Was looking for a small sofa and tried many stores in Slough. Went into DFS first and saw the sofa we eventually bought. The store assistant, Sky, came over to us and was immediately friendly and made... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Being greeted when walking into the showroom then left to have a look round Very helpful when we decided what we wanted answered any questions that we asked No stress relaxing atmosphere
La empresa ha respondido
They were in great in the Slough store, we visited a few sofa shops over the past few days and every single one we were hounded by sales people who didn’t give us the space or time to look around. But... Ver más
La empresa ha respondido
Ahmed was very helpful, talked us through everything we needed to know, explained all the delivery options and made sure we were happy with everything. A very friendly young man and not pushy. We had... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Twinches Ln, Slough Retail Park, SL1 5AL, Slough, Reino Unido
- 0333 999 9785
4,8
Excelente
5 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Mo was a great help and helped me out…
Mo was a great help and helped me out massively with choosing the right sofa!
Thank you for the best customer service❤️
27 de julio de 2026
Respuesta de DFS Furniture - Slough
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
A visit to DFS in Slough
Gideon and Alan were both very helpful, polite and knowledgeable in assisting me with the purchase of my new sofa.
25 de julio de 2026
Respuesta de DFS Furniture - Slough
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great Customer Service!!
I spoke to Mo, who was very informative and had excellent knowledge of all the sofas without needing to look anything up. Mo showed me several options that suited my needs and gave me time to look around without any pressure, he was professional and polite. As a result, I ended up purchasing both a sofa and a bed.
27 de julio de 2026
Respuesta de DFS Furniture - Slough
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - Slough
Hello Humayu,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Really good experience
Really good experience, lovely service from the staff and an amazing purchase which we are going to enjoy for many years to come!
27 de julio de 2026
Respuesta de DFS Furniture - Slough
Hello Ella,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - Slough
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Friendly and welcoming staff and…
Friendly and welcoming staff and thorough with their work.
26 de julio de 2026
Respuesta de DFS Furniture - Slough
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The salesmen was very professional he…
The salesmen was very professional he helped us make the right choice for our requirements. He explained everything to us, he was very friendly.
26 de julio de 2026
Respuesta de DFS Furniture - Slough
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Marlon who served us was very helpfil
Marlon who served us was very helpfil, polite, informative and friendly.
Store was clean tidy and well laid out.
25 de julio de 2026
Respuesta de DFS Furniture - Slough
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Marlon.
Kind Regards,
Jordan
DFS Customer Support
Great customer service
25 de julio de 2026
Respuesta de DFS Furniture - Slough
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Pleasant visit
Ahmed was very thorough with his recommendations and helped me in my decision by good suggestions.
22 de julio de 2026
Respuesta de DFS Furniture - Slough
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Slough
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Helpful, friendly salesperson.
I'd had a look on line at a sofa. The salesman took time to show and discuss other similar options. He was friendly and explained the options clearly.
23 de julio de 2026
Respuesta de DFS Furniture - Slough
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
5 star
Got my last sofa from dfs 4 years again . I will always shop at dfs cause there helpful and polite. Helped answer all my questions and made me feel so relaxed when choosing the right sofa for my home
22 de julio de 2026
Respuesta de DFS Furniture - Slough
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Slough
Hello Sajid,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Sales lady was spot on
21 de julio de 2026
Respuesta de DFS Furniture - Slough
Hello Robert,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
1 Star
1 Star order ref M6Z4BXQWH
I am extremely disappointed with my experience with DFS.
Before purchasing my £2,000+ San Mateo sofa in Resilience fabric, I explained that I had a dog and wanted the most durable fabric available. Based on that conversation, this was the fabric recommended to me.
Within days of delivery, minimal contact from my dog left visible scratches. I never expected the sofa to be pet-proof, but I did expect a premium sofa, recommended as one of DFS’s most durable fabrics, to withstand normal family life far better than this.
I raised my concerns immediately, but despite going through the full complaints process, DFS rejected my complaint and issued a final response, stating the marks were caused by my dog.
My disappointment is not just with the product but with the customer service. I tried to reach a fair resolution, including accepting a substantial partial refund, but no compromise was offered.
I will now be pursuing my complaint through Alternative Dispute Resolution.
Based on my experience, I would advise anyone with pets to carefully consider whether this fabric is suitable for their home before purchasing.
21 de julio de 2026
Opinión espontánea
Respuesta de DFS Furniture - Slough
Good afternoon,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received.
I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
It was a great experience
It was great visiting dfs today, Muhammad was very friendly and welcoming! He gave us alot of advice and recommendations. I even enjoyed the coffee there so much. This is my third sofa from dfs, they are very good quality.
20 de julio de 2026
Respuesta de DFS Furniture - Slough
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
The sales staff was amazing..
The sales staff was amazing... very helpful... patient (when kept changing our mind) and kind. We came back because of him, even though you had many other sofa shops on the same road.
16 de julio de 2026
Respuesta de DFS Furniture - Slough
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Friendly and helpful staff who also…
Friendly and helpful staff who also gave us the chance to have a look around and didn't hound us in a salesperson way.
12 de julio de 2026
Respuesta de DFS Furniture - Slough
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.