Excellent service. The guy that dealt with me was very polite & helpful. I can’t remember his name though! (He worked at the White City store in Trafford & had a dislocated shoulder). He went through... Ver más
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Excellent service. The guy that dealt with me was very polite & helpful. I can’t remember his name though! (He worked at the White City store in Trafford & had a dislocated shoulder). He went through... Ver más
La empresa ha respondido
Over the last few weeks I’ve been in several times whilst choosing a new sofa for my new flat. Each time I was met by friendly helpful stuff, willing to go through options and show me a selection of... Ver más
La empresa ha respondido
Derick the sales rep was very polite, helpful, explained everything to me there was no rush, no stress, my sofa will be delivered before Christmas which is great. 👍🏻
La empresa ha respondido
Came in to browse for new sofa . Staff very helpful but not pushy . Left us to make decision but there to ask questions . Ordered easily . Came earlier than expected . Delivered on time . Delivery guy... Ver más
La empresa ha respondido
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa

Ariel Way, Unit SU0208, Level -2, W12 7HB, London, Reino Unido
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I have seen very good hospitality, professionalism and skills practiced appropriately
Excellent customer service with good explanation. He is so experienced and skilled person the way he discuss with customers.
Samir is very patient and experienced in explaining the product and tailor-made sofa.
The person served me was very professional and helpful. Took his time to explain everything in patience
The assistant "Amir" gave us genuine helpful advice. There was no hard sell." was professional, helpful and knowledgeable. He showed us the options we have for our requirements, and there was no hard sell.
The staff was nice he was helping us and told us pros and cons on way we were buying
Great and friendly service with quick turnaround times
I am so happy with the customer service I ordered a very nice sofa and the person who helped me was very informative and friendly
Very fashionable, good dealing with customer. Wide range of sofas, Just say what design do you prefer and they are happy to change everything that it can suit to you.
Lauren was great to explain everything to us and cross checking to ensure all info she told us we accurate. And very thorough in explaining the differences between the constructions of sofas and how it is important for us to maintain the cushions etc. She left us lots of space to discuss so no pushing, it's a very comfortable experience. We purchased a Jouele's Collab model in the end and looking forward to receiving it.
I'll never buy at this store again, they promised delivery on 12/19, I spent the whole day waiting, I called the customer service and they couldn't explain to me why they didn't deliver, I scheduled the delivery again for the 24th, the same happened they didn't deliver things, they didn't tell me the reason, they didn't call me, I only bought this sofa because it was fast delivery, my whole family was at home and we had an uncomfortable Christmas because the store didn't comply with the agreement, I'm very disappointed, the service at the store it was excellent, the sellers are very kind, they do everything to sell, but then they don't solve any problem, they apologize a thousand times and solve nothing.

Respuesta de DFS Furniture - White City
Great helpful and good advice from mr Samir Talic. As a costumer I will considered as outstanding services.
Salim was brillaint from start to finsh I came to purchae a sofa with my 5 year old daughter in tow he made sure we were both well looked after giving us bth a drink and helping me to make a decsion between 2 sofas I was torn between. He made the whole experince joyful and pleasurable which isn't easy with a whinign child in tow.
Had great service very kind, patient and helpful from a guy called Samir and then another day a guy called Amir.
Great treatment absolutely, we are hoping to get our sofa as soon as possible
The guy was extremely helpful very polite very professional very happy with the service and definitely use DFS again excited can’t wait for my sofa to come!!!
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