Furniture - Shrewsbury

Respuesta de DFS Furniture - Shrewsbury

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

John was really pleasant and helpful.He…

John was really pleasant and helpful.He explained everything in detail and I was really happy

15 de mayo de 2026
Logotipo de DFS Furniture - Shrewsbury

Respuesta de DFS Furniture - Shrewsbury

Good morning Jane,

Thanks for this fabulous review, we appreciate you sharing it with others!

Kind Regards

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very good experience

Very good experience. Jon provided a first class service. He had a good knowledge of the product and services provided by DFS.

10 de mayo de 2026
Logotipo de DFS Furniture - Shrewsbury

Respuesta de DFS Furniture - Shrewsbury

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Back again

We were/are returning customers to your Shrewsbury store. As replacement furniture isn't something that one buys very often it was good to go directly to a reliable firm we had previous experience of. A warm and postive greeting with help locating reclining settees and chairs. Then we were left to browse with absolutely no pressure selling or indeed someone 'hovering' and making us uneasy. We chose fairly quickly and were then served professionally and clearly. We were assured the furniture we chose would fit through our small doorway as the settee - in particular - dismantled for delivery - a significant relief. We were given a magnificent cappacino - much better than some high street cafes!

I am sorry I cannot remember the lady's name who so kindly helped us and made the experience a joy and not mundane.

11 de mayo de 2026
Logotipo de DFS Furniture - Shrewsbury

Respuesta de DFS Furniture - Shrewsbury

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great service

Great, friendly service from Helen who advised on all options without pressurising or rushing us. We can’t comment on the delivery or product yet but if it’s the same level as what we had in-store then this will be a 100% great experience

10 de mayo de 2026
Logotipo de DFS Furniture - Shrewsbury

Respuesta de DFS Furniture - Shrewsbury

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very polite and talked us through…

Very polite and talked us through everything very clearly, very pleased

10 de mayo de 2026
Logotipo de DFS Furniture - Shrewsbury

Respuesta de DFS Furniture - Shrewsbury

Hello,

Thank you for your 5 star review.

Kind regards
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Sofa Purchase

Helen at Shrewsbury was very friendly and helpful, listened to our needs and advised us accordingly, no pushy sales tactics, just listened and advised with a smile on her face. She's a credit to the company.

10 de mayo de 2026
Logotipo de DFS Furniture - Shrewsbury

Respuesta de DFS Furniture - Shrewsbury

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Helpful and friendly member of staff…

Helpful and friendly member of staff helped us with our order.

9 de mayo de 2026
Logotipo de DFS Furniture - Shrewsbury

Respuesta de DFS Furniture - Shrewsbury

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very helpful assistant

Very helpful assistant, explained everything clearly with a smile.

7 de mayo de 2026
Logotipo de DFS Furniture - Shrewsbury

Respuesta de DFS Furniture - Shrewsbury

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Helen in the shrewsbury store is excellent

Helen in the shrewsbury store was really helpful, explained all options available and was patient whilst we made the right choice.

6 de mayo de 2026
Logotipo de DFS Furniture - Shrewsbury

Respuesta de DFS Furniture - Shrewsbury

Good morning Charlotte,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Ella was so helpful with the selection…

Ella was so helpful with the selection process. her technical knowledge of the product range was most helpful in guiding us to the perfect solution for our needs. A very refreshing experience.

4 de mayo de 2026
Logotipo de DFS Furniture - Shrewsbury

Respuesta de DFS Furniture - Shrewsbury

Good afternoon,

Thanks for your lovely feedback, we’re glad to hear Ella met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Ellie was extremely helpful and…

Ellie was extremely helpful and accommodating.
Helped in every way she could.
Great service thank you.

5 de mayo de 2026
Logotipo de DFS Furniture - Shrewsbury

Respuesta de DFS Furniture - Shrewsbury

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

George was really helpful without being…

George was really helpful without being pushy. He gave good advice and used his knowledge to help us to a final choice.

4 de mayo de 2026
Logotipo de DFS Furniture - Shrewsbury

Respuesta de DFS Furniture - Shrewsbury

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Important Purchase

Visited the Shrewsbury store to purchase some furniture for our son, Stuart (in his pink polo, apparently we share a love all of polo’s of all colours) was our first point of contact, he discussed some options with us as we were a little undecided on colour/style etc. Once we had decided on the preferred sofa of choice we were then dealt with by Ella, she was great, very humorous and guided us through the whole payment process really well (no pressure selling, just very informative). Very relaxed purchase and it was actually quite enjoyable.

4 de mayo de 2026
Logotipo de DFS Furniture - Shrewsbury

Respuesta de DFS Furniture - Shrewsbury

Good afternoon,

We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!

Kind Regards

Lia
DFS Customer Support

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