DFS Furniture - Westwood Cross Opiniones 

3991
TrustScore: 5 sobre 5

4,9

189 Westwood Road, CT10 2NU Broadstairs, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Francesca's service and customer care has been absolutely impeccable. She has been attentive, understanding and patient throughout the several months of back and forth. Never has she been pushy,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I visited DFS in Thanet to look at sofas. From the moment I walked in I was greeted with a smile. When my decision was made 'The Pierson EXP POWER REC MUSIC collection' I spoke with Roger, who was pr... Ver más

Valorada con 5 estrellas sobre 5

Went to Ramsgate DFS, sales person Paul was very helpful and ensured we were well informed every step. Although it was busy he didn't rush us, nor did he try to oversell items we had not requested. Wa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We recently purchased a sofa from DFS and were very happy with the service we received. The staff were friendly, professional and helpful throughout the whole process. What we particularly appr... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de artículos para el hogar
  4. Tienda de mobiliario para salones
  5. Tienda de sofás
  6. Tapicería

Escrito por la empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito por la empresa


Información de contacto

  • 189 Westwood Road, CT10 2NU, Broadstairs, Reino Unido

  • 0333 999 9841

4,9

Excelente

TrustScore: 5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,9

Todas las opiniones

(3991)

95.482 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Just wanted to thank the amazing Mandy…

Just wanted to thank the amazing Mandy who helped me navigate what for me was quite a large purchase. She was extremely helpful, knowledgeable, professional and friendly. Talked me right through everything so I knew what will happen next and all the way through to caring for my sofa. Her knowledge and questioning of my needs were on point and this helped me to make the correct decision in choosing the right product. Thank you Mandy, you really made our day!!

17 de agosto de 2026
Opinión espontánea
Logotipo de DFS Furniture - Westwood Cross

Respuesta de DFS Furniture - Westwood Cross

Hello,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great experience

Paul was more than helpful and friendly today when deciding on our new long term family sofa. Would 100% recommend DFS to anyone.

24 de agosto de 2026
Logotipo de DFS Furniture - Westwood Cross

Respuesta de DFS Furniture - Westwood Cross

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Informative staff

Informative staff. Mandy was very helpful and explained everything thoroughly.

24 de agosto de 2026
Logotipo de DFS Furniture - Westwood Cross

Respuesta de DFS Furniture - Westwood Cross

Hello,

Thank you for your lovely feedback.

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Helpful and friendly

The staff went that extra mile to make sure my family was happy!!

24 de agosto de 2026
Logotipo de DFS Furniture - Westwood Cross

Respuesta de DFS Furniture - Westwood Cross

Hello,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Sale's lady was very good at answering…

Sale's lady was very good at answering all questions we put to her.

24 de agosto de 2026
Logotipo de DFS Furniture - Westwood Cross

Respuesta de DFS Furniture - Westwood Cross

Hello Derek,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very welcoming

Very friendly, welcoming & polite. Everything concerning my purchase was explained clearly to me.
Very happy & satisfied

23 de agosto de 2026
Logotipo de DFS Furniture - Westwood Cross

Respuesta de DFS Furniture - Westwood Cross

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Best service I have had for a long…

Best service I have had for a long time! He was knowledgable. polite, helpful and I would recommend Roger to anyone! Thank you.

16 de agosto de 2026
Logotipo de DFS Furniture - Westwood Cross

Respuesta de DFS Furniture - Westwood Cross

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

We was served by Mandy and she was so…

We was served by Mandy and she was so nice, polite lovely character to speak to and she went through everything with us in purchasing the right furniture.

23 de agosto de 2026
Logotipo de DFS Furniture - Westwood Cross

Respuesta de DFS Furniture - Westwood Cross

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great

Great all round

22 de agosto de 2026
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Respuesta de DFS Furniture - Westwood Cross

Hello,

Thanks for the 5 stars! It's much appreciated

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

we were not harassed by staff

we were not harassed by staff, just offered help when required.

Louisa made the experience straightforward, as did the other young lady we saw when we came in the day before.

20 de agosto de 2026
Logotipo de DFS Furniture - Westwood Cross

Respuesta de DFS Furniture - Westwood Cross

Good Morning,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Louisa.

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

The young lady was very helpful who…

The young lady was very helpful who looked after us and gave us all the information we needed thank you I think her name was Francesca

20 de agosto de 2026
Logotipo de DFS Furniture - Westwood Cross

Respuesta de DFS Furniture - Westwood Cross

Good Morning,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Francesca.

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great staff and service

Great staff and service! All very easy and professional!

20 de agosto de 2026
Logotipo de DFS Furniture - Westwood Cross

Respuesta de DFS Furniture - Westwood Cross

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great service and very polite

Great service and very polite. Answered all questions and gave multiple options available.

20 de agosto de 2026
Logotipo de DFS Furniture - Westwood Cross

Respuesta de DFS Furniture - Westwood Cross

Hello Adrian,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Super service when choosing and ordering our sofa!

We were served by Mandy when purchasing sofas. She was absolutely fantastic from start to finish. She was so efficient, friendly and knowledgeable, and she explained everything clearly without being at all pushy. She was really friendly, which made the whole experience so easy and enjoyable. The service was quick, informative and professional, and we felt completely comfortable making our decision. I would highly recommend Mandy to anyone visiting DFS — she was brilliant!

18 de agosto de 2026
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Respuesta de DFS Furniture - Westwood Cross

Hello,

We're really grateful you shared this amazing 5* review. We are glad to hear that Mandy helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Helpful and friendly with a real…

Helpful and friendly with a real desire to help. He provided a personalised service , seemed interested and made us feel comfortable

17 de agosto de 2026
Logotipo de DFS Furniture - Westwood Cross

Respuesta de DFS Furniture - Westwood Cross

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Met 3 different people at different…

Met 3 different people at different times when looking for a sofa. All 3 were brilliant. Very helpful and polite. Bought 2 sofas and 1 chair. Staff were very knowledgeable.

17 de agosto de 2026
Logotipo de DFS Furniture - Westwood Cross

Respuesta de DFS Furniture - Westwood Cross

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very friendly staff also very…

Very friendly staff also very knowledgeable.
Made very welcome & comfotable in all aspects of the service.
We were seen by Nadia last week & another wonderful lady today. Thank you both for your kindness.

17 de agosto de 2026
Logotipo de DFS Furniture - Westwood Cross

Respuesta de DFS Furniture - Westwood Cross

Hello,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Amazing customer service

We first visited the Westwood cross store on Friday, we were met by the incredible Roger, he was absolutely fantastic, we viewed the great range in the store we prefer to see things in front of us rather then online, the store looked great and once we had picked our sofa and a Swivel cuddle chair. Roger was nothing short of Incredible he answered all our questions and was so informative, we decided to go home and measure up and make sure that it was definitely the sofa we wanted for our home, we then came back today and was able to pick up were we left off a lovely lady offered us a drink whilst we waited, Roger ran through everything with us again and offered us all different options and services, whilst having a good natter, he made us feel at ease, welcomed and really listened to us, unlike other shops we have visited previously, Roger wasn’t pushy at all, he was just fantastic, and has made our experience so fun, thank you Westwood cross store!

16 de agosto de 2026
Logotipo de DFS Furniture - Westwood Cross

Respuesta de DFS Furniture - Westwood Cross

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

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